Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,916 reviews

Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 350 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,916 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Good location and good stay

Customer review rating 4.5/5

Mohamed E. Families - Confirmed reviews ALL

Good stay

Dear Mohamed, Thank you for taking the time to review your stay. It's delightful to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that your experience at Mercure Amsterdam City met your expectations. We are particularly proud of our commitment to cleanliness and sustainability, and it's rewarding to see such high ratings from you in these areas. Your recommendation of our hotel to others is the highest compliment we could receive, and we are thrilled that our location contributed positively to your visit. We believe that our setting by the river offers both convenience and a serene backdrop for our guests' stays. As we continue to strive for excellence in hospitality, your endorsement of our loyalty programme is greatly appreciated. Our team takes pride in offering a seamless and enjoyable experience, and your feedback motivates us to maintain these standards. Thank you once more for your positive comments, and we can't wait to welcome you back to enjoy all the comforts of Mercure Amsterdam City. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dirty room

Customer review rating 3.0/5

Rita D. V. Business - Confirmed reviews ALL

Overall good experience, but the room was not well cleaned, also the bed sheets were stained with blood

Dear Rita, We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear that your overall experience with us was a positive one. This is always our most fundamental goal. However, we deeply regret to hear about the cleanliness issues you encountered. Please be assured, we uphold the highest standards of cleanliness and hygiene, as the safety and comfort of our guests are of utmost importance to us. We regret any oversight in this regard and will reinforce our housekeeping protocols to ensure that our high standards are consistently met. We also want to extend our sincerest apologies for the condition of the bed sheets. This is certainly not reflective of the meticulous care we aim to provide. We appreciate you bringing this to our attention, and we will address this with our team to prevent such occurrences in the future. Lastly, we are glad that despite the issues mentioned, you found the overall experience to be noteworthy. It is our hope that the positive aspects of your stay will encourage you to return, giving us the opportunity to provide you with the exceptional service and stay that so many of our guests have grown fond of. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Can do better

Customer review rating 2.0/5

Rw Families - Confirmed reviews ALL

Amenities and location are fine, I am however expecting better housekeeping services and maintenance. We are a family of 4 staying 2 nights in there. On the first day I found we are shorting one pair of slippers so was intending to call the frontdesk for help. The phone has no wire attached - it's a display. I grabbed the phone with me to the frontdesk to report the wire issue, was told that would be fixed on the next day. On the second day I found there was a blood stain on the duvet, and we were sure it's not ours as we have no wound at all. Being horrified as I had slept one night with that unknown stain, I wanted to call the frontdesk for help but again the phone still had no wire. Eventually I had to walk to the reception again, for them to send a housekeeper changing the duvet cover. The experience was certainly unpleasant. I felt tired keep walking to the frontdesk, and wonder is that purely my bad luck.

Dear Guests, Thank you for taking the time to review your visit. We are glad you found our amenities and location to be satisfactory. These aspects of our hotel are indeed designed to provide a comfortable and convenient experience for all our guests. However, we were disheartened to hear about the issues you faced with housekeeping and the maintenance of your room. Please rest assured, we aim to maintain the highest standards of cleanliness and guest satisfaction, as reflected in our daily housekeeping service and the use of quality bedding products. We regret that your experience did not meet these expectations. We also want to assure you that our front desk is staffed around the clock to address any concerns, and while we are saddened to learn of the inconvenience caused by the phone in your room, our team is always on hand to assist with any immediate needs. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Many small problems…

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

4/4 days one of the 2 traning machines was out order. The gym is a joke for a hotel of that size! 3/4 days the bathroom was dirty, on the arrival day there was pubic hair everywhere… disgusting 2/4 my pyjama was put on the floor by the cleaning time…. Pffff 1/4 the bathroom was soaking wet and looked if someone had taken a bath inside-proposal from the front desk: we can send someone tomorrow 1/4 there where no towels in the hotel room. When I came bed my bed was full of towels. Maybe a solution in between would better …

Dear Guest, Thank you for taking the time to share your review. We regret to hear that your experience with the housekeeping service and the state of cleanliness did not meet the high standards we strive for. Our team is committed to providing a clean and comfortable environment, and we sincerely apologize for any discomfort caused. Rest assured, we have a rigorous daily housekeeping protocol in place, although we are sorry to hear that it seemed to have fallen short during your stay. Regarding your comments on our fitness room, we appreciate your feedback and apologize for any inconvenience the equipment maintenance may have caused. Our fitness room is designed to provide guests with a convenient space to exercise while away from home. We are also disheartened to learn about the condition of the bathroom upon your arrival and the issues with the towels. Guest comfort and satisfaction are paramount to us, and we regret that we were not able to resolve these matters to your satisfaction immediately. Once again, we thank you for your comments, and we truly regret any inconvenience you have experienced. We all hope that we have the pleasure of welcoming you back for an improved stay. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Excellent Service

Customer review rating 4.5/5

Marnix B. Business - Confirmed reviews ALL

Unfortunately my car got broken in to during my first night there (so obviously not nice and pitty on the paid parking of the hotel). However, the staff treated me very well. Starting with Joris.. he was very empathetic and supportive, calling Carglass/ looking for solution, etc.. The next morning, the GM took the time to pass by at breakfast to discuss/show interest. I appreciate it when, during incidents, staff steps up. Thats what happened.. well done!

Dear Marnix, Thank you for taking the time to review your stay with us. We are elated to hear that your membership with ALL – Accor Live Limitless enhanced your stay and that our efforts in sustainable development meet with your approval. We regret to hear that the room cleanliness was not up to our usual standards after the first night and appreciate your understanding as we addressed this oversight. Similarly, we take note of your preference for fresh to order omelettes at breakfast and will consider this feedback carefully. It is heartening to know that our colleague Joris provided exceptional support during your unfortunate incident with your vehicle. We pride ourselves on our empathetic and supportive staff, and it's gratifying to have this acknowledged. We are glad to be able to demonstrate our commitment to guest satisfaction. Thank you for recommending Mercure Amsterdam City and recognizing the dedication of our team. We continuously strive to provide exemplary service and are grateful for your feedback which helps us maintain high standards. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,582 reviews 7.2/10 Location
  • 2,322 reviews 7.5/10 Room
  • 2,088 reviews 8.4/10 Service
  • 37 reviews 6.1/10 WiFi
  • 1,068 reviews 8.4/10 Breakfast
  • 1,057 reviews 6.8/10 Cleanliness
  • 478 reviews 4.8/10 Food
  • 454 reviews 9.3/10 Vibe

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