Name: Mercure Antwerp City Centre | Near Central Station - Meetings
Address: Quinten Matsijslei 25, ANTWERPEN, 2018, Belgium
Telephone: +3232311515
Rating: 4.4

Mercure Antwerp City Centre

Hotel for travellers looking for local and authentic experiences

Mercure Antwerp City Centre is located in the Diamond District opposite the romantic English style city park in the heart of Antwerp city. This modern hotel offers spacious and comfortable rooms which are perfectly equipped to accommodate individuals, couples and families. Ideal for business or leisure the hotel offers free WiFi throughout, a 24 hour fitness gym, a lounge bar and a restaurant, serving a mix of international and regional dishes perfect for breakfast, lunch or dinner.

The Central Station and Zoo are only a five minute walk from the hotel where you will also find shops, restaurants, bars, cultural activities and nightlife. The Flanders Meeting and Convention Center is within easy reach. Shop at Chocolate Nation or in the Meir area for both local treasures and big brands. Would you like to learn all about the city? There are plenty of museums nearby. Make sure you visit the magical Diamond centre to learn about Antwerp's diamond history.

Simply take advantage of the best of both. No matter if you travel for business or leisure, our dynamic and enthusiastic team is ready to guide you through the hotel facilities and city hotspots. You'll be spoiled 24 hours a day. We're ready for you

Martijn Koelman, Hotel Manager

Hotel extras

Central location in front of Stadspark (city park) and near the Central Station
Hotel restaurant offering local cuisine and all you can eat breakfast buffet
Comfortable and spacious rooms with park view and guest amenities from Nuxe
Conveniently close to Flanders Meeting & Convention Center Antwerp
Complimentary 24/7 fitness centre

Our accommodation(s)

Room

Classic room with 1 kingsize bed city side

2 persons
21 m² / 226 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Classic room with 1 kingsize bed and sofa City Side

3 persons
21 m² / 226 sq ft

Bedding 1 x King size bed(s)
Views: City View

Room

Classic room with 2 single beds city side

2 persons
21 m² / 226 sq ft

Bedding 2 x Single bed(s)
Views: City View

Room

Superior room with kingsize bed

2 persons
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Park view

Room

Superior room with kingsize bed and sofa

3 persons
24 m² / 258 sq ft

Bedding 2 x King size bed(s) and 1 x Single sofa bed(s)
Views: Park view

Room

Executive room with 1 Kingsize bed and sofa Park View

4 persons
33 m² / 355 sq ft

Bedding 2 x King size bed(s) and 2 x Double sofa bed(s)
Views: Park view

Hotel location

Mercure Antwerp City Centre

Quinten Matsijslei 25
2018 ANTWERPEN
Belgium

GPS:51.213259, 4.416751

+32 3 231 15 15

Railway station
Highway exit
Helipad/aerodrome

ANTWERP CENTRAL

Railway station

Access: 450 m / 0.28 mi 5 min walk / 3 min drive

ANTWERP CENTRAL

Railway station

Access: 450 m / 0.28 mi 5 min walk / 3 min drive

E34

Highway exit

Access: 4 km / 2.49 mi 30 min walk / 10 min drive

HELIMO NV

Helipad/aerodrome

Access: 6 km / 3.73 mi 1 hrs walk / 20 min drive

FLANDERS MEETING

Convention centre

Access: 1 km / 0.621 mi 12 min walk / 16 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

Lunet Antwerp

Lunet offers a modern and seasonal cuisine, full of Mediterranean and Asian accents, creative twists, discoveries, and surprises. We bring natures best and all the city vibes to your plate with love and passion. Food inspired by nature.

Lunet Antwerp Bar

Meet with friends, family or for business and enjoy a drink. Open throughout the day and evening, you can unwind and relax here. Lunet offers local drinks and bar standards including Belgian beers and wines.

Your meetings and events

Room descriptions and layouts

5

meeting rooms

From 1 to 80

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 80 participants
- U-shaped Room 45 participants
- Board-room 20 participants
- Classroom style 60 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 35 participants
- U-shaped Room 20 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 35 participants
- U-shaped Room 20 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 35 participants
- U-shaped Room 20 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
110 m²	3 m	80 participants	45 participants	20 participants	60 participants	60 participants
66 m²	2.6 m	35 participants	20 participants	30 participants	30 participants	30 participants
55 m²	3 m	35 participants	20 participants	30 participants	30 participants	30 participants
55 m²	3 m	35 participants	20 participants	30 participants	30 participants	30 participants
15 m²	2.6 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 1,257 reviews

TripAdvisor Rating 4.0/5 1,129 reviews

This hotel was just fantastic.

Nikita Families - 4/6/2024 Confirmed reviews ALL

This hotel was just fantastic, very clean, quiet, large sized room, comfortable bed and good location, right next to a park.

Great hotel, too noisy to get a good night’s sleep

Anonymous Families - 4/5/2024 Confirmed reviews ALL

The hotel decor, cleanliness, breakfast and team of staff were incredible, but sadly we were woken multiple times throughout the night by other guests. At one point there were two men sat outside our room having a chat at 1am and at 4am a lady banging on her friend’s door shouting her name. I know this is out of control of the hotel, but it was such a shame and I woke up exhausted. Even more so than usual and I have 2 young children!

