Hotel Mercure Paris CDG Airport & Convention 4 stars

Customer review rating (ALL Rating) 4.1/5 2,543 reviews

Hotel Mercure Paris CDG Airport & Convention - Image 1
Hotel Mercure Paris CDG Airport & Convention - Image 2
Hotel Mercure Paris CDG Airport & Convention - Image 3
Hotel Mercure Paris CDG Airport & Convention - Image 4

Description

Hotel extras

  • In the heart of Paris Charles de Gaulle Airport

  • Restaurant open from Monday to Sunday

  • Stunning views of the runways

  • Heated indoor pool and fitness room

  • 18 seminar, training and convention meeting rooms

Our accommodation(s)

Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest, Route de la Commune, Cedex
95713 ROISSY CHARLES DE GAULLE
France

GPS:49.00759, 2.54931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L ESCALE

L Escale restaurant offers authentic produce cooked with passion by our Chef and team. The menu and daily specials change with the seasons to guarantee you fresh ingredients that will satisfy all your cravings.

Your meetings and events

Room descriptions and layouts

18 

meeting rooms

From 1 to 210 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,543 reviews

TripAdvisor Rating  3.5/5  1,378 reviews

Worked for an overnight stay near the airport

Customer review rating 4.0/5

Bree Families - Confirmed reviews ALL

Our stay worked for an overnight stay near CDG for an early morning flight. The dinner buffet option was poor, with not a lot of variety for a high price. The pool was very nice for our kids to burn some energy.

Dear Bree K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. We notice as well all your comments regarding the dinner and the package for your breakfast . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

Disappointed

Customer review rating 0.5/5

Laura-lee P. Couples - Confirmed reviews ALL

-no bathroom amenities- all in one body wash, shampoo, conditioner was empty in the shower -no facecloths -no coffee maker -dirty and run down -no hand cream

Dear Madame P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You booked a classic room, in Privilege rooms you have differents amenities, like hand cream, expresso machine... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

A wonderful stay

Customer review rating 5.0/5

Jill Couples - Confirmed reviews ALL

Everything and everyone was great. Rooms were great. The breakfast was wonderful. Conveniently located to the U Bahn Station. Also not that far from the S1. Lots of food choices nearby. Would stay here again.

Dear Madame G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

Good location for Exhibition Centre and airport

Customer review rating 3.5/5

Michael B. Business - Confirmed reviews ALL

Good sized room and comfortable stay

Dear Monsieur B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comment with our whole . We have also noted the areas for improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

Terrible experience

TripAdvisor rating 1.0/5

jmribeyre TripAdvisor review

Terrible experience. I have been waiting more than an hour at Terminal 2 to get a shuttle to attend the hotel after I was told there was one. Eventually some driver told me I had to walk 15 minutes to catch a train to attend this Mercure. I was at the hotel 2 hours after I checked out my rental car and the lady at the front desk basically told me it was my fault, this Mercure had no shuttle; very useless person. Even worse at the restaurant with unpleasant staff, very low quality service; food was so-so. Then the plug in bathroom was not working and to dry our hair we had to sit on the floor in front of a mirror with a very short wire so it was constantly unplugging. I usually like Accor hotels and have an account but this time, I was really very badly treated. Never book this Mercure.

Dear Monsieur, Thank you for taking the time to review your experience at the Mercure Paris CDG Airport & Convention Hotel. I am sorry that your experience did not live up to your expectations and would like to reiterate my sincere apologies. At Mercure we strive to provide a superior service to every guest, so your feedback is very important to us. As already answered in the same comment posted on another channel, our access from the airport is via the CDG Val . These instructions are indicated on our reservation site. Yours faithfully Baya CHABANE General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 712 reviews 8.2/10 Location
  • 1,290 reviews 6.4/10 Room
  • 1,322 reviews 7.6/10 Service
  • 28 reviews 5.8/10 WiFi
  • 514 reviews 4.5/10 Food
  • 407 reviews 6.2/10 Cleanliness
  • 344 reviews 4.5/10 Value
  • 294 reviews 6.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby