Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating (ALL Rating) 4.4/5 1,217 reviews

Mercure Hotel Aachen Europaplatz - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An outdoor pool and garden invite you to relax

  • Convenient and quiet location surrounded by green spaces

  • 170 parking spaces available

  • Conference and event facilities for up to 350 guests

  • A terrace and outdoor pool invite you to relax

Our accommodation(s)

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 280 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,217 reviews

TripAdvisor Rating  4.0/5  651 reviews

Ok but not again

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is old and meant for people arriving in cars. I cannot recommend the location Reception desk was very friendly and accommodating, breakfast was quite nice

Dear Guest, thank you for your feedback. We are glad you appreciated our friendly reception desk and the nice breakfast. We regret to hear about your concerns regarding the hotel's age and location. Your comments will be shared with the team. Best regards, Mercure Hotel Aachen Europaplatz

Unfriendly staff, old rooms

Customer review rating 2.0/5

Mb Business - Confirmed reviews ALL

Hotel bar was supposed to be open until 11PM. Staff was starting to clean up the place at 10:30 PM and was generally unfriendly. Rooms are really not up to today`s standards, one could smell cigarette smoke within the rooms

Dear MB, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the behavior of our staff and the condition of our rooms. We understand your concerns regarding the unfriendliness of our staff and the outdated rooms. Your comments have been duly noted and will be taken into account for future improvements. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future. Warm regards, Mercure Hotel Aachen Europaplatz

it was ok

Customer review rating 3.0/5

Markus G. Business - Confirmed reviews ALL

Check in was grate with very friendly ladys. Rooms where super clean. Unfortunately I am very disappointed form the restaurant. But the service in the restaurant was good.

Dear Markus G., thank you for choosing Mercure Hotel Aachen Europaplatz for your stay. We appreciate your positive feedback regarding our friendly staff and clean rooms. We apologize for any disappointment you experienced in our restaurant, but we are glad to hear that the service was good. We value your feedback and hope to welcome you back in the future. Best regards, Mercure Hotel Aachen Europaplatz.

Customer review rating 0.5/5

Martina Families - Confirmed reviews ALL

Not like the pictures very old fashion room kids wore very upset

Dear Martina, thank you for sharing your feedback with us. We apologize if the appearance of our rooms did not meet your expectations. We appreciate your comments and will take them into consideration. Best regards, Mercure Hotel Aachen Europaplatz.

Clean, comfortable room

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The room was clean and the bed comfortable. The Nespresso-Krups coffee machine in our room was unfortunately out of order during our one-night stay, but there were some coffee/tea bags available, which is a nice touch. The reception was polite, but we would have preferred it if our room number was simply highlighted on our card during check-in instead of announced verbally due to safety and privacy reasons.

Dear guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean and comfortable, and we appreciate your understanding regarding the temporary issue with the Nespresso-Krups coffee machine. We take note of your suggestion regarding the check-in process and will consider it for future improvements. We always strive to prioritize the safety and privacy of our guests, and we apologize for any inconvenience caused. We hope to have the pleasure of welcoming you back to Mercure Hotel Aachen Europaplatz in the future. Best regards, Mercure Hotel Aachen Europaplatz

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Other web-users rate our hotel

  • 525 reviews 8.2/10 Location
  • 883 reviews 7.5/10 Room
  • 780 reviews 8.7/10 Service
  • 10 reviews 8.5/10 WiFi
  • 603 reviews 8.8/10 Breakfast
  • 442 reviews 6.2/10 Comfort
  • 398 reviews 8.2/10 Cleanliness
  • 370 reviews 5.6/10 Food

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