Mercure Winchester Wessex Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 1,175 reviews

Mercure Winchester Wessex Hotel - Image 1
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Description

Hotel extras

  • Central location, located right next to the Cathedral.

  • Limited onsite private parking. Subject to availability.

  • Perfect for meetings, private functions & weddings for up to 200 guests.

  • The Wessex restaurant offers a traditional British menu.

  • Pet friendly hotel

Our accommodation(s)

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ WINCHESTER
United Kingdom

GPS:51.06123, -1.311941

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESSEX RESTAURANT

The Wessex Restaurant is closed at the moment

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,175 reviews

TripAdvisor Rating  3.5/5  2,317 reviews

Well located

Customer review rating 3.0/5

George M. Couples - Confirmed reviews ALL

On arriving at 11.30 am on the 13th of April, there was some reluctance from the Receptionist in advising us (by telephone) when our bedroom would be ready to occupy by 3pm that afternoon. With the help from the Bar Person, who enquired on the room availability on our behalf, we occupied our room at around 2pm. Room 206