Novotel Bangkok Suvarnabhumi Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 6,178 reviews

Novotel Bangkok Suvarnabhumi Airport - Image 1
Novotel Bangkok Suvarnabhumi Airport - Image 2
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Description

Hotel extras

  • 24-Hour Flexi check-in and check out 24-Hour later

  • Outdoor tropical garden pool, spa & fitness centre

  • Flexi Meal-breakfast is avaliable around the clock at The Square

  • 300-metre away from Airport Rail Link station. Easy access to downtown in 25 minutes

  • Premier Floor VIP room with Lounge breakfast

Our accommodation(s)

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue Bang Phli, Bangphli
10540 BANGKOK
Thailand

GPS:13.696579, 100.751698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

17 

meeting rooms

From 1 to 1,300 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,178 reviews

TripAdvisor Rating  4.0/5  7,499 reviews

Certificate of excellence 2024

Convenient for early morning flights

TripAdvisor rating 5.0/5

K6553QZginar TripAdvisor review

Good airport hotel. We chose it mainly because it's within walking distance of the terminal. Easily accessible on foot in less than 10 minutes from the basement of the terminal (where the trains to the city depart), following the signs to the airport hotel. We walked from the airport to the hotel and back (3am) with no problem. The room was very spacious, with a large bed, a well-equipped bathroom and efficient air conditioning. Wi-Fi was good. The swimming pool is a great place to cool off, although the sunbeds are old and most of them need replacing. A little expensive compared to other hotels in the airport area, but well worth the price given the excellent location.

Dear K6553QZginar, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel convenient for your early morning flights and that you appreciated our proximity to the terminal. Our team is committed to providing a seamless experience for our guests, especially for those with time-sensitive travel plans. It is wonderful to know that you enjoyed the spacious room with the comfortable bed, well-equipped bathroom, and efficient air conditioning. We are also glad that the Wi-Fi met your expectations during your stay. Your feedback regarding the swimming pool and sunbeds is duly noted, and we will address this internally to enhance our guests' experience further. At Novotel Bangkok Suvarnabhumi Airport, we strive to offer a balance of convenience, comfort, and value for our guests. While we may not always be the most budget-friendly option in the airport area, we aim to deliver exceptional service and an unparalleled location that justifies the value. Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another pleasant stay whenever your travels bring you to the area. Warm regards, Winai Moonsri Guest Experience Manager

Nice location but I think it needs to get a renovation. No USB in the room,no bum gun.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Great for a short rest before moving on.

Dear Mr. Michael K., Thank you for your feedback. We appreciate your kind words about our location. Regarding renovations, we strive to maintain our facilities to the highest standards. As for the USB ports and bidet hose will be equipped during our upcoming hotel renovation. We hope you enjoyed the restful stay and look forward to welcoming you again. Best regards, Christophe Geoffroy General Manager

No longer a good value - facility not well maintained

Customer review rating 1.5/5

Rich S. Business - Confirmed reviews ALL

Poorly designed bathroom, leaked water all over the floor when I took a shower, soap dispenser was empty in shower, and water stains on the ceiling. Novotel is charging 5-star rates for at best a 3-star hotel. Disappointed, I will look for another hotel when I stay in Bangkok next time.

Dear Mr. S. Sollars, We are sincerely sorry for the inconvenience you experienced during your stay. Your feedback is invaluable to us in our efforts to improve. Please be assured that we will address the maintenance issues you highlighted promptly. We strive to offer exceptional value and service to all our guests. We hope you reconsider and give us another chance to exceed your expectations in the future. Warm regards, Christophe Geoffroy General Manager

I will never come back again

TripAdvisor rating 1.0/5

Simon C Business - TripAdvisor review

The hotel is old, food are terrible, service is not up to standard but this is the most expensive airport hotel amongst others. It’s absolutely not value for money! Spa is expensive, I booked a 2 hour muscle relief massage and asked for deep tissue/hard massage but the lady did for me is too gentle, I was unable to enjoy the massage throughout the 2 hours. I asked for a refill coffee for my a lá carte breakfast but was refused by the waitress. So upset that my simple request was rejected even I am a paying customer.

Dear Simon C, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us as we constantly strive to improve our services. Please accept our sincerest apologies for the issues you encountered during your stay. At Novotel Bangkok Suvarnabhumi Airport, we take pride in offering top-notch services and an exceptional dining experience. We regret that we fell short of meeting your expectations in this regard. We have duly noted your concerns regarding the condition of the hotel, the quality of the food, and the level of service provided. Regarding the spa experience and breakfast service, we apologize for the inconvenience caused. Your comments have been shared with the relevant teams for further review and training. We appreciate your feedback on the massage and breakfast service, and we will take immediate steps to address these areas. We understand your frustration, and we assure you that your comments will not go unnoticed. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for a more positive experience. Warm regards, Winai Moonsri Guest Experience Manager

Most convenient hotel to the airport but needs upgrading

TripAdvisor rating 3.0/5

Homantin Couples - TripAdvisor review

We chose the hotel mainly due to it's proximity and walking distance to the airport. This is no doubt the main benefit. However, this hotel is a bit old and shows its age and yet costs almost double the price from other hotels in the airport area. This is a large hotel and walking from the room to the lift took 5 minutes. The restaurants are quite standard with one surprise there. I would expect a refill for coffee that is almost a norm but not with this one. I visited the spa , the booking and reception were courteous and efficient but the therapists are quite average. I would expect a higher standard at their price range. In summary, unless you need the convenience , you can look around before deciding

Dear Homatin, Thank you for sharing your feedback about your recent stay at Novotel Bangkok Suvarnabhumi Airport. We are glad to hear that our hotel's proximity to the airport was convenient for you. We appreciate your observations regarding the hotel's condition and pricing. Please be informed that we constantly strive to enhance our facilities and services to provide a comfortable stay for all our guests. Your remarks about the restaurant and coffee service have been duly noted, and we will address these areas to ensure a more satisfying experience for our guests. Additionally, we will review the spa services to uphold the high standards expected by our guests. We appreciate your kind comments about the courteous and efficient service at the spa reception. Your feedback is invaluable to us as we work towards exceeding guest expectations. Should you decide to stay with us again, we hope to provide you with an improved and memorable experience. Thank you once again for taking the time to share your thoughts. Warm regards, Winai Moonsri Guest Experience Manager

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Other web-users rate our hotel

  • 4,838 reviews 9.5/10 Location
  • 5,231 reviews 6.8/10 Room
  • 5,149 reviews 9/10 Service
  • 54 reviews 8.1/10 WiFi
  • 2,137 reviews 4.9/10 Cleanliness
  • 2,068 reviews 8.1/10 Comfort
  • 1,714 reviews 5.7/10 Value
  • 1,287 reviews 8/10 Breakfast

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