Sofitel Marrakech Palais Imperial and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 1,971 reviews

Sofitel Marrakech Palais Imperial and Spa - Image 1
Sofitel Marrakech Palais Imperial and Spa - Image 2
Sofitel Marrakech Palais Imperial and Spa - Image 3
Sofitel Marrakech Palais Imperial and Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 180 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,971 reviews

TripAdvisor Rating  4.5/5  5,404 reviews

Really Poor Service

TripAdvisor rating 1.0/5

John K TripAdvisor review

Public areas well designed and laid out - very photogenic! Staff throughout hotel are unhelpful and lack any interest, charm or in some instances any politeness. This is especially true around the pool or as we call it the 'the ask 3 times area'. On first arrival it is unclear how the pool area works. There are no staff explaining where or how to secure towels or how the poolbar restaurant works. It actually uses a QR code which links you to an unhelpful app which does not always load on the patchy hotel wifi. Most of the pool staff are gathered around in groups of 3 talking to each other and studiously avoiding any eye contact with customers presumably for fear they may have to do something. They are herded by men in blue suits who throw their arms around and achieve nothing other than confusing the already reluctant staff. One day we ate at the pool restaurant. Walked up to table area and stood for several minutes as staff worked around us but did not acknowledge our presence or ask if we wanted a table. Eventually we sat - another 25 mins before anyone came to the table - another 35 mins before our food arrived. You really just have to keep asking if you want any service. On another occasion we ordered some tapas - after an hour we tracked down a waiter and asked when the order might turn up. He checked. That menu not available during the day (not that the QR/website says that) his colleague was new and should not have taken the order - even though no one had bothered to come and tell us the order was not being progressed. The standard of food at the pool bar was average and the menu not that exciting (if only they did tapas at lunch!) Breakfast food choice more impressive and a shout out to the omelette chef - the only smiling staff member we met in a whole week (not joking!). We didn't eat dinner in the hotel firstly as we were not at all sure where this was but we think there was only a buffet option and secondly the lack of service made us look elsewhere - so glad we did. Had super food and service across the road in the Nobu restaurant and sky bar as well as other places. Used the Sofitel spa for a Hamman which was ok but again the service with a smile was lacking and a towel might have been nice. Our room was comfortable and the bed very comfortable. Housekeeping could have consistently topped up tea/coffee etc - some days they did some days not - mystery. All reviews are personal and based on expectation vs delivery. That is the power of a brand - you supposedly know what to expect. We have stayed in several other Sofitel's both in Morocco and in other countries. All are far better than this one. We will not risk another Sofitel. A head office emergency team should be sent to Marrakech to fix the service in this hotel before too many customers realise the issues. It is leaking potential revenue by its terrible service - guests are eating and drinking elsewhere. We spoke to other guests who felt the same as us.

Excellent tip Sofitel quality

TripAdvisor rating 5.0/5

Martin H TripAdvisor review

Farah and the Sofitel team made out stay fantastic - the wonderful breakfast and bed are outstanding ! Staff was helpful in arranging the city tour and helped with all details. Enjoy the spa and the great pool - it can be crowded at times. Shoukran Sofitel

Superb hotel and service

TripAdvisor rating 5.0/5

Vukani M TripAdvisor review

I love this Hotel ! It’s my second home. In particular the staff in the restaurant at breakfast are ALL so attentive and eager to serve -- Each morning Hicham spoke with us asking about our travel plans for the day and guiding us where possible. This was a great help and he is a true asset to the hotel, he made our stay that extra bit special.

Hotel Sofitel

TripAdvisor rating 5.0/5

Voyager35874172370 TripAdvisor review

The overall experience from the day I walked in through the politeness of the staff, cleanliness of the hotel, tasteful and variety of the food was excellent. I especially want to thank Fatima in the restaurant for her hospitality and attention to detail. I would absolutely recommend this hotel to all that will want to share my same experience.

Wonderful place to stay

TripAdvisor rating 4.0/5

Fi L Families - TripAdvisor review

We enjoyed our stay here with my family. The grounds were immaculately clean and a good location for the main sites. The staff were all very helpful with my mother who is in a wheelchair, there are ramps everywhere. Some rooms are very far from the pool/ restaurants so do ask for a central room if you have limited mobility. Breakfast is amazing, so much selection to choose from. Fatima the waitress was wonderful, helping take care of my family every day at breakfast.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 954 reviews 9.6/10 Location
  • 954 reviews 8/10 Room
  • 3,611 reviews 9.2/10 Service
  • 10 reviews 8.5/10 WiFi
  • 1,144 reviews 9.2/10 Food
  • 972 reviews 9.4/10 Vibe
  • 446 reviews 9.5/10 Breakfast
  • 395 reviews 7.7/10 Comfort

Powered by Trustyou

Our other establishments nearby