Rixos Almaty 5 stars

Customer review rating (ALL Rating) 4.0/5 308 reviews

Rixos Almaty - Image 1
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Rixos Almaty - Image 3
Rixos Almaty - Image 4
506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 1,500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  308 reviews

TripAdvisor Rating  4.5/5  1,010 reviews

Worst experience ever

Customer review rating 0.5/5

Amit Families - Confirmed reviews ALL

1) I escalated to the duty manager the last day: - as a group we had six rooms for 4 nights. Including 6 rooms for 3 nights in our earlier stay at Astana. We were horrified with the treatment at Almaty Rixos. Concerns as follows: - towels not replaced during housekeeping; - washrooms not cleaned as part of housekeeping; - glasses/coffee mugs not replaced as part of housekeeping and in general the rooms were not cleaned even with basic expected cleaning; - two nights we dinned at the bar on groud floor. Poor service. Drink and food took forever to arrive. Requested for housewater (just one glass) which was not served, we were curtly told it is hotel policy and you need either buy water or get one from the room. We had already bought water but just needed one glass. Overall, terrible check-in process. Staff were rude and unfriendly. Never again will we consider Rixos and will ask people to avoid a stay here.

Great Piano Player at the lobby bar !

Customer review rating 4.5/5

Twg Business - Confirmed reviews ALL

Its always comfortable with a high level of service here - thank you

Dear Tom G., We very much appreciate your comments regarding your stay at the Rixos Almaty. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lebedeva Marina Guest Relations Manager

Well located hotel with run down rooms in need of renovation

TripAdvisor rating 3.0/5

Vipul112 TripAdvisor review

We stayed for 4 nights. On entering the rooms we were surprised to see the carpets had a worn look and requested for a change of room. We saw many rooms but all were in the same condition. The person handling the check in said we could take refund since all their rooms were in similar condition which we felt was rude. Since it was late we decided to take the best of worst room after a brief reiki. Very few vegetarian options at break fast, however the hotel staff was kind enough o make special preparations. The positives of the hotel is the location and view from the balcony.

Dear Mrs. Vipul, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's location and the views from the balcony, as well as the efforts of our staff. We truly value your insights as they help us to improve our guest's experiences. We apologize for condition of the rooms and the inconvenience it caused during your stay. Please be assured that we are in the process of planning renovations to enhance the comfort and aesthetics of our rooms. Your comments regarding the room conditions and the experience at check-in have been shared with our management team for immediate review and action. We strive to offer a welcoming and efficient service, and it's clear we fell short in this instance. We also acknowledge your comments about the limited vegetarian options at breakfast. We're actively working on expanding our menu to cater to a wider variety of dietary perferences. Your experience is not indicative of the high standards we aim to uphold. We would welcome the opportinity to regain your trust and demonstrate the improvements based on feedback like yours. Please feel free to to reach out to us directly at almaty@rixos.com if you are planning to visit again or if there's anything more we can do to make your next stay with us more emjoyable. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future under beter circumstances. Sincerely, Askhat Ishmukhambetov Director of rooms

Lived here for 5 years

TripAdvisor rating 4.0/5

John A A TripAdvisor review

Lived here from 2014 through 2019 in a Duplex apartment, have to say it’s the most comfortable stay anywhere I have worked around the World. Amenities, food, drink and staff were fantastic. Staff became almost friends in the way I was treated, fantastic people fantastic place.

Dear Mr. John, Thank you so much for sharing your wonderful experience with us! We are truly honored to hear that your stay at our hotel stands out as the most comfortable stay during your travels around the world. We are especially grateful for your kind words about our staff. Building friendships and providing a welcoming atmosphere are among our top priorities, and it's rewarding to hear that we succeeded in making your feel so valued and at home. Your feedback is incredibly motivating for our team. Should your adventures bring you back our way, we would be thrilled to welcome you again as not just a guest, but as a friend. Thank you once again for taking the time to share your positive review. We wish you all the bests! Sincerely, Askhat Ishmukambetov Director of rooms

Worst experience,

TripAdvisor rating 1.0/5

CEYLAN K TripAdvisor review

People work in the reception and the Lalezar restaurant does not understand English, very low communication skills Worst experience in the restaurant Not recommended at all Servants who served us were very arrogant and did not understand English

Dear Mrs. Ceylan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced during your stay, particularly with communication at the receprtion and in the Lalezar restaurant. We strive to provide all our guests with the exceptional service and it's clear we fell short in your case. We understand how important clear communication is for an enjoyable dining and staying experience. Please rest assured that we take your comments very seriously and are immediately taking steps to adress these issues. This includes evaluating our current staff's language skills and providing additional training to ensure our team can effecively communicate with all our guests. We are also looking into your specific comments about the service in the Lalezar restaurant to ensure that any instance of perceived arrogance is addressed and corrected promtly. Our goal is to ensure that every guest feels welcomed and valued form the moment that walk through our doors. We failed to meet these standards for you, and for that, we are truly sorry. We hope you will consider staying with us again so we can have opportunity to provide you with the high standard of service you should expect from us. Once again, we apologize for your dissapointing experience and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve. Warmest regards, Marina Lebedeva Guest relations department manager

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Other web-users rate our hotel

  • 158 reviews 9.1/10 Location
  • 356 reviews 5.5/10 Room
  • 387 reviews 7.2/10 Service
  • 7 reviews 7.6/10 WiFi
  • 184 reviews 6.5/10 Vibe
  • 169 reviews 8.2/10 Breakfast
  • 147 reviews 7.9/10 Amenities
  • 143 reviews 4.4/10 Cleanliness

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