Good stay

Jildit V. B. Couples - 4/2/2024 Confirmed reviews ALL

Was great experience; clean room, good and fresh breakfast with plenty of choice.

Dear Jildit, Thank you for taking the time to share your feedback. We are delighted to hear that you found the booking process via the app to be seamless and straightforward. Your comment on the improvement of our breakfast options has been noted; we aim to continually enhance our services to better meet the tastes and preferences of our guests. Your commendation on the impeccable cleanliness of our hotel is greatly appreciated and testament to the dedication of our housekeeping staff in maintaining our high standards. Furthermore, we are thrilled that our sustainable development initiatives resonated with you. We continually strive to make sustainable choices more evident and accessible for our guests, and your feedback encourages us to further this commitment. It would be a pleasure to welcome you back on another occasion. Kind regards, Martijn Koelman, General Manager

Wrong room, didn't feel very welcome

Christian Families - 4/1/2024 Confirmed reviews ALL

Unfortunately we had a very bad start: I had booked an "Executive Room", the highest room category in this hotel directly via the Accor app. When we stepped foot into our room (I believe 613 but I am not 100% sure anymore) I was instantly disappointed. The room didn't resemble the pictures from the booking flow at all. It was very small and dark (only one small window). I was looking forward to the happy faces of my family when I showed them that I booked the best possible room and instead found ourselves in this dark room. So we went back to the reception to check if this was indeed the "Executive" room we booked, as the size allone didn't match the description in the booking confirmation. It turned out, that this was indeed another room category but it needed escalation and discussion with multiple staff members, which I don't expect when I book and pay via the official Accor channels. I don't want to need to argue and start my family vacation with a discussion. When we finally got the right room, the room was exactly what I had expected and it was much, much better, very bright, many windows, lots of space. But my satisfaction was already dampened by the start, for which by the way nobody ever said sorry for. Then we noticed, that we never got the voucher for the welcome drink and had to ask again at the reception. I know that the Silver status is the lowest possible status, but if one has to ask for the benefits (i.e. the welcome drink) the purpose (showing gratitude and engaging me to become an even more regular guest to reach the next level) kind of defeats itself. So instead of the pleasant surprise and feeling welcomed with the welcome drink, again I was disappointed, I assume quite the opposite was the idea of the status level. Again, nobody said sorry.... Normally I wouldn't mention it, but while I am giving you feedback anyway: The room description also says, that the room features a "Minibar" which turned out to be a small refrigerator with two cartons of water (not even environment friendly bottles. I think there was a plaque at the main entrance of the hotel, proudly mentioning an environment friendlieness award...). That is not really what one would expect as a "Minibar", maybe it would be better to adapt the room description so that customers know what to expect. We did enjoy the Nespresso machine and my wife liked the tea and the great park view. Also the staff in the bar was extremely friendly and nice to us, we really felt welcomed there and this compensated a bit for the less attentive front desk staff. In the end we had a really good time in Antwerp, enjoyed the city and also our room, but the bad start left an unhappy feeling hanging over the stay. I am still a loyal Accor customer and hope that my feedback helps to improve the service and prevents other customers to encounter such problems. Best regards, Christian D.

Dear Christian, Thank you for taking the time to share your review. We are delighted to hear that you ultimately enjoyed the amenities of our superior room, including the delightful Nespresso machine, tea offerings, and the serene park view. It is also heartening to know that our bar staff provided you with a warm and welcoming experience. We regret to hear about the initial confusion regarding your room allocation. While we strive for a seamless check-in process, we are saddened by the inconvenience you experienced and truly appreciate your patience as we resolved the matter. The satisfaction of our guests during their stay is a priority, and we are sorry that we did not meet this standard upon your arrival. Regarding the welcome drink benefit for our loyal members, we will review our procedures to ensure this token of appreciation is consistently provided. Your constructive comments about the minibar and our environmental practices have been noted. While we utilize water cartons with the intention of reducing plastic waste, we understand that the overall guest experience with amenities is paramount. We are also taking note of your remarks on room cleanliness, and we will address this with our housekeeping team to ensure our high standards are maintained throughout. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Martijn Koelman, General Manager

Breakfast

jhunix c 3/31/2024 TripAdvisor review

The breakfast foods are excellent and plenty foods you can choose too. The team are very assistanting to the guest, and very friendly, and smiling. I will highly recommended it to my friends. The team are very good. Very nice location Hassan

Dear Guest, Thank you for this kind review following your stay. We're delighted to hear that you enjoyed the extensive selection at our breakfast buffet and that the service provided by our team met your expectations. It's heartening to know that our location added value to your stay. Your comments on the room, its cleanliness, and the quality of sleep you experienced are much appreciated, as we strive to create a comfortable and inviting atmosphere for all our guests. We are also pleased that you found the overall value of your stay to be excellent. We will be happy to welcome you back in the future. Best wishes, Martijn Koelman, General Manager

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