Pullman Melbourne City Centre 5 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 3.062 comentários

Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
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Pullman Melbourne City Centre - Image 4
195 Swanston Street, 3000 MELBOURNE, Austrália

Descrição

Extras do hotel

  • O destino perfeito para trabalho e lazer, no coração da cidade de Melbourne.

  • Com a melhor gastronomia e moda da cidade à sua porta, descubra os prazeres de Melbourne.

  • 204 quartos espaçosos concebidos para refletir a criatividade arrojada de Melbourne.

  • O Club Lounge e o Room 1954 no Piso 15 oferecem vistas deslumbrantes e eventos particulares.

  • Ginásio totalmente equipado com equipamentos de última geração

As nossas opções de alojamento

Localização do hotel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Austrália

GPS:-37.812876, 144.96526

Telefone
Fax +61 3 9663 4711

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos
Perto da propriedade
  • Estacionamento

As nossas reuniões e eventos

Descrições e configurações das salas

5 

salas de reuniões

De 1 a 200 

participantes

  • m / m²
  • ft / sq ft
Configuração não disponível para estes critérios

  • Não tem a certeza da capacidade necessária para o seu evento?

  • Converta diferentes unidades de medida e facilite a organização dos seus eventos.

  • Este hotel não é adequado para o seu evento?

    Procure outro hotel

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Saber mais

Classificação ALL  4.4/5  3.062 comentários

Classificação do TripAdvisor  4.0/5  203 comentários

Certificado de excelência 2023

Worst experience ever

Nota Tripadvisor 1.0/5

Man U Família - Avaliação com certificação TripAdvisor

Worst customer service ever, the staff talked to us like we are criminal. defective room with no repairs offered, take it or leave it kind if situation. The breakfast restaurant was understaffed (kudos to the staff) and waited 20mins to be seats (after lining up)

Good hotel but loud street music at night.

Nota Tripadvisor 3.0/5

MahaloPacific Avaliação com certificação TripAdvisor

This was a good hotel experience. Nice room, good front desk service, excellent club facilities. However, street music was loud and soundproofing poor. This kept us up until well after midnight when the music stopped. Apart from that the hotel is good and well located in central Melbourne.

Das ist KEIN 5-Sterne Hotel!

Nota Tripadvisor 1.0/5

IandMHI Avaliação com certificação TripAdvisor

Taxis können das Hotel nicht direkt anfahren, sie werden vor einem MERCURE-Hotel abgesetzt, dessen Mitarbeiter Ihnen sehr freundlich helfen. Ein zweiter Eingang existiert, ist von Taxis aber nicht anfahrbar. Die Rezeption erreichen sie über einen übel riechenden Hinterhof am MERCURE vorbei (Foto) und landen zuletzt mit ihrem Gepäck vor einer Treppe (Foto) zur Rezeption. Empfangspersonal existiert nicht. (5 Sterne? NEIN!) Die Rezeption ist meist nur von 1 Person besetzt. Oft steht eine Warteschlange. Eine „Guest Relation Managerin“ ist offenbar nicht in der Lage zu helfen. Das Personal selbst ist gegenüber Problemen ignorant. (5 Sterne? NEIN!) Alle 3 Lifte dienen stark frequentiert der Beförderung von Handwerkern, Essen, Reinigungspersonal und Reinigungsutensilien, jeder 2. Lift ist von Personal besetzt, der Gast muß warten. Frühstück gibt es auf Etage „M“, aber nur ein Fahrstuhl fährt auf diese Etage. Die Tische waren nicht abgeräumt und nicht gesäubert, Geschirr war schmutzig und das Besteck wurde vom Personal mit den Händen angefaßt. Man wird nicht gefragt, wo man sitzen möchte, sondern zwischen dreckiges Geschirr platziert. Ein Kaffeeautomat ist ohne umständliche Einweisung nicht zu verstehen. Gemüse kennt man hier nicht. Wenn man einen Kaffee möchte, soll man diesen extra bezahlen!!!? (5 Sterne? Nein!) Wir haben ab Tag 2 im Cafe um die Ecke unser Frühstück eingenommen. Was dieses Hotel unter „Aussicht“ versteht können sie sich auf einem weiteren Foto ansehen. Das Zimmer roch „abgestanden“. Die Toilette hatte zu wenig Druck, um Fäkalien richtig zu spülen. Das Wasser im Waschbecken lief nicht richtig ab. Nach wiederholter Bitte um Reparatur geschah diese nach 3 Tagen! (5 Sterne? NEIN!) Der Reinigungsservice kam nie vor 14:00 Uhr. Nur an der Hälfte der Tage war die Reinigung akzeptabel. An den anderen Tagen wurde nur das Bett gemacht. (5 Sterne? NEIN!) Die Fenster besitzen keinerlei Dämmung gegen Sonnenlicht und Lärm! Die Klimaanlage ist schwach...

Average at best - certainly not 5 star

Nota Tripadvisor 2.0/5

paul h Avaliação com certificação TripAdvisor

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Nota Tripadvisor 5.0/5

Sharon H Romântica - Avaliação com certificação TripAdvisor

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.374 comentários 9.5/10 Localização
  • 1.695 comentários 7.9/10 Quarto
  • 1.701 comentários 7.4/10 Serviço
  • 27 comentários 5/10 Internet
  • 540 comentários 7.2/10 Comodidades
  • 526 comentários 8.5/10 Atmosfera
  • 522 comentários 7.6/10 Limpeza
  • 377 comentários 7.4/10 Pequeno-almoço

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