21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.2/5 3,509 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,509 reviews

TripAdvisor Rating  4.5/5  399 reviews

Exceptional Hospitality: A Memorable Stay at 21C Hotel

TripAdvisor rating 5.0/5

Daynah B TripAdvisor review

I had the pleasure of experiencing exceptional customer service at 21C Hotel, thanks to Helen's outstanding assistance. After being denied entry at another hotel, I was quite upset, but Helen's comforting demeanor and quick action to calm me down were truly remarkable. Despite the situation, she managed to secure a room for me with just a 30-minute wait for cleaning. Throughout my stay, Jose went above and beyond to assist me with my bags, always with a cheerful disposition. His warm personality and daily check-ins added an extra layer of comfort, and I found myself laughing and enjoying my time thanks to his presence. The restaurant in the lobby was nothing short of stunning, offering delicious lunch and dinner options complemented by a fantastic wine selection. The servers were incredibly kind and friendly, enhancing the overall dining experience. When I decided to extend my stay, the staff made the process seamless and hassle-free, ensuring that I could enjoy another night without any trouble. From start to finish, my time at 21C Hotel was one of the most pleasant hotel experiences I've had. Thanks to Helen, Jose, and the rest of the team for making it so memorable.

Dear Daynah, It was a privilege to host you at 21c Museum Hotel Chicago. We strive to create a welcoming environment, so we're thrilled our dedicated team members helped make your experience memorable. Rest assured, your recognition will be shared with Helen and Jose. Thank you for this outstanding review, and we hope you return soon for another exceptional stay!

broken elevator

Customer review rating 1.5/5

Amber Families - Confirmed reviews ALL

When we got to the hotel we asked for a toothbrush since I had forgotten mine. The woman at the front desk seemed annoyed and told me that they were out. No explanation or offer to look for extra. The entirety of our stay one of the elevators was broken which meant we had to wait a long time in order to get to and from our room. Particularly coming down to the lobby was difficult as the elevator that was working was very small & would have too many people on it by the time it got to our floor. Lastly my father's room key stopped working so he had to go to the front desk to request this be fixed. They told him it was fixed & he went up the elevator with another couple so he didn't know until he got back to the room that it in fact had not been fixed. He had to go back downstairs on the steps to get it fixed. This time it did not work on the elevator so he had to go back to the front and have the maintenance worker accompany him to the room so that he could get in. He was told that they were going to recode & bring him a new key which they never did. He was very frustrated with this situation as the people up front did the bare minimum to help him, never followed up, and he missed a work meeting as a result. The one pro to this hotel was that the gym was nice.

Great staff, great atmosphere

TripAdvisor rating 5.0/5

Carlos G TripAdvisor review

Place was awesome. Jose and Joshua are awesome and went above and beyond what they needed to do to accommodate my girlfriend and myself. These guys were fantastic. Water is amazing and the bed was fantastic. Everything was clean and neat. Thank you

Dear Carlos, It was a pleasure hosting you at 21c Museum Hotel Chicago! We're glad Jose and Joshua made you and your girlfriend feel at home. The next time you're looking for clean, comfortable accommodations in the area, please come see us again.

We love you Jose

TripAdvisor rating 5.0/5

Asher S TripAdvisor review

The hotel was amazing so was the gym just wish the spa was open. Jose was our favorite part of the whole thing. We do wish the main gallery for the museum was open but the rest of it was amazing they had a beautiful selection of art. We all would rate the experience a 10/10

Dear Asher, Thank you for taking a moment to leave us a review. We are honored that we exceeded your expectations, including our fitness center and team members. Thank you for choosing 21c Museum Hotel Chicago and we hope to welcome you back again soon.

well located. Very quaint and appealing. I am a visual artist and I appreciated being able to be surrounded by fine art.

Customer review rating 5.0/5

Rebecca R. Friends - Confirmed reviews ALL

This was a 2 day quick trip. I really wanted a getaway and to also be able to stay somewhere where I could get all I needed in one place. The restaurant was amazing, service was amazing and the room was lovely.

Dear Rebecca R., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,557 reviews 9.3/10 Location
  • 2,229 reviews 7.4/10 Room
  • 1,930 reviews 7.3/10 Service
  • 27 reviews 3.2/10 WiFi
  • 879 reviews 7.2/10 Cleanliness
  • 667 reviews 5/10 Amenities
  • 144 reviews 5.5/10 Breakfast
  • 31 reviews 9.9/10 Sustainability

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