Raffles Makkah Palace 5 stars

Customer review rating (ALL Rating) 4.6/5 1,413 reviews

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Description

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Our accommodation(s)

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.429729, 39.828369

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,413 reviews

TripAdvisor Rating  4.5/5  2,191 reviews

emotionally & spiritually

Customer review rating 5.0/5

Alzubair A. Friends - Confirmed reviews ALL

Raffles Makkah Palace has etched an unforgettable memory from my recent stay. The flawless cleanliness and captivating beauty captivated me at every turn. Every facet of the experience was simply amazing. My sincere thanks extend to the entire staff, especially Ahmed, for seamlessly accommodating the specific room I had requested in advance. Ahmed at the front desk delivered an unparalleled welcome during check-in, surpassing expectations and handling every request with finesse. Bellman, a consummate professional, demonstrated exceptional kindness as he assisted me with my 5 bags, showcasing a remarkable level of care not only for my belongings. The in-suits dining experience surpassed my expectations, and I extend my heartfelt gratitude to the chef and the attentive staff. The food not only delighted my taste buds but was also a harmonious blend of healthiness and deliciousness. Moreover, the cleaning team showcased an extraordinary attention to detail, leaving the room impeccably clean and organized. Their dedication to perfection added a touch of excellence to my overall experience. During check-out, ghadeer orchestrated a seamless and knowledgeable process, showcasing their expertise with finesse. Bellman , ever-attentive to detail, not only took care of my luggage but also meticulously assisted me in inspecting my room for any items I might have forgotten. one of worker , in particular, stood out with his efficiency, ghadeer completing the check-out within less than a minute , contributing significantly to the overall excellence of the departure process. I extend heartfelt thanks to everyone at Raffels for consistently crafting a home away from home experience. Eagerly anticipating my next stay with my family, my gratitude resonates with the entire team for their unwavering exceptional care and unparalleled hospitality.

Dear Mr. Azubair, May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our suite cleanliness, check-out, check-in, reception staff, and buffet. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Ahmed and Ms. Ghadeer personally, we look forward to welcoming you soon.

Poor service

TripAdvisor rating 2.0/5

Maitha A TripAdvisor review

The hotel was positioned in a prime location and offered excellent dining options, although it was noted that the room cleanliness did not meet expectations. Regrettably, the SPA facilities did not meet the standards typically associated with a 5-star establishment, and the level of service provided was subpar. Despite the high cost of accommodation, the service quality did not align with the anticipated level of excellence. Upon lodging a complaint with management regarding the unsatisfactory service, no remedial action was taken to address the issue. We will never be back to this hotel again

Dear Ms. Maithaa, Thank you for your feedback about our buffet and location in the heart of Makkah, which is one of the privileges that we are proud of. Your comment about the suite cleanliness, service, and SPA facilities has been taken into action and it’s been forwarded immediately to the concerned department as we’re always working on developing our services. We would be glad if you kindly sent us your contact number and email in a private message to communicate with you. Looking forward to serving you again soon.

Amazing stay

Customer review rating 5.0/5

Fai Families - Confirmed reviews ALL

Excellent

Dear Mr. Fay, Thank you for the ideal rating. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.

One of the best locations to reach Harem

Customer review rating 4.5/5

Dr A. S. Couples - Confirmed reviews ALL

Subject: Feedback to Improve Guest Experience at [Raffels Makkah] Dear [Accor Management], I am a frequent guest of your hotel and find the overall experience generally positive. The facilities are excellent: housekeeping is superb, elevators are efficient, carpets are new, and the food is tasty. Your front desk staff is mostly helpful, however, there are opportunities for improvement. Areas for Improvement * Guest Recognition and Benefits: As a Diamond member of the All.Accor program, I was disappointed that my loyalty status was not acknowledged. Additionally, opportunities for room upgrades went unoffered, even when I was willing to pay. * Pre-Payment and Extra Documentation: Requiring pre-payment for all services and having guests sign additional minibar policies creates an atmosphere of distrust, unlike most five-star hotels. This feels more like a budget hotel than a luxury experience. * Overzealous Restaurant Check-In: The incident where we were stopped before entering the restaurant with an additional guest was embarrassing. A more discreet approach would have been appreciated. * Inconsistent Treatment: While some staff members are excellent, the overall treatment feels inconsistent. It shouldn't depend on knowing specific individuals to receive quality service. Suggestions * Train staff to recognize and offer benefits to loyalty program members. This enhances the value of the program and generates customer goodwill. * Streamline check-in/out procedures. Trust guests with credit card guarantees and minimize additional paperwork. * Provide a more welcoming restaurant experience. Handle extra guests discreetly. * Ensure consistent guest treatment. All guests deserve excellent service, regardless of personal connections. I appreciate that the hotel was not fully booked during my stay. It makes the lack of upgrades or flexibility on late checkout feel like a missed opportunity. My goal is to offer constructive feedback. I truly enjoy the hotel but believe addressing these areas will significantly enhance the experience for all guests. Sincerely, Dr. Ahmed S. gs… Key Changes * Professional tone: The language is respectful but emphasizes the issues' impact on guest experience. * Conciseness: Unnecessary details or rants are removed. The message is focused and clear. * Clear suggestions: Provides action-oriented feedback for the hotel to consider. * Specific examples: Supports the concerns raised with specific instances.

Dear Ahmed, Thank you for your positive feedback on our location, housekeeping, facilities, room amenities, buffet, and reception staff. We are always honored to welcome you to Raffles Makkah Palace. Regarding your concerns about the membership, the membership, staff service and restaurant we considered your comments, and we promise to provide you with outstanding service during your next visit.

Bad food bad service

Customer review rating 0.5/5

Sg Families - Confirmed reviews ALL

I’m shocked with raffles standard

Dear Saif, your comfort and satisfaction are our priority we’ll take your comment about the buffet and service into consideration and forward it to the concerned department for immediate action. We look forward to serving you again in the future.

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Other web-users rate our hotel

  • 344 reviews 9.5/10 Location
  • 481 reviews 7.7/10 Room
  • 1,123 reviews 9/10 Service
  • 6 reviews 8.6/10 WiFi
  • 190 reviews 7.9/10 Vibe
  • 185 reviews 8.7/10 Breakfast
  • 171 reviews 7.1/10 Cleanliness
  • 132 reviews 3.8/10 Value

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