Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,964 reviews

Mercure Sao Paulo Jardins - Image 1
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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 140 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,964 reviews

TripAdvisor Rating  4.0/5  1,801 reviews

Spacious room, but issues with toilet and housekeeping

Customer review rating 3.0/5

Stzi Business - Confirmed reviews ALL

Upon check-in, after traveling for 30+ hours, we used bathroom. Toilet clogged. We called front desk for plunger. We waited for an hour. My husband even went down to the front desk to request the plunger, after calling 3 times. Next day, toilet clogged again. Wait was shorter this time for plunger. Sometimes it wouldn't flush at all and I had to take off the top of the lid and manually pull the chain (twice). This was extremely annoying. *note: we are experience Brazil travelers and know not to flush the paper. We had housekeeping the first 2 days. It was wonderful. The 3rd day we requested housekeeping twice. No one came. Upon check-in, we had a lot of luggage. No assistance was offered. No assistance was offered upon check out either. For a 4 star hotel, I expect better. Bed was comfortable. Shower was good.

Excellent location

Customer review rating 5.0/5

Ezra Solo - Confirmed reviews ALL

Always great service . Exceptional employees. I've been staying at this location for years

Dear H., It is always a pleasure to welcome you to Mercure SP Jardins, and we are happy with your kind comment, with a special thank you from our team. Reading your review makes us happy because it shows that we are on the right track. I am sure that your feedback will be an encouragement for us to continue to further improve the quality of our services. For us it is a satisfaction that everything turned out perfectly, and we look forward to your next stay. Cordially, Lara Cintra Quality Supervisor

I enjoyed my stay

Customer review rating 3.5/5

Mayralina T. R. Business - Confirmed reviews ALL

The staff is qualified and kind, from the doormen, the front desk staff, the restaurant staff, to the usually unseen staff that we saw while using the service elevators. The service they provide is personalized and they made me feel welcomed. I wish I could have seen the maid to thank her personally. The food at breakfast was good. Unfortunately, the facilities were not at its best. The elevators were not functioning, the room has to be remodel, and one morning there was no running water. Those facts are true, but nothing stopped me to have a great time.

Dear R., Thank you for telling us about your experience at Mercure Jardins, and we are happy with your kind comment, with a special thank you from our team. At Mercure, we strive to provide a high level of service to each of our clients; That's why your feedback is very important to us. We know that even with all the preventive maintenance we carry out, sometimes we can be surprised by unfortunate situations that compromise the excellence of hospitality that we so stubbornly seek. Our elevators have experienced a technical failure that we did not anticipate. Corrective measures will be taken to ensure the satisfaction of our guests. Lara Cintra Quality Supervisor

Jardin Sao Paulo

Customer review rating 2.0/5

Daniel O. Couples - Confirmed reviews ALL

The room was for handikapped the tv channels were blury reported to front desk they did nothing, restaurant tables dirty, workers from hotel not nice or friendly

Dear O., Thank you for telling us about your experience at Mercure SP Jardins. At Mercure, we strive to provide a high level of service to each of our clients; That's why your feedback is very important to us. Rest assured that I will be taking appropriate measures so that our employees are cordial in all the services provided at our hotel, and, as far as the quality of our breakfast service is concerned, I will personally take care that the problems pointed out are solved and, hopefully, that in your next stay, our services can exceed your expectations. Thank you again for letting us know about your experience, and I look forward to welcoming you to our hotel soon. Cordially, Lara Cintra Quality Supervisor

Terrible.

Customer review rating 0.5/5

Matt F. Business - Confirmed reviews ALL

Poor staff ,un helpful and I don’t recommend this hotel.

Dear F., Thank you for telling us about your experience at Mercure Jardins. At Mercure, we strive to provide a high level of service to each of our clients. That's why your feedback is very important to us. I would like to understand what you didn't like about our services, in order to improve our services. I'm at your disposal. Cordially, Lara Cintra Quality Supervisor

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Other web-users rate our hotel

  • 574 reviews 9.8/10 Location
  • 941 reviews 6.5/10 Room
  • 991 reviews 7.8/10 Service
  • 39 reviews 3.5/10 WiFi
  • 478 reviews 7.5/10 Breakfast
  • 420 reviews 6.8/10 Comfort
  • 322 reviews 6.5/10 Cleanliness
  • 157 reviews 4.6/10 Value

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