The Ambassador Seoul - A Pullman Hotel

Customer review rating (ALL Rating) 4.2/5 713 reviews

The Ambassador Seoul - A Pullman Hotel - Image 1
The Ambassador Seoul - A Pullman Hotel - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

Our accommodation(s)

Hotel location

The Ambassador Seoul - A Pullman Hotel

287, Dongho-ro, Jung-gu
04618 Seoul
South Korea

GPS:37.560355, 127.002425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  713 reviews

TripAdvisor Rating  5.0/5  303 reviews

Certificate of excellence 2023

Please Avoid This Hotel At All Time - Privileged Members Means Nothing To Them

TripAdvisor rating 1.0/5

Sherpa56159141247 TripAdvisor review

I am supposed to have my stay there next week for the 2nd time, due to convenience of location for my business purpose. Therefore decided to give it a try for one more time despite the last unpleasant stay, to see if there is any improvement. I had a real horrible experience with this hotel last year Aug, basically all my reasonable requests (which have been granted all the time by other Accor hotels in Seoul and worldwide - complimentary room upgrade and additional guest for executive lounge access, late check-out) were rejected completely initially despite the fact that I was a Platinum member. What really make me lost it was when the hotel wanted to charge me for accessing to hot pool / cold pool and sauna usage, and also a few other negligence treatment by their staffs. Escalations done and finally they gave in. Complaints were filed by me to AccorPlus and ALL Loyalty & Guest Experience - frankly not much help in terms of driving improvement based on my encounter today which to be described below. Today I write in to put up my usual request for: 1. complimentary room upgrade 2. complimentary access to hot pool / cold pool / sauna facilities 3. x1 guest to the executive lounge 4. late check-out Answers were - sauna and x1 guest to executive lounge need to pay, room upgrade subject to availability (standard answer), and only late check-out is a yes answer. This is the value for me as an ALL Diamond member ! Ridiculous ? I have stayed in many hotels (including non-Accor) worldwide and this is the only hotel that insist on charging for sauna facilities and additional x1 guest to executive lounge. Sorry Pullman Ambassador Seoul - I had cancelled my reservations for next week, and will NEVER book your hotel again in future. For readers that have intention to stay in this hotel, especially if you are ALL privileged members - please take note of my encounters above.

You’re better off staying in Mercure Hongdae than this property, at least they have 5 star service there.

TripAdvisor rating 1.0/5

341jonathanh Couples - TripAdvisor review

Avoid this hotel at all cost especially if you are an Accor Gold member or Silver. They don’t give a damn about your loyalty. They charge you $6 per toothbrush (even budget hotels like ibis doesn’t do that) I felt like I was cheated into paying for 5 star service and ended up getting 2 star service. (1) Arrived early in the morning at 8am and was hoping to do a pre-check in so that I can just collect keys later in the afternoon once room is ready, the reception staff said they can’t do any pre-check-in for me and I can only do it once the room is ready which is pretty odd since I can do this in most hotels that I’ve stayed at. (2) when we came back in the evening ready for check-in, the agent acknowledged that I’ve put in a note that it’s me and my wife’s wedding anniversary, but she told us with a smile that she’s sorry that there’s no amenity that they could give us (not even an anniversary note) yeah, they’re that terrible. (3) after discovering that they were charging per use of toothbrush for $6, I’ve lost it and went charging at the reception and demanded for the manager, the manager took his time and I waited in the lobby for 10mins while he was just at the reception and I have to force myself to speak with him. He was almost useless and explained that they are charging amenities in the room due to government policy (which is BS as we’ve stayed in Mercure Ambassador Hongdae the following day and they never had any price/charges on their toothbrush or room amenities) To be fair with him at least he came into his senses and corrected things after I went back to my room. You’re better off staying in Mercure Ambassador Hongdae as they at least have a 5 star service compared to Pullman Ambassador which has a cheap 2 star service. I don’t think they should even put Pullman name in this property as it was clearly not a Pullman service staying in this hotel which upsets me as I’ve been loyal to this brand and a Gold member.

