Novotel Bordeaux Lac 4 stars

Customer review rating (ALL Rating) 4.2/5 2,392 reviews

Novotel Bordeaux Lac - Image 1
Novotel Bordeaux Lac - Image 2
Novotel Bordeaux Lac - Image 3
Novotel Bordeaux Lac - Image 4
Avenue Jean Gabriel Domergue, 33300 BORDEAUX, France

Description

Hotel extras

  • 15 minutes from the city center by tram

  • Restaurant serving French cuisine, terrace with lake view

  • Family rooms and activities for children and adults

  • Outdoor heated swimming pool

Our accommodation(s)

Hotel location

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
France

GPS:44.890755, -0.565941

Telephone
Fax +33 5 56 43 65 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Bordeaux

You don't need to be our guest to dine! Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

Book

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,392 reviews

TripAdvisor Rating  3.5/5  1,697 reviews

NOT a 4* hotel!!!

TripAdvisor rating 2.0/5

susanalves TripAdvisor review

Paid for a 4* hotel but had a room of a 3*! I was given a room in a floor where some building works were going on. Floor of the corridor leading to the room was covered in plastic and tape! Room was quite small and dark, no water in the room provided or anything in the mini fridge. Beds were badly made. With bed sheets hanging out of mattresses. Receptionist looked like was making you a favour instead of being proud of his job. Breakfast was OK but for a 4* I would expect better selection. No toaster available! Running out of coffee all the time due to only have 2 machines. Definitely not a 4* hotel for the room provided and service! Quite expensive for the service you have! Needs load of improvement if wants to be rated as such! I travel quite often so I can compare with other hotels I have been with same rating!

Bad experience

Customer review rating 1.0/5

B. Families - Confirmed reviews ALL

Hello, There is two problems : first we have reserved 3 night with breakfast, or as it was not possible to have it in the room my wife and daughter which were there didn't took it. But they were on the invoice about 76€ Second during the night the neighbor was very noisy. My wife callthe receptionist and nothing was done to stop it (2 nights of three were impacted

Good Hotel with secure parking and excellent transport links to city centre

Customer review rating 4.5/5

Oboulez Families - Confirmed reviews ALL

We have stayed at Novotel Bordeaux Lac many times, and in recent years as others have posted (as have I), it was beginning to look a bit tired. We last stayed there in August 2023 and the room in which we were staying had obviously been recently renovated, it was clean and comfortable. This time we were possibly the first guests to stay in our freshly renovated room located on the fourth floor. The coffee machine appeared to have never been used, and the room had the smell of new paint and carpet. Decorators were still working on rooms on the fourth and third floor. As always, the hotel staff are very friendly and helpful, and for the first time we dined in the restaurant. It was actually very good for a hotel chain. Whilst there were plenty of waiting staff, I assume that there is not a massive brigade in the kitchen, for the food took a little time to arrive. That said, it was freshly cooked, and that takes time. The negatives - as others continually post, the room was very hot even with the aircon set to number 11 (in not terrific weather in early March). At the end of the day, the hotel is quite old, so I suppose that there is only so much that can reasonably be done. We had a window open through the night, so that made it bearable. Also, we had a sofa bed for our teenage son. The bottom sheet and protector were very flimsy and were possibly ‘disposable’, and they slid off the bed during the night, so ideally another solution needs to be found for bedding. The bedding on the double bed was super. My wife ordered room service breakfast, and unfortunately there seemed to be a shortage of pain complet, for not only did she not receive it with her breakfast, but in the dining room itself there was only a little left when I had breakfast the first day - and none the second. Perhaps the hotel needs to be aware of changing eating habits in this respect, for it would appear to be a popular choice. Otherwise, the breakfast was adequate if unremarkable. We love Bordeaux, and when back in the summer, we will return to Novotel Bordeaux Lac.

Pretty good hotel with super links to Bordeaux city

TripAdvisor rating 4.0/5

OBoulez TripAdvisor review

We have stayed at Novotel Bordeaux Lac many times, and in recent years as others have posted (as have I), it was beginning to look a bit tired. We last stayed there in August 2023 and the room in which we were staying had obviously been recently renovated, it was clean and comfortable. This time we were possibly the first guests to stay in our freshly renovated room located on the fourth floor. The coffee machine appeared to have never been used, and the room had the smell of new paint and carpet. Decorators were still working on rooms on the fourth and third floor. As always, the hotel staff are very friendly and helpful, and for the first time we dined in the restaurant. It was actually pretty good for a hotel chain. Whilst there were plenty of waiting staff, I assume that there is not a massive brigade in the kitchen, for the food took a little time to arrive. That said, it was freshly cooked, and that takes time. The negatives - as others continually post, the room was very hot even with the aircon turned up to number 11 (in not brilliant weather in early March). At the end of the day, the hotel is quite old, so I suppose that there is only so much that can reasonably be done. We had a window open through the night, so that made it bearable. Also, we had a sofa bed for our teenage son. The bottom sheet and protector were very flimsy and were possibly ‘disposable’, and they slid off the bed during the night, so ideally another solution needs to be found for bedding. The bedding on the double bed was super. My wife ordered room service breakfast, and unfortunately there seemed to be a shortage of pain complet, for not only did she not receive it with her breakfast, but in the dining room itself there was only a little left when I had breakfast the first day - and none the second. Perhaps the hotel needs to be aware of changing eating habits in this respect, for it would appear to be a popular choice. Otherwise, the breakfast was adequate if unremarkable. We love Bordeaux, and when back in the summer, we will return to Novotel Bordeaux Lac.

Dependable and friendly

Customer review rating 4.5/5

John H. Business - Confirmed reviews ALL

Was a little disappointed that my Gold Catd status was not enough to get a free late check out to 17.00h

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Other web-users rate our hotel

  • 708 reviews 9.1/10 Location
  • 1,294 reviews 6.2/10 Room
  • 1,288 reviews 8.5/10 Service
  • 15 reviews 6.5/10 WiFi
  • 571 reviews 7.4/10 Breakfast
  • 550 reviews 5/10 Food
  • 534 reviews 5.3/10 Cleanliness
  • 367 reviews 5.9/10 Vibe

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