Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,175 reviews

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Hotel Mercure Wien City - Image 2
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Description

Hotel extras

  • Newly renovated hotel

  • Innovative wine dispenser in a cozy atmosphere

  • Ideal location! Just a 5-minute walk to the city center

  • Hotel parking garage

  • Family friendly! Up to three guests can stay overnight in our superior room.

Our accommodation(s)

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 10 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,175 reviews

TripAdvisor Rating  4.0/5  1,425 reviews

well located

Customer review rating 5.0/5

Jose Business - Confirmed reviews ALL

good room and breakfast, near to the city center

Well located

Customer review rating 4.0/5

Jane Couples - Confirmed reviews ALL

Good location, just a short walk into the inner Stadt & main attractions. Hotel was pleasant, recently refurbished & the breakfast was good. Room was far too hot & if we turned the “air con” on it blew out hot air, the light switches had a mind of their own & there was no pattern to which switch turned off which lights & the housekeeping staff didn’t replenish the coffee/sugar - although when we asked at reception they happily provided more. Reception staff & breakfast staff were all very friendly.

Dear Jane, Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be well-located and that you enjoyed our recent refurbishments and breakfast offerings. We apologize for the inconveniences you experienced with the room temperature, light switches, and the coffee/sugar replenishment. Your comments are valuable to us, and we will address these issues with our maintenance and housekeeping teams to ensure a more comfortable and consistent experience for our guests. We're pleased that our reception and breakfast staff made a positive impression on you with their friendliness and service. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Warm regards, Magali Kempes Moll Guest Experience Manager

Stressed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Got there whenthere were renovations going on, which isn't a big deal. My room was always to be opened by a front desk employee, walking me to my room because, the key cards weren't working. All cables of the appliances - kettle, lamps, TV were all disconnected and I had to push heavy furniture away to plug them in myself... not the kind of work you'd want to do after travelling and need to rest. I had the most uncomfortable and stressful breakfast, when one "boss lady" came in the restaurant and was physically and orally angry at the employees for not setting the dishes and food trays to her liking, or supposed plan. She was VERY rude and yelled at them in fron of guests, that I felt so bad. I lost appetite, but tried to eat anyway. It turned out, the employees were right in the way they placed everything, which was confirmed by other colleagues and maybe pictures from a previous setting. She felt embarassed and turned to me saying, "sorry, the place is new and they're trying to figure out how to set things properly"... which I think was unnecessary and she it's her employees that deserved an appology. Awful the way people get maltreated.

Dear Clarence, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. It is disappointing to hear that your stay did not meet your expectations. We understand that renovations can be disruptive, and we apologize for any inconvenience caused by the ongoing construction. Regarding the issue with the key cards, we are actively working to address this issue to ensure a smoother check-in process for our guests in the future. We are truly sorry for the inconvenience of finding your room in a state where appliances were disconnected. This falls short of the standards we strive to uphold, and we will be addressing this matter with our housekeeping team to ensure it does not happen again. Regarding your experience at breakfast, we sincerely apologize for the behavior exhibited by one of our team members. This is not reflective of the level of service we aim to provide, and we are deeply sorry for any discomfort or distress caused. Rest assured, we have addressed this issue internally to ensure it does not recur. Once again, we apologize for the shortcomings you encountered during your stay. We appreciate your feedback as it helps us to continually improve our services. We hope you will give us another opportunity to provide you with the exceptional experience you deserve on your next visit. Warm regards, Magali Kempes Moll Guest Experience Manager

Nice Hotel

Customer review rating 4.5/5

Terje Å. O. Business - Confirmed reviews ALL

This is a totaly OK hotel The location is good. The food was good at breakfast and the staff was nice.

Dear Terje, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us at our hotel. It's wonderful to know that you found our location convenient and that you appreciated our breakfast offerings. Our team takes pride in providing exceptional service, so we're delighted to hear that you found our staff to be nice. We hope to have the pleasure of welcoming you back for another excellent stay in the future! Warmest regards, Magali Kempes Moll Guest Experience Manager

Room is very basic,tv channels mostly not working,water spelled out side shower box,no glass door,left is very old

Customer review rating 1.5/5

Jiries D. R. N. 4. Business - Confirmed reviews ALL

Room is very basic,tv channels mostly not working,water spelled out side shower box,no glass door,left is very old

Dear Jiries, Thank you for sharing your feedback with us. We apologize for the inconvenience and discomfort you experienced during your stay. Your comments are crucial in helping us address and improve upon these issues. We are deeply sorry to hear about the condition of your room and the inconvenience with the amenities provided. Please rest assured that we take your concerns seriously, and we will investigate the matter thoroughly to ensure that such occurrences are rectified promptly. Regarding the TV channels, water spillage outside the shower box, and the age of the lift, we understand the frustration this must have caused and apologize for the inconvenience. Rest assured, we will take immediate action to address these issues and prevent them from happening in the future. Furthermore, we apologize for the malfunctioning heating system and the absence of a phone in your room. Your comfort and safety are our top priorities, and we will ensure that these amenities are in proper working order moving forward. We appreciate your understanding and patience in this matter. Please know that we are committed to providing you with a more pleasant and comfortable experience during any future stays. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly. Sincerely, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 836 reviews 9.5/10 Location
  • 985 reviews 6.5/10 Room
  • 842 reviews 8.8/10 Service
  • 58 reviews 2.7/10 WiFi
  • 537 reviews 8.1/10 Breakfast
  • 506 reviews 5.7/10 Comfort
  • 385 reviews 7/10 Cleanliness
  • 159 reviews 4.7/10 Value

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