Fairmont Palliser 4 stars

Customer review rating (ALL Rating) 4.4/5 3,026 reviews

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Description

Hotel extras

  • Ideally located in central Calgary, close to retail, culture and business district

  • Classic historical building with lavish decor

  • 407 luxury guest rooms elegantly furnished

  • Fine restaurant in grand lobby, serving locally sourced cuisine

Our accommodation(s)

Hotel location

Fairmont Palliser

133 9th Avenue SW
T2P 2M3 CALGARY
Canada

GPS:51.04452, -114.064768

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 391 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,026 reviews

TripAdvisor Rating  4.0/5  3,408 reviews

Customer Service didn't understand our request sent us extra bed instead of robe.

TripAdvisor rating 3.0/5

Troy M TripAdvisor review

I had the unfortunate experience of dealing with the customer service at Fairmont Palliser over the phone, and I must say, it was quite disappointing. I called to request a simple amenity - a housecoat - but what followed was a series of miscommunications that left me frustrated. Firstly, the representative on the phone seemed to have difficulty understanding my request. After explaining multiple times that I needed a housecoat, she assured me that it would be promptly delivered to my room. However, to my surprise and dismay, what arrived was not a housecoat, but an extra bed. I couldn't help but feel sorry for the poor gentleman who had to lug the roll-away bed to my room, only for me to inform him that I didn't require it. He then had to haul it back, all the while inconveniencing himself. To add insult to injury, when I called back to clarify the situation, she informed me that the housecoat was already in my room closet all along. It was disheartening to realize that not only was the initial mistake made, but also that the solution was right under their noses and yet overlooked. As a guest staying at a luxury hotel, I expect a certain level of attentiveness, communication skills and competence from the staff, especially in regards to simple requests. Unfortunately, my experience fell far short of these expectations. I hope this review serves as constructive feedback for the management to improve their customer service processes and ensure a more seamless experience for future guests.

Excellent upgrade

Customer review rating 4.5/5

Elliot B. Couples - Confirmed reviews ALL

We advised the concierge it was a special date weekend for us snd received a bery affordable gold upgrade. The gold lounge was a very nice touch and the room was very nice.

Dear Mr. B., We're thrilled that your special date weekend at Fairmont Palliser was elevated by the Gold upgrade. It's wonderful to hear that you enjoyed both the Gold lounge and your room. We look forward to your next visit! Regards, Lindsay Griffith Director, Guest Experience

Great Hotel

TripAdvisor rating 5.0/5

lewalsh TripAdvisor review

We were in town for a Flames game and this hotel was perfect for us. It is really beautiful and the room was comfortable, well-appointed and most of all quiet. It was near popular attractions, good restaurants, and was close enough for us to walk to the game. We would definitely stay here again! The customer service was top notch by all employees that we encountered.

nice to have service that you provide on a regular bases... thanks so much

Customer review rating 5.0/5

Chris Couples - Confirmed reviews ALL

10/10

Perfect!!

Customer review rating 5.0/5

Dino D. Business - Confirmed reviews ALL

The guest experience on the Gold Floor was fantastic!! The service was first rate!!

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Other web-users rate our hotel

  • 494 reviews 8.2/10 Location
  • 1,194 reviews 6.7/10 Room
  • 1,340 reviews 8.4/10 Service
  • 60 reviews 3.2/10 WiFi
  • 445 reviews 8.3/10 Vibe
  • 440 reviews 7.7/10 Food
  • 388 reviews 7.9/10 Amenities
  • 267 reviews 6.7/10 Cleanliness

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