Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.6/5 215 reviews

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Description

Hotel extras

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

GPS:50.102356, 14.431385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  215 reviews

TripAdvisor Rating  4.5/5  414 reviews

Certificate of excellence 2023

Modern and contemporary

Customer review rating 5.0/5

Emily Friends - Confirmed reviews ALL

We absolutely loved our stay at Mama Shelter! The staff were friendly and helpful. We especially enjoyed the great view from our hotel window and would highly recommend it!

Amazing stay

Customer review rating 5.0/5

Veronika Couples - Confirmed reviews ALL

They were very pleasant at the front office upon arrival, the room was perfectly tidy, the bathroom clean without a single flaw. As it was my husband's birthday, the whole room was decorated in a festive style, a beautiful welcome on the mirror, we were given amenities and a cake. Breakfast was varied, everyone can choose. The breakfast staff were friendly. The whole atmosphere was welcoming and friendly, we had a fantastic stay. We would love to do it again. Thank you :) ..we especially say hello to Bruno!

The last stay was the worst ever in Mama Shelter

Customer review rating 1.0/5

Dan Business - Confirmed reviews ALL

The personnel at the restaurant is really awful and not customer oriented. I arrived after a long working day at 21:35 at the hotel, knowing that the kitchen will close at 22:00 (as stated on the website and in the hotel app in the room) so I'll be able to order before closing time. But when I arrived, I was told that the kitchen already closed at 21:30. When I asked where is this written, they checked with the kitchen personnel if they want still to cook, which they didn't. While all these discussions were ongoing, I asked another staff where is it written that the kitchen closes before the official time and she told me that the closing time is 21:45, without being able to show me where it is written. Really awful personnel. Moreover the window of the room had a problem and the outside noise was really loud, I could not properly rest.

Dear Dan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit to our restaurant and hotel. We understand how frustrating it can be to encounter discrepancies in operating hours, especially after a long day. Please accept our apologies for the confusion regarding the closing time of our kitchen. We strive to ensure that our guests are provided with accurate information, and we regret that this was not the case during your visit. Rest assured, we will review our communication processes to prevent such issues from occurring in the future. Furthermore, we apologize for the inconvenience caused by the problem with the window in your room. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We will address this matter with our maintenance team to ensure that our facilities are properly maintained to provide a peaceful environment for our guests. We truly value your feedback as it helps us to identify areas where we can improve our services. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we strive to deliver to all of our guests. Mama loves you! Tomáš Dikasz Operations Manager

It was a good stay.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Very nice room. Good location. Some of the staff members were a bit unwelcoming. It would be nice to have more vegetarian/vegan options on the menu.

Good but could be better

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We have already stayed in Mama Shelter Prague several times. Everything was fine each time except for the huge dust in each room. To illustrate: The dust problem was so bad that when we went to sleep I cleaned my luggage with a microfiber cloth and when we woke up in the morning the whole bag was covered in a layer of dust. This is the reason we could not sleep well every night we stayed there and my GF had an allergic reaction to dust.

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Other web-users rate our hotel

  • 1,144 reviews 9/10 Location
  • 1,616 reviews 7.8/10 Room
  • 1,255 reviews 8.3/10 Service
  • 28 reviews 8.6/10 WiFi
  • 1,036 reviews 8.2/10 Breakfast
  • 908 reviews 7.4/10 Comfort
  • 794 reviews 9.6/10 Vibe
  • 556 reviews 7.6/10 Food

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