Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,308 reviews

Mercure Toulouse Centre Wilson Capitole hotel - Image 1
Mercure Toulouse Centre Wilson Capitole hotel - Image 2
Mercure Toulouse Centre Wilson Capitole hotel - Image 3
Mercure Toulouse Centre Wilson Capitole hotel - Image 4

Description

Hotel extras

  • In downtown Toulouse

  • In the downtown area and a 5-minute walk from Place du Capitole

  • Metro station just 2 minutes' walk away

  • Private car park with direct access to the rooms

  • The conference center is 5 minutes by metro

Our accommodation(s)

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

GPS:43.604654, 1.448382

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar Lounge

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 25 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,308 reviews

TripAdvisor Rating  4.0/5  1,092 reviews

Great value for money and centrally located.

Customer review rating 4.5/5

David Couples - Confirmed reviews ALL

Great location, friendly staff, clean hotel - perfect for our weekend in Toulouse.

Dear Guest, Thank you for choosing Mercure Place Wilson for your weekend getaway in Toulouse and for sharing your experience with us. We're delighted to hear that you found our hotel to be great value for money, centrally located, and well-suited for your stay. It's wonderful to know that you appreciated our convenient location, friendly staff, and clean facilities. Your satisfaction is our top priority, and we're thrilled that we could contribute to making your weekend in Toulouse enjoyable. We hope to have the pleasure of welcoming you back to Mercure Place Wilson in the future. If you have any specific requests or preferences for your next visit, please don't hesitate to let us know. Best regards, Valerie MOIROD General Manager.

Excellent central location

Customer review rating 4.5/5

Hughn Business - Confirmed reviews ALL

The hotel is close to many restaurants and the Capitol Plaza. The rooms are good for a single person. Might be tight for 2. There is no desk per se but a roll around table which you can use as a bedside table or as a desk. My room was on the side away from the street, so it was very quiet and peaceful.

Dear Guest, Thank you for choosing to stay at Mercure Place Wilson and for sharing your feedback with us. We're delighted to hear that you enjoyed our hotel's excellent central location, close to many restaurants and the Capitol Plaza. It's great to know that you found the room comfortable for a single person and that you appreciated the quietness of your room away from the street. Your comments regarding the room setup are valuable to us, and we will take them into consideration for future improvements. We aim to ensure that all guests have a comfortable and enjoyable stay with us. Once again, thank you for your review, and we hope to have the pleasure of welcoming you back to Mercure Place Wilson in the future. If you have any specific requests or preferences for your next visit, please feel free to let us know. Best regards, Valérie MOIROD General Manager

Customer review rating 2.5/5

Jyp Business - Confirmed reviews ALL

I booked online, and got charged a 60 euro tax. This made the room expensive for what it was. 200 euros! I said this to the lady at the reception desk and she was not really supportive nor interested in knowing which website it was. For me this isn't a normal behaviour.

Dear Jean Yves Luc P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We just would like to explain you that the 60 euros pre autorisation upon check-in is not a tax but only a deposit for extras. If you don't consume anything this pre autorisation is cancelled upon check-out. Our team is used to explain this procedure upon check-in, sorry if the were not clear enought. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD Directrice.

Amazing location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

This was such a good place to be located during a work trip to Toulouse. The breakfast was really good with nice dairy free options, fresh orange juice every morning and nice pastries.

Dear guest, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience during your work trip to Toulouse and that you found our hotel's location to be amazing. We're also delighted that you enjoyed our breakfast offerings, including the dairy-free options, fresh orange juice, and pastries. Providing a variety of options to accommodate all dietary preferences is important to us, and we're glad to hear that it made a positive difference in your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future, whether for work or leisure. If you have any further feedback or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards, Valérie MOIROD General Manager

Well located for a short stay.

Customer review rating 5.0/5

Geoff K. Couples - Confirmed reviews ALL

Upon arrival there was a first for me, after over 30 years of staying in Accor branded hötels this was the fist time there was a need to scan my ID card. Oh well life goes on. First thing upon entering the room, after a near four hour trip, a coffee is needed, the Nespresso machine is non functional. A call to reception and then another after another hour & a half, eventually an engineer arrived but was unable to get satisfaction from the errant machine, so toddles off to another room to retrieve another. At last a coffee. It did occur to us that someone in management might like to have a back-up coffee machine for case like these, not just rob another room. I am not chalking this up as a complaint, just tedious. Other than the above I would have no complaints with the hötel itself, a good size room with a good view over the city. A clean reception and bar area and a good breakfast, if not the best I have experience in other Mercure hötels. All in all I am happy to give a score of 10.

Dear Mr K., Thank you for your detailed feedback regarding your recent stay at our hotel. We appreciate your loyalty as a long-time guest and are glad to hear that, overall, you enjoyed your stay with us. We apologize for the inconvenience caused by the need to scan your ID card upon arrival. Please be assured that this is a standard procedure in many hotels, and it is done with the intention of ensuring the safety and security of all our guests. We're sorry to hear about the issue with the Nespresso machine in your room. We understand how frustrating it can be to encounter such a problem, especially after a long journey. Your suggestion about having a backup coffee machine is duly noted, and we will take this into consideration for future improvements. We're pleased to hear that you found the room comfortable with a good view, and that you enjoyed the cleanliness of our reception and bar area, as well as the breakfast offerings. Your positive comments are greatly appreciated. Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to contact us directly. Best regards, Valérie MOIROD Directrice

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Other web-users rate our hotel

  • 524 reviews 8.4/10 Location
  • 565 reviews 6.4/10 Room
  • 628 reviews 9.2/10 Service
  • 13 reviews 6.5/10 WiFi
  • 340 reviews 9.1/10 Breakfast
  • 158 reviews 7.7/10 Cleanliness
  • 91 reviews 5.6/10 Amenities
  • 5 reviews 3.3/10 Wellness Area

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