Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,373 reviews

Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,373 reviews

TripAdvisor Rating  4.0/5  1,642 reviews

Well located

Customer review rating 4.0/5

Tony C. Families - Confirmed reviews ALL

Staff very friendly

Dear Tony c., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

TERRIBLE EXPERIENCE

TripAdvisor rating 1.0/5

Xander C TripAdvisor review

1. Please improve the cleanliness of the room, ants are everywhere in the room. 2. The sound of motorcycles and cars could be heard outside the window, even during late night, which seriously affected our rest. 3. No one is at the counter when we check out (8am). 4. We accidentally left a box of biscuits in the room after we checked out and around 12pm we noticed it and called the hotel. The staff member who answered the phone asked for my phone number and room number and then hung up, I thought they were checking the room so I waited for them to call back. However, 1 hour later with no news, I called the hotel again and the same person picked up the phone and said they were waiting for housekeeping to go to our room to do the cleaning and then only they would know if there was anything left in the room. I don't understand why they have to wait the housekeeping to check after he finished the housekeeping, why can't they send someone go and check the room. The hotel called back at 3.45pm to say they had found the box of biscuits, but by then we were already halfway back to Selangor. If they could check the room earlier, perhaps we can still go and collect it before we go back. I requested them to courier the box of biscuits to my address in Selangor, and they said a charge will be applied, i agreed to the charge and then they said they will WhatsApp me the bank details so i could transfer the money to their bank account. 1 week after the check out, I did not receive any call or WhatsApp message from the hotel, and we did not received our box of biscuits, we try to call the hotel but no one answering. We have stayed in this hotel every year when we visit Penang for more than 10 years. We have been happy with our stay, so we never thought about going to another hotel. But this time we are very disappointed and we will not stay here again.

Dear xanderc580, Thank you for sharing your concerns with us, and we sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to provide the best service to our guests. We deeply regret that you encountered cleanliness issues in your room, as well as disturbances from outside noise that affected your rest. We understand the importance of a peaceful and clean environment for our guests and will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Regarding the check-out experience and the retrieval of your left item, we apologize for the miscommunication and inconvenience caused. Your feedback about the handling of the situation will be shared with our team for further training and improvement in our procedures to prevent such incidents from happening in the future. We are truly sorry for the lack of follow-up and communication regarding the courier service for your item. This does not reflect the level of service we aim to provide, and we apologize for falling short in this aspect. We value your loyalty as a returning guest over the years, and we are truly sorry that this experience has led to your decision not to stay with us again. We hope you will reconsider and give us another chance to make it right in the future. Please accept our sincerest apologies once again, and we appreciate your feedback as it helps us to improve our services for all our guests. Thank you for bringing these issues to our attention. Sincerely, Gerard Chan Resort Manager

Room was full of ants

Customer review rating 2.0/5

Arpit M. Families - Confirmed reviews ALL

The room we checked in first was full of ants. On request we were moved to another room but faced same issue in the other room as well. Though it was not evident at first but by next day we were able to see many ants in the room. Rooms are old and needs renovation and better keep up by the hotel management.

Dear Arpit M., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager

Good location

Customer review rating 3.5/5

Dato P. R. Business - Confirmed reviews ALL

Ok not bad

Dear R. R., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Good Stay

Customer review rating 4.0/5

Juliany A. Families - Confirmed reviews ALL

Located in best spot, well maintain room with space, relax mind, full facility

Dear Juliany A., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,397 reviews 7.2/10 Location
  • 2,140 reviews 8/10 Room
  • 1,435 reviews 6.7/10 Service
  • 34 reviews 6.5/10 WiFi
  • 924 reviews 8.7/10 Beach
  • 902 reviews 6.9/10 Cleanliness
  • 697 reviews 6.5/10 Breakfast
  • 243 reviews 8.6/10 Pool

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