Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,213 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,213 reviews

TripAdvisor Rating  4.0/5  263 reviews

Certificate of excellence 2024

Major noise complaint

TripAdvisor rating 2.0/5

JamieC3737 TripAdvisor review

Major problem with this hotel is the location / lack of soundproofing. We were kept up until 2am by the next door nightclub which made this the worst hotel experience of my life. Whilst this is out of the control of the hotel directly, this was the furthest from the experience we were expecting given 5 star venue. We complained to reception the morning after and we were told complaints to council had been made but we wpuld never stay here again and could never advise friends to stay here. It was our first trip away from our young children and we slept worse then at home with our 1 year old! No issues with the room or facilities except for the translucent toilet in the corner of the room which is unusual but we have been married long enough that this isn't a huge problem for us the same way it would be for younger couples or newlyweds or friends. Due to the noise issue I can't see this hotel generating any return custom.

Outstanding Accommodation

TripAdvisor rating 5.0/5

Tour53119451153 Couples - TripAdvisor review

My husband and I booked a night away and decided to book a suite at the Pullman in Rotorua. From the moment we were greeted in Reception to when we left the service was outstanding. The staff were so friendly, but our room.....Wow, wow, wow! So impressed, the suite was situated on the top floor and looked out towards the city. A beautiful bath with provided salts was the perfect way to end the evening with a glass of bubbles. I didn't want to leave, it was hands down the loveliest room I have ever stayed in.

5 stars all round

TripAdvisor rating 5.0/5

Daydream579946 TripAdvisor review

We stayed in one of the suites and had a fabulous time. The room was great - what a view from the top of the tallest building in Rotorua, well appointed, clean and modern too. Every staff member was super friendly and helpful, no faulting the service. The breakfast was yum, great selection of stuff and all well done. Just get in early for the donuts (I got the last one!). Will definitely be back as one night was not enough.

Poor not a 5 star service

TripAdvisor rating 3.0/5

Escape35324556147 Families - TripAdvisor review

We have stayed here many times. This was our poorest experience. We are ALL/ACCOR silver members. Stained linen. Safe had to changed 3 times as didn’t lock. Charges for coffees at breakfast if you don’t fancy machine coffee. Advised breakfast chef today that using a spoon that was used to handle ham/meat was not appropriate to dish out veggie choices for an omelette. I am not sure she understood the significance. We will not be staying here again.

Beautiful stay in Rotorua

TripAdvisor rating 5.0/5

thesmalltraveler21 TripAdvisor review

Lovely hotel for a stay in Rotorua, within walking distance to many attractions in this area. Yna helped us at reception and was extremely professional and friendly, she even gave us a room upgrade with a beautiful lakeside view! All the staff were so helpful, we needed to call a company to confirm a trip and they helped us with this. Thank you for making our trip memorable.

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Other web-users rate our hotel

  • 1,043 reviews 7.8/10 Location
  • 1,683 reviews 7.2/10 Room
  • 1,609 reviews 8.1/10 Service
  • 44 reviews 5/10 WiFi
  • 542 reviews 7.1/10 Cleanliness
  • 412 reviews 3.5/10 Value
  • 407 reviews 7/10 Breakfast
  • 368 reviews 8.4/10 Vibe

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