Rixos Premium Dubrovnik 5 stars

Customer review rating (ALL Rating) 4.6/5 6,241 reviews

Rixos Premium Dubrovnik - Image 1
Rixos Premium Dubrovnik - Image 2
Rixos Premium Dubrovnik - Image 3
Rixos Premium Dubrovnik - Image 4
Liechtensteinov put 3, 20000 DUBROVNIK, Croatia

Description

Hotel extras

  • Walking distance to Old Town and its attractions

  • Premium concept and experience

  • Luxury stay and VIP service

  • Located directly on the sea side with views of the Adriatic Sea

  • Awarded Anjana Spa

Our accommodation(s)

Hotel location

Rixos Premium Dubrovnik

Liechtensteinov put 3
20000 DUBROVNIK
Croatia

GPS:42.64568, 18.09043

Telephone
Fax +385 20 200 020

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 900 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  6,241 reviews

TripAdvisor Rating  4.5/5  1,258 reviews

Certificate of excellence 2023

Wonderful relaxing break

TripAdvisor rating 5.0/5

Stewart G TripAdvisor review

We had a wonderful stay! The staff were all lovely and really looked after us. The buffet dinner and breakfast were both delicious, lots of choice. We did not have dinner included but it was €45 each if we wanted. This meant we could go into Dubrovnik old town to eat if we wanted. We had 2 days of beautiful weather, so we went out and about. The third day was awful, windy and rainy, but thanks to hotel facilities, we spent all day there comfortably; leisurely breakfast, workout at the gym, chill out in the wonderful spa, swim in the indoor pool, then dinner. The Old Town was walkable, a 20 stroll - easy and downhill on the way in, uphill on the way back, so we got a taxi back sometimes. We had a sea view room which was totaloy worth it for the stunning views. Beds were incredibly comfy and made it hard to wake up for breakfast. I can’t wait to come back!

Dear 960stewartg, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had a great experience during your stay with us. At Rixos Premium Dubrovnik, providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we were able to exceed your expectations. Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering outstanding hospitality to all our guests. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Warm regards,

