Sofitel Phnom Penh Phokeethra 5 stars

Customer review rating (ALL Rating) 4.8/5 766 reviews

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Description

Hotel extras

  • Indulgent Sofitel SPA offering an array of spa and wellness treatments in our hotel

  • Sports Club with Tennis Courts, Pool, Squash Courts & Gym

  • 4 gourmet restaurants for the ultimate culinary journey

  • 7 hectares of garden offering a relaxing escape

  • Grandest Ballroom offering Magnifique events for 1000 guests

Our accommodation(s)

Hotel location

Sofitel Phnom Penh Phokeethra

26 Old August Site, Sothearos Boulevard, Sangkat Tonle Bassac
12301 PHNOM PENH
Cambodia

GPS:11.546306, 104.933521

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 2,000 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  766 reviews

TripAdvisor Rating  4.5/5  2,082 reviews

Certificate of excellence 2023

A gracious and world class hotel.

TripAdvisor rating 5.0/5

David H TripAdvisor review

This is a truly world class hotel. It is situated in its own large grounds and the building is colonial in style and kept in pristine condition throughout. We had a hotel limousine meet us at the airport and on arriving at the hotel were greeted by no fewer than three members of staff. We were taken to the Millesime Lounge where the manager, Nikkole Salvador, could not have been more helpful. I had lost my wallet on the way from London and Mr. Salvador went to enormous trouble contacting the airline and smoothing our way through our stay at the hotel. The hotel room was delightful in every way, as was the bathroom, and the swimming pool in the grounds was massive and well tended. Breakfasts were served with great style in a gracious dining, and the array of fresh food was splendid; the staff were as charming as could me. Returning to the Millesime Lounge, the room provided a charming cocktail hour from 5.30 to 7.30 pm, and the service was personal and attentive. Mr.Salvador runs a tight ship and the guests wanted for nothing, and this gave the lounge a convivial feel. All in all, this is a really classy hotel run by people who know how to make their guests feel special. We can’t wait to return.

A truly special hotel

TripAdvisor rating 5.0/5

Graham W Friends getaway - TripAdvisor review

A gorgeous property set in wonderful grounds in central Phnom Penh. Great views of the river from upper floors. The staff were very special : gracious , helpful and professional. As an example the concierge team arranged a car and driver by email in advance of our stay to take us up to Siem Reap and this was superb : a beautiful hotel car with air con , cold towels and a great driver . Mr. Khim. The room and bathroom were a great size and very well appointed. Beautiful foyer bar with live singer in the evenings. We enjoyed listening to Femka , a beautiful Dutch lady with a great voice. The buffet breakfast was superb with egg dishes cooked to order. Excellent eggs Benedict. The ambience of the hotel with gorgeous fresh flower arrangements and the spaciousness of the foyer and public spaces was very special. Great gym and swimming pool area.

Dear Value Guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! I am genuinely delighted to hear that you had such a memorable experience at Sofitel Phnom Penh Phokeethra, with the service excellence and warm hospitality offered by our team. I have already shared this comment to our entire team. This will certainly brighten up their day and motivate them to keep up the good work, especially for our singer, Ms. Femke and the gentleman driver, Mr. Khim. Thank you for taking the time to share your comment and I hope you will have the chance to visit this hotel again in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Good client service

Customer review rating 5.0/5

Ordy W. Business - Confirmed reviews ALL

Your overall services were excellent. I really enjoy my stay at your hotel.

Dear Mr. W. , I very much appreciate your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to learn that the team delivered the service excellence and warmest Hospitality you deserve. I have already shared your comments with our team. May I please invite you to share on Sofitel Phnom Penh Phokeethra official TripAdvisor page as well: https://bit.ly/455Hbjz This will absolutely brighten up their day and motivate them to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, if not better. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Excellent hotel, Safety concerns.

Customer review rating 2.0/5

K. S. Couples - Confirmed reviews ALL

This hotel is a 5 star hotel indeed which made us feel very welcome, from the moment we alighted till we checked-in. I loved the excellent service by the front desk and the doorman Mr. Bora. The entire hotel boasts a wonderful experience and I really enjoyed the pool, club lounge and drinks bar. I couldn’t have asked for more. However, we had no choice but to leave early due to concerns about safety - a possible unintentional intrusion of our room by the staff, while we were still in the room. We could not spend the night thinking that someone will open our door without first knocking. I would like to believe that this was part of the turndown service offered in a luxurious hotel, but the staff could have been more careful with entering a guest’s room - making sure they either ask for permission by ringing the door bell or asking the guest at the front desk in advance if they would like turndown service at a convenient time. We left the hotel after much contemplation on the same day we checked-in. As much as we don’t want any refunds as we have enjoyed the hotel experience, the front desk was kind to offer us a refund on the lounge pass, and even arrange for a chauffeur to send us to Hyatt Regency. Please extend my thanks to Mr. Bora, the crew at the drinks bar, front desk team for making my short lived stay a memorable experience.

Dear Mr. K, Warmest greetings from Sofitel Phnom Penh Phokeethra! I am delighted that you took the time to share your recent experience with us. Your kind words and specific praise for Mr. Bora are greatly appreciated. From our separated communication and your acknowledged reply, I am confident that the clarification has already regained your trust in our commitment to guest‘s security and professionalism in hospitality. Once again, thank you for your feedback. Our entire team looks forward to delivering the excellence we are known for on your next visit to Phnom Penh. Sincerely, Charles-Henri Chevet Area General Manager Sofitel Phnom Penh Phokeethra

Good stay and well located.

Customer review rating 5.0/5

J.w. Business - Confirmed reviews ALL

Asked for hard mattress due to my backache.Well done. Great service and great room.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to learn that the team delivered the service excellence and warmest Hospitality you deserve. I have already shared your comments with our team. May I please invite you to share on Sofitel Phnom Penh Phokeethra official TripAdvisor page as well: https://bit.ly/455Hbjz This will absolutely brighten up their day and motivate them to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, if not better. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

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