Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,503 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,503 reviews

TripAdvisor Rating  3.5/5  1,420 reviews

Totally disappointed

Customer review rating 1.5/5

Gabriel Couples - Confirmed reviews ALL

For the first time in my life, in this 4-star hotel I found towels with holes.. The room had old and worn furniture.. Disappointing..

Dear Mr. M., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Wien Westbahnhof. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Very well located

Customer review rating 3.5/5

Jurate Families - Confirmed reviews ALL

It's nice hotel, but at least in rooms can be provided kettle for tea or coffee

Dear Ms. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Good old school experience

Customer review rating 5.0/5

Veselin N. Solo - Confirmed reviews ALL

Well located place, next to the train station to Western Australia. Less than 30 minutes walk to Schonbrun palace and in the opposite direction is Ringstrasse in 20 min. My room was convenient and I think it was upgraded to larger one. It was clean and in good condition.

Dear Mr. N., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Well located

Customer review rating 5.0/5

Peter F. Solo - Confirmed reviews ALL

Pleasant

Dear Mr. F., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

well located, clean rooms, spacious bathroom, worth every penny

Customer review rating 4.5/5

F. Business - Confirmed reviews ALL

well located, clean rooms, spacious bathroom, worth every penny

Dear Mr. F., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,494 reviews 9.4/10 Location
  • 1,647 reviews 5.1/10 Room
  • 1,277 reviews 8.3/10 Service
  • 37 reviews 7.3/10 WiFi
  • 760 reviews 3.9/10 Comfort
  • 724 reviews 8/10 Breakfast
  • 616 reviews 7.5/10 Cleanliness
  • 466 reviews 3.9/10 Vibe

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