Not a 5 stars hotel standard

Customer review rating 0.5/5

Esther Solo - Confirmed reviews ALL

Overall very poor service level, would only rate it 3 stars hotel standard

Dear Esther, Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We sincerely apologize that your experience did not meet your expectations. Your comments are the very best way for us to keep an ear to the ground. We will improve our service with better way. Once again, we would like to take this opportunity to express our sincere regrets for the inconvenience caused. Thank you very much. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL FRONT OFFICE MANAGER JAYDEN PARK

Beautifully Renovated Hotel near Dungguk University Train Station

TripAdvisor rating 5.0/5

prestontan Couples - TripAdvisor review

Stayed at The Ambassador Seoul – A Pullman Hotel from 18 December to 23 December 2023. We stayed 4 times in the past but this is our first visit after the renovations during the years of the pandemic. We were checked-in by Mr Douglas at the lounge and we are happy to report that the hotel acknowledges A+ Platinum status. We were given a room upgrade, lounge access and breakfast. Welcome gift includes a bottle of wine and some pastries. The welcome gift is the BEST of our stays in 2023! We were given Room 1417. It is interesting that in the name of being environmentally-friendly, the hotel no longer provides any dental kit. So we had to buy toothbrushes ourselves which we dispose of after our stay. It would be good if the hotel provides the option of buying toothbrushes from them upon checking in. We were also told that if we would be charged if we removed the bottles of shower gel, shampoo and conditioner. While it is good to let us know, I strongly doubt if hotel guests would take such half bottle of toiletries back home. Unlike the other reviewers, we found the front desk receptionists extremely welcoming, warm and friendly. Douglas and a handsome young gentleman on duty on 19 December at the lounge were also foreigner-friendly. The young man spoke good English and could answer a query I had of a beautiful building facing the lounge. I’m sorry I didn’t get his name. The spread during breakfast and evening canapes was good to say the least. There was a different dish during breakfast one morning although the spread every other morning and during happy hours every evening remained status quo. So, if you get tired of the same food quickly, just try it once. The lounge is much bigger now after the renovation and it offers a breathtaking view of Seoul. The lobby restaurant is also much bigger occupying the area used by the front desk previously. It has also done away with the partitions so it now very much more pleasing to the eyes. We were out the whole day so we couldn’t report about the afternoon tea in the lounge. Koreans are generally afraid of the cold so we turned off the room heater and opened the little window by the side to allow some nice refreshing air to ventilate the room. I think the room would be stuffy in autumn/summer. We will probably be back here during our next visit in December 2024 and I shall add another review then. Thank you for the hospitality, The Ambassador Seoul - A Pullman Hotel Could you please include your hotel name and address in Korean language on the ALL app so that it is easier to communicate with taxi drivers at the airport and Seoul in general?

Dear prestontan Greetings from The Ambassador Seoul Pullman. First of all, we would like to appreciate your stay with us. It is always a great pleasure to hear from customers, especially your warm comments towards our hotel mean a lot to us. Your comments for our lounge staff will motivate us, it will be another chance to keep our service standards towards other customers as well. Thank you for your warm feedback, and we will be looking forward to meeting you in mere future. Best regards, Front Office Manager Jayden Park

Excellent Service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Beautiful hotel. Ground floor manager was a legend. Ambassador Lounge staff (particularly Kevin) were lovely.

Dear Volker H., Dear Guest, We very much appreciate your comments regarding your stay at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We are pleasure to receive positive feedback from you. We will share your comments with our team, and we are sure that this feedback will serve as an encouragement to all our associates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit is more pleasant than the previous one. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL

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Other web-users rate our hotel

  • 231 reviews 8.1/10 Location
  • 517 reviews 8.2/10 Room
  • 462 reviews 8.1/10 Service
  • 184 reviews 9/10 Cleanliness
  • 173 reviews 8.5/10 Food
  • 170 reviews 8.9/10 Vibe
  • 164 reviews 8.8/10 Breakfast
  • 144 reviews 8.3/10 Amenities

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