Absolute nightmare - safety and financial fairness concerns

TripAdvisor rating 1.0/5

tyatyatyatyatya TripAdvisor review

This review has been due for some time now but we’ve been traumatised by our experience with the hotel and it took us time to even be able to write about it. The extend of the issues and total failure by hotel stuff/ customer service manager to address them was just shocking in a lot of ways. If I could give a zero rating, I would have done it 100%. We were staying at Rixos Dubrovnik from the 30th of April to the 5th of May 2023. In fact, the occasion for our stay was nothing less but our wedding. We loved Dubrovnik and came all the way from Australia. We stayed at this hotel a year prior (May 2022) and really enjoyed it, so we decided it would be great to choose it as a base for our wedding week. We had a large booking (9 rooms!) and my partner is an Accor diamond tier member which (along with the occasion) we hoped would ensure us a warm treatment… how wrong were we! The most critical issues listed below: 1. Firstly, I would like to highlight a serious safety issue we encountered during our stay and sadly a victim of this was grandmother. A day before our wedding she slipped at the balcony and broke her pelvis. It was raining that day but still the floors were extremely wet and inadequately slippery to a level it’s a safety concern. The tiles at the room balconies are extremely slippery, we made a comparison with outdoor areas and the second hotel we stayed at and the difference is obvious. We also collected feedback within our group and everyone commented that they the struggled to walk and keep balance at the room balconies during rainy days to them being extremely slippery. I personally almost slipped on our balcony and narrowly avoided serious injuries. In addition, drainage doesn’t work properly on the balconies, even a day after the rains stopped, there were wet areas remaining (we have taken photos as a proof). Proper maintenance and attention to detail are essential in upholding the luxurious standards that are expected from a five-star hotel. Importantly, there are no warnings or safety signs to address this issue and notify people of a danger. Now, whilst my grandmother is quite obviously not young, she is physically fit and extremely stable, she lives independently, does a lot of house and garden work and never falls. This blatant disregard for guest safety is unacceptable and tarnishes the reputation of your hotel. We tried to discuss this issue with a customer service manager (a middle aged man, I can’t recall the name but was surprised to see someone like this as a customer service manager) but he was very rude to us and impatiently said this is not a hotel responsibility. The only thing he offered was one free dinner room service for my grandmother which was delivered an hour late and then upon check out the hotel tried to charge it back to us. When we disagreed with his position on the matter, he promised to speak to the hotel General Manager and get back to us but we never hear anything back and in fact never seen him again. So he didn’t even bother to check in and see how we are doing after the accident. 2. We were shocked that complete indifference and absence of any concern or attention by hotel staff when the ambulance came to take my grandmother to the hospital with the above issue. No offer to help, no attempt to ask what happened, no sympathy or kind words (it was a day before our wedding and hotel stuff was well aware of it but not even one person approached us and said they were sorry about what happened!). Not whist it was happening, not after. The hotel didn’t even a wheelchair immediately available upon her return and when we were given one, it was broken! It’s a terrible attitude for hospitality overall but on top of it you are a 5 star expensive hotel… I don’t think I encountered such indifference and cold response in my life ever. For a comparison, a hotel where we stayed after (Valamar President) had a wheelchair available immediately upon our arrival, provided room for my grandmother with an easy access next to our rooms, offered breakfast for her in her room without us asking etc (side note – they have amazing friendly accommodating stuff and warm service and adequate tiles on the balconies, I truly regret we didn’t stay there for the whole period) 3. Another shock was waiting for us upon checking out, we were shocked to discover that I had been overcharged for various services and amenities by somewhat in a range of 700-800 euro(!!!). The final bill had various issues, including incorrect room rates, charges that were not incurred during our stay, charges related to other guests’ rooms, charges that could not be traced to any invoices or signed checks. The aforementioned dinner for my grandmother was charged to us as well which is in financial terms isn’t major but such a poor human attitude. Attempts to rectify the situation with the front desk staff were met with indifference and lack of cooperation. It took almost 2 hours of our holiday time in total to get this sorted. We raised it upon check out in the morning but it was taking a lot of time for staff to resolve it and we were running late for a cruise so we agreed to deal with this when we are back from the cruise. I insisted that responsible staff check all the charges while we are away so that we close it quickly upon our return and not waste more time because we are on holiday, we are a big group with my grandmother in a wheelchair and they’ll all have to wait for us. Staff member totally ignored my request and when we came back he adjusted a couple of items we initially picked up but didn’t check anything else. When I started questioning other items and why he didn’t check anything, he said: “I didn’t think there will be anything else, so I didn’t check”. When we expressed our concerns with the whole situation and attitude, he said “I’m sorry but nothing I can do”. In the end we had to sit with another staff member (Hasena) and spend a considerable amount of time vouching every single item to the checks and bills. Some items didn’t have any support at all and hotel stuff couldn’t explain it. Total overcharged amount was in a range of 700 to 800 euro. This is just unacceptable! What if we trusted hotel’s honesty and didn’t check the bill?? This blatant overcharging reflects poorly on the integrity and fairness of the hotel. 4. Now remember, this was our wedding week. We came all the way from Australia because we loved the town. Very special occasion for us and our family and a rather expensive one by the way. We reached out to hotel in advance in an attempt to make some prior arrangements and address questions and ensure the week will be smooth and enjoyable. Totally ignored. We asked for rooms to be next to each other for my side of the family (because we had a kid with us), your hotel didn’t even bother to make a note of it and accommodate. We were all given rooms on different floors but when my partners’ parents arrived the same day, they were allocated a room next to my bridesmaid which was unnecessary. So basically our request could have been accommodated but was just neglected. I reached out in advance about my wedding dress steaming and hanging arrangements, not a single stuff member followed up on this, I had to explain it all over and over again to reception. When we arrived, there was no offer to help from any staff member. Even on the wedding day (which a lot of staff knew about), no one even bothered to say a simple congratulations. My partner’s mum had to go and ask to send some sparkling wine to our room because she didn’t want us to feel neglected and hotel didn’t bother to show any even simple gesture to recognise our special day. I literally approached a reception on the wedding day and asked for some extra keys because it’s our wedding day – she gave me the keys but didn’t bother even to say a sentence to acknowledge this special occasion. 5. In addition, my partner is an Accor diamond tier member (which we notified hotel in the very first email) and we were entitled for a room upgrade and usually in all Accor hotels the treatment is a bit more special due to a higher tier level. It was completely ignored as well, even though it was discussed with your stuff in advance of our arrival, including potential room upgrade. What’s more important we were not even credited the points for this rather expensive stay which we were entitled to. Unfortunately, when I finally recovered from this whole nightmare, it was too late to submit any claims ourselves. Another example of indifference and neglecting the guests. 6. There were less significant issues, I wouldn’t generally even bother providing feedback on those, like poor water pressure in the showers, average cleaning with dust not wiped properly etc. But compared to above, this is just nothing, to be honest I wouldn’t bother to ruin my wedding week memories over it, although generally speaking room maintenance is not 5 star. In summary, I don’t recommend this hotel to anyone, especially if you have children or elderly people coming due to safety concerns or if you have a special occasion (they will not care). If you decide to stay, always thoroughly check your bill. We stayed at President Valamar hotel for the second half of our trip and absolutely loved it, staff is great and welcoming, no safety issues and fabulous location.

