Fairmont Dubai 5 stars

Customer review rating (ALL Rating) 4.3/5 1,421 reviews

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Description

Hotel extras

  • In the heart of Dubai, near the World Trade Centre and International Financial Centre

  • Ten dining and entertainment venues

  • Rejuvenating treatments at the Wellbeings Spa, and a rooftop pool with Arabian Gulf views

  • Elegant, contemporary rooms and suites with luxury amenities and sweeping city views

Our accommodation(s)

Hotel location

Fairmont Dubai

Sheikh Zayed Road, Dubai
97555 DUBAI
United Arab Emirates

GPS:25.2264, 55.284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CASCADES

Enjoy casual, contemporary cuisine all day dining at Cascades. Located under a soaring atrium, this outlet showcases an array of international delights from an extensive array of Arabic Mezzah, signature salads, grilled specialties and beyond.

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,421 reviews

TripAdvisor Rating  4.5/5  6,248 reviews

Excellent stay

TripAdvisor rating 5.0/5

sheshu0503 TripAdvisor review

Had a wonderful stay at Fairmont Dubai . Probably one of the best suites we every stayed ! Location is perfect with close proximity to Metro and all major attractions . Special thanks to Salmaan from reception for taking excellent care . We are vegetarians and chef was kind enough to make special dishes for us . Overall very happy with the stay .

Dear Sheshu0503, Thank you for providing feedback on your recent experience at our hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Best regards, Fairmont Dubai

Zufrieden

TripAdvisor rating 5.0/5

Katarina P TripAdvisor review

Teddy the Concierge is very friendly and attentive. He is very sympathetic and put always a smile on our face. Best man!!!! You can reach everything very fast from the Hotel. The cleanliness is also good. The breakfast could be more deverse.

Dear G2425ETkatarinap, It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards, Fairmont Dubai

1 month stay

TripAdvisor rating 5.0/5

alexabisaad TripAdvisor review

Nice hotel, friendly staff and cleaning is good. I stayed for 1 month relocating from my country for a new job and the company put me here. It was a good choice the location is near DIFC and downtown and metro station is just under the hotel so it is easily accessible.

Dear Alexabisaad, We very much appreciate your comments regarding your stay at the Fairmont Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Dubai

Poor response to complaint

Customer review rating 2.5/5

David L. Business - Confirmed reviews ALL

I had a 7 night stay and the smoke alarm went off around 1 am on 6 April 2024. It awoke me from my sleep and I was unable to return to sleep for some hour. (as I actually opened the door to make sure that it was not a false alarm and check that people weren't running out of their rooms) It only went off for 2/3 rings and then stopped itself. I thought it was just a rogue alarm so didn't complain but then it went off again the next night (again awaking me in the middle of the night). This time I did complain to reception to the same receptionist that checked me in - she apologised and said that it would be fixed. The next night (8 April), the alarm did not go off so I thought she had the problem fixed. The next night afterwards, the alarm went off again (early about 4-5 am) and went for 4-5 rings. Again I checked outside the room and decided it was another false alarm but by the time I went back to sleep, I didn't wake until 11 am and missed an appointment. At about 1 pm, on my way out to a re-scheduled appointment, I complained to the manager, Kazem Farid, in person and he offered me a free breakfast and a room upgrade. As I was leaving Dubai so checking out the next morning at 5 am, the breakfast was of no help and as I was running to a re-scheduled appointment, I could not return to my room to pack and move rooms. I last sleep over 3 nights and have been offered an upgrade or discounted rates on my return to the property next visit.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very helpful staff...beautiful room

Dear ARI C., We very much appreciate your comments regarding your stay at the Fairmont Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Dubai

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Other web-users rate our hotel

  • 776 reviews 9.5/10 Location
  • 1,095 reviews 8.2/10 Room
  • 1,861 reviews 9/10 Service
  • 11 reviews 7.7/10 WiFi
  • 476 reviews 7.2/10 Breakfast
  • 413 reviews 5.2/10 Amenities
  • 409 reviews 8.5/10 Cleanliness

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