Hotel Majapahit Surabaya - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,198 reviews

Hotel Majapahit Surabaya - Handwritten Collection - Image 1
Hotel Majapahit Surabaya - Handwritten Collection - Image 2
Hotel Majapahit Surabaya - Handwritten Collection - Image 3
Hotel Majapahit Surabaya - Handwritten Collection - Image 4
Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

Hotel location

Hotel Majapahit Surabaya - Handwritten Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,198 reviews

TripAdvisor Rating  4.5/5  1,460 reviews

Certificate of excellence 2023

Excellent hotel

Customer review rating 5.0/5

John Solo - Confirmed reviews ALL

Superb hotel with very friendly staff. A lovely experience staying at this very historic hotel. Breakfast was excellent, lots of choice. Nice pool area (although some renovations were taking place). The staff at the pool were very friendly and chatty.

Well located

Customer review rating 3.5/5

Rhonda Couples - Confirmed reviews ALL

Lovely grand hotel, very close to massive upmarket shopping mall

Dear OCallaghan L., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

A heritage hotel with great hospitality employees

TripAdvisor rating 5.0/5

smlim TripAdvisor review

A very good hotel with beautiful garden and warm personality hotel staff. We arrived early after a tiring trip to Mount Bromo and Bella at the reception counter was kind enough to allow us an early check in for a much needed rest. Pak Banu who is a hotel porter gave us good advices on where to buy souvenirs in Surabaya. Another young lady working at the reception counter was also very helpful but I didn't get her name. The hotel has a nostalgic feel and is a heritage building, yet is equipped with the modern amenities. The breakfast is very good and serves the traditional Indonesian herbal drink jamu which is very rare in a hotel. The location is right in the city centre and is in close proximity to most of the attractions. We thoroughly enjoyed our stay and will definitely come back to Hotel Majapahit when we visit Surabaya again.

Hotel with the best service, jam packed history, and calm ambience.

TripAdvisor rating 5.0/5

Victoria A TripAdvisor review

This hotel has been in my bucket list for years. I absolutely enjoyed my stay here, this hotel has the best service, including the room and staff. Will 100% come back here in the future when I’m back in Surabaya for its service, history, and ambience!

Dear Victoriaa, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager

Great Stay at Historical Hotel

Customer review rating 4.5/5

Paul J. S. Couples - Confirmed reviews ALL

Perfect location, with tons of eateries of all kinds - from street food to fine dining - are available just long the street outside the hotel. We managed to visit a couple of eateries that are considered icons of Surabaya cuisine. Breakfast comes with sumptuous options, from local East Javanese to Western. Surprisingly, one of the standard breakfast menu - nasi rawon - actually tastes better than the city's icon. The rest of the menu, all the way to dessert, is simply delicious. The hotel was built by the Dutch (Hotel Oranje0, later taken over by the Japanese (Hotel Yamato), and now as Majapahit has a lot of character, including rooms with high ceilings and marble floors. Unfortunately some parts of the building are showing their age without any visible effort to fix them. The rooms are furnished with old yet comfortable furniture, complemented with newest appliances. The rooms are well-lit with large workdesk. Service is nothing short of hospitable, courteous, friendly, and certainly helpful. We came to the receptions a couple of times with a list of complaints and they handled everything as quickly as possible. the only thing to consider is that on Sunday the street in front of the hotel is closed to all motorized vehicles from 6am to 9am, only the Blue Bird taxis are allowed drive through to pick-up drop off guests.

Dear Mr. Paul J S., Greetings from Hotel Majapahit Surabaya! It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit, we do hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, if not exceeding, your expectations. Of course I am pleased to learn that you enjoyed your visit with us and found the overall experience to be good. we are taking any constructive feedback seriously and prevent future occurrences for any issues. I would like to thank you very much for your gracious comments will truly serve as an inspiration for all of us to continue to care for and delight our guests. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Yours sincerely, Kahar Salamun, General Manager

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