Mercure Hotel Zwolle 4 stars

Customer review rating (ALL Rating) 4.1/5 806 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Quietly located on the edge of Zwolle, a short bike ride from the river

  • Two atmospheric terraces, where you can have lunch or drinks

  • The whole hotel is air-conditioned, including all 72 hotel rooms.

  • Great breakfast buffet

  • Private car park

Our accommodation(s)

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA ZWOLLE
Netherlands

GPS:52.505995, 6.063487

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Your meetings and events

Room descriptions and layouts

22 

meeting rooms

From 1 to 400 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  806 reviews

TripAdvisor Rating  4.0/5  541 reviews

Issues with the fire alarm

Customer review rating 0.5/5

A. B. Business - Confirmed reviews ALL

Rooms, restaurant and ambiance in general is quite good. We experienced an issue with the fire alarm going on thru the whole night, therefore, I couldn't sleep at all, first alarm went on at 1:00 am then consistently each hour thru the night. The hotel staff did nothing and unfortunately our stay was not pleasant.

Dear A. B., Thank you for sharing your feedback. We are pleased to hear that you found our rooms, restaurant, and ambiance quite good. However, we sincerely apologize for the inconvenience caused by the fire alarm issue. Rest assured, we are investigating this matter to prevent future occurrences. Your comfort and safety are our priorities, and we regret that we fell short in addressing the situation promptly. Please accept our apologies for the disturbance you experienced. Warm regards, Cristina Juley-Doevendans Hotel Manager cr…

Business all you can need

Customer review rating 4.0/5

Giorgio Business - Confirmed reviews ALL

Conveniently located, very good services with a smile

Dear Giorgio, Thank you for choosing to stay with us. We're delighted to hear that our convenient location and the quality of service met your expectations for a business stay. Our team is committed to offering a welcoming smile and attentive service to all our guests. We appreciate your feedback regarding the room sizes, and while our standard and privilege rooms are designed to provide comfort and functionality, we will certainly keep your comments in mind for future improvements. It would be a pleasure to welcome you again. Best regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Good stay

Customer review rating 3.5/5

Roguel J. Couples - Confirmed reviews ALL

The hotel itself is wonderful. It contained a clean and comfortable room with friendly staff. Ordering food was also not a problem during my stay. Breakfast was delicious and looked appealing. Only upgrade I think would be nice is adding multiple kinds of bread coating like chocolate flavoured (nutella) or different choices of marmelade. The only downside I had during my stay was the location of the hotel. Its location was pretty far away from the center of the city and using bike as the transportation wasnt really easy due to strong wind occurences on the plain fields. Otherwise all in all I did enjoy my stay at your hotel.

Dear J., Thanks for this review about your recent stay. We're delighted to hear that you found your room comfortable and our team friendly during your stay. It's also great to know that you enjoyed the breakfast selection and the cleanliness of our hotel. We appreciate your suggestion about expanding our breakfast spread with more varieties of spreads and marmalades. Regarding the location, while we are a bit away from the city center, we're glad you chose to stay with us and we hope the proximity to the A28 highway was convenient for your travels. We apologize if there were any issues with the heating and water access; please rest assured that our team is always on hand to ensure such inconveniences are addressed promptly. It would be a pleasure to welcome you again. Best wishes, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Peaceful place to stay

Customer review rating 5.0/5

C. J. Business - Confirmed reviews ALL

Restaurant crew is very accommodating, the hotel room is simole and cozy.

Dear Guest, Thank you for taking the time to review your stay. We're delighted to hear that our restaurant team made a positive impression and that you found your room to be simple and cozy. Our team strives to provide exceptional service and comfortable accommodations, and it's wonderful to know these efforts resonated with you. Regarding your comment about the system connectivity issue during checkout, we acknowledge the inconvenience this caused. Please rest assured that we have robust systems in place, though at times technical difficulties can occur. We always aim to resolve such matters swiftly to minimize any disruption to our guests. It would be a pleasure to welcome you again. Best regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Kan wel een stuk beter voor de prijs die je betaald

Customer review rating 3.0/5

Marko K. Business - Confirmed reviews ALL

4 night stay in the premium room Diner menu was small and expensief for what you got Rooms was nice and clean I have gotten a call and was spoken to by the recepetion for my lunch package. But that did help that it was not given to the staff that need to prepair it. And during the diner i had issue with the people in the room next to the diner room. It looked more like a refugees AZC (camp) then a 4 star Hotel

Dear Marko, Thank you for taking the time to share your review. We're glad to hear that you found our rooms to be nice and clean, as our team prides itself on maintaining excellent standards of cleanliness. Additionally, we're delighted that the effort of our staff member who provided you with a lunch package and an apple made a positive impact on your stay, reflecting our commitment to personal guest service. We regret to hear that there were aspects of your stay that did not meet your expectations. While our dining options are designed to cater to a variety of tastes, we apologize if the selection and value did not live up to what you anticipated. We aim to provide a tranquil and comfortable environment for all our guests, and we are concerned about your remark regarding the atmosphere near the dining area. Rest assured, we are committed to ensuring that the ambiance of our hotel aligns with the high standards expected of a 4-star establishment. Your feedback is invaluable, and we will certainly reflect on your experiences as we strive to continually improve our services and offerings. We hope to welcome you back. Best wishes, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

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