Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,401 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Boutique hotel in the heart of Lille.

  • Train stations within 10 minutes' walk.

  • Certified Green Key

  • "Cuisine Lounge": catering to make you feel at home.

  • Public parking lot (Opéra) near the hotel.

Our accommodation(s)

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cuisine Lounge

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 15 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,401 reviews

TripAdvisor Rating  4.0/5  1,548 reviews

Well located and quiet

Customer review rating 4.5/5

Lindsay F. Friends - Confirmed reviews ALL

Long weekend break, room was clean (needed a bit of TLC) and the bed comfortable

Dear Lindsay F., Thank you for your positive review ! We're delighted you enjoyed our quiet and well-located hotel. We will ensure your feedback is considered. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

well located

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

positive reception.

Dear Christelle, We are delighted to hear you found our hotel well located with a positive reception. We look forward to welcoming you back soon. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Well located

Customer review rating 4.0/5

Julia Friends - Confirmed reviews ALL

Good service. Our room was available on our arrival as we checked in online in advance. Room was really tiny that is not an issue as we stayed only for one night. But we had questions to a designer: the wardrobe is in the bathroom- how and why such a decision was made (shocking), and the room door was so tight that one person needs to hold for another to squeeze in because it opened only for 45 degrees. Few clever solutions: a room with iron and ironing board and water coolers on every floor.

Dear Julia, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel well-located and appreciated the good service provided. We take note of your comments regarding the room size and design aspects mentioned. We strive to provide a comfortable stay for our guests and will consider your feedback for future improvements. We hope to welcome you back for another pleasant stay. Warm regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Lovely 2 night break

Customer review rating 5.0/5

Hazel Couples - Confirmed reviews ALL

Great staff.

Thank you for your kind words about our great staff. We appreciate your feedback and hope to welcome you back for another lovely stay. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Not corresponding to mercure standards

Customer review rating 1.0/5

Ft Couples - Confirmed reviews ALL

After arriving at the hotel, we have realized that the quality does not match the mercure standards. The privilege room that we stayed in had a bathroom with a showers that did not correspond to the photos, old and neglected. There were dark depots in the toilet and no selves. Similarly, in the room only 3 hangers in the minuscule closet, the furniture with the mini bar was quite dirty and old. 3 drinks in the minibar were offered with the room, on of them was already open and half-empty. The curtains were torn, and stitched, with several stains. The air conditioner/heating equipment was letting out cold air, we had to use the heater of the bathroom to heat up the room. The venting system was full of dust. Only positif thing is that bedding that is quite good and clean. The hotel is at a neglected condition, wallpaper is detached or torn at several places, the bar chairs are not stable. No control for the breakfast, nobody is asking for the room number. At the end of our stay, we were also charged 2 glasses of wine that we did not have. Thankfully the person at the front desk was understanding and removed this erroneous charge. Also, it is noted during reservation that water bottles are offered for privilege room, there are no water bottles. You have a water fountain for each floor but no glasses(except the carton ones in the bathroom) or an empty glass bottle to fill and take it to your room. They say you can buy an isothermal bottle for 15€ at the front desk. For the money payed for privilege room, they should leave this at the room for free use and charge it if you take it with you. For the breakfast though there were vittel or San pelegrino water bottles, there should be a water fountain in place, there were glasses to use. I totally respect the “save the planet” attitude but this attitude was not client friendly and certainly was not present for the breakfast buffet.

Dear FT, Thank you for taking the time to share your feedback about your recent stay at Hôtel Mercure Lille Centre Grand-Place. We appreciate your valuable comments as they help us improve our services. We apologize for any inconvenience you experienced during your stay. We have noted your feedback regarding the condition of the room and bathroom. Please rest assured that we will take this into account for future improvements. We understand that the cleanliness and maintenance of the room did not meet your expectations, and we apologize for any discomfort caused. Regarding the minibar, we apologize for the oversight and have taken steps to ensure that this issue is addressed. We appreciate your understanding in this matter. We have also taken note of your comments about the condition of the hotel, including the wallpaper and bar chairs. We will review these areas for necessary repairs and improvements. Furthermore, we apologize for the confusion regarding the charges for the wine. We are glad that our front desk staff was understanding and promptly resolved the issue for you. Regarding the water bottles, we apologize for any inconvenience caused. We appreciate your suggestion for providing them in the privilege rooms and will take it into consideration. Once again, we apologize for the shortcomings you encountered during your stay. We value your feedback and will use it to enhance the experience for our future guests. Thank you for choosing Hôtel Mercure Lille Centre Grand-Place. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards, Delphine Wattellier General Manager Mercure Lille Centre Grand Place

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Other web-users rate our hotel

  • 509 reviews 9.5/10 Location
  • 739 reviews 5.9/10 Room
  • 679 reviews 9/10 Service
  • 5 reviews 9.3/10 WiFi
  • 406 reviews 5.1/10 Comfort
  • 340 reviews 7.2/10 Breakfast
  • 181 reviews 7/10 Cleanliness
  • 84 reviews 4.5/10 Food

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