Novotel Guwahati GS Road 5 stars

Customer review rating (ALL Rating) 4.2/5 1,145 reviews

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Description

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Chic poolside bar with an aura for an ideal starlit evening .

  • Centrally located on the Guwahati-Shillong Road

Our accommodation(s)

Hotel location

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,145 reviews

TripAdvisor Rating  4.5/5  698 reviews

Certificate of excellence 2023

Great experience.

TripAdvisor rating 5.0/5

Freedom50643780562 TripAdvisor review

Wonderful n heartwarming experience. Roshni and gopal did an amazing job. I was in Novotel for business n sight seeing, they just made my day . I had some sickness at night and hotel staff took care of that very carefully. Guided my family also.

Dinner at Novotel

TripAdvisor rating 5.0/5

Road66980760966 TripAdvisor review

Rakesh provided very good service to us. He is helping to us and provide very good services. He help us to provide food which asked for. Very good service and very polite person. Very nice environment and place is very good. Very nice place for perfect dinner.

Unpleasant stay

Customer review rating 0.5/5

Fantry M. J. Friends - Confirmed reviews ALL

The gentleman at the reception was rude and impolite. We were booked from 20th to 22nd March but arrived on 19th, for which we did our booking directly with the hotel and paid the amount for that day. We received the confirmation. We had no problem while checking in as all our booking information was in the system. However on 21st when we returned to the hotel in the evening, the gentleman at the reception asks us if we have extended our stay. When we showed him our booking confirmation he could not find the information in the system. He called another colleague of his to help him search while we are made to stand and wait without even an apology for the wait. Finally he found what he was looking for and then just tells us “ok”. I then asked him “ don’t you think you should apologise for the embarrassment you have caused us?” He muttered a “sorry”after that. We then went up to our room and after half an hour he calls on the intercom to ask what is our bill amount because our booking was through Agoda. Should the hotel not have all the information even if the booking is through a third party agency? The information was there in the system but this gentleman doesn’t think twice before disturbing guests and embarrassing them. We found the whole episode unpleasant and embarrassing.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Guwahati GS Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manmeet SINGH General Manager

Nice stay

Customer review rating 4.0/5

Lim T. M. Business - Confirmed reviews ALL

It was a wonderful experience. Would like to suggest to the staff that they should be updated regarding all the updates.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manmeet SINGH General Manager

Stay was fine with good service

Customer review rating 3.5/5

M J. S. H. Business - Confirmed reviews ALL

The buffet had an unacceptably limited selection with an insufficient variety of non-vegetarian dishes available. The service team was great.

Dear Mr. h., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manmeet SINGH General Manager

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Other web-users rate our hotel

  • 301 reviews 8.9/10 Location
  • 871 reviews 8/10 Room
  • 3,130 reviews 9.3/10 Service
  • 10 reviews 6.8/10 WiFi
  • 1,304 reviews 9/10 Food
  • 367 reviews 7.8/10 Cleanliness
  • 317 reviews 9.4/10 Vibe
  • 281 reviews 9.2/10 Breakfast

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