Relaxed, discrete luxury.

Customer review rating 5.0/5

Miriam M. Couples - Confirmed reviews ALL

What a relaxing experience we had, our first time in Dubrovnik and I rarely go back to a location twice but we will definitely be back here. The hotel is incredibly well staffed, immaculate housekeeping that was totally discrete- there wasn’t a thing out of place but you rarely saw any housekeeping colleagues carrying out their roles! The whole hotel smells beautiful, even down to the lifts and the balcony curtains! The decor is very tasteful and the sense of space adds to the sense of wellbeing and luxury b The outdoor pool and deck area were very welcoming and friendly, nothing was too much trouble for the colleagues there. Make plans for breakfast to be a long, unhurried experience! Everything was beautifully presented and delicious with everything you could wish for and so much more. There was clearly huge mutual respect among colleagues- right across the chain of command- you don’t see that everywhere. Very attentive colleagues who saw everything that could help make the experience the best it could be. The wellbeing/spa area was a real high spot for us, beautifully maintained and spotlessly clean without feeling clinical. Again very attentive colleagues and so much space that we rarely had to share space with other guests. A wonderful experience, thanks to all colleagues.

Dear Miriam M., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Location

Customer review rating 4.0/5

Arun S. Couples - Confirmed reviews ALL

Close to the old town, very friendly and courteous staff especially Antonio on reception was just wonderful. The lady manager of lobby level restaurant was also very helpful. Hotel was very clean and it appeared that the staff took joy and pride working for the hotel

Dear Arun S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic hotel in a great location

Customer review rating 4.5/5

Ryan Couples - Confirmed reviews ALL

We had a wonderful week stay at Rixos Dubrovnik. Situated in a beautiful location and only a short walk away to the old town. Very clean and modern rooms and hotel in general. Staff were very helpful and attentive.

Dear Laura Elizabeth S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,998 reviews 9.2/10 Location
  • 3,042 reviews 7.9/10 Room
  • 3,627 reviews 8.9/10 Service
  • 9 reviews 4.1/10 WiFi
  • 1,911 reviews 7.8/10 Food
  • 1,503 reviews 9.2/10 Breakfast
  • 967 reviews 5.7/10 Cleanliness
  • 651 reviews 4.1/10 Value

Powered by Trustyou

Our other establishments nearby

Heritage Grand Perast By Rixos 5 stars

At 52.752 km

See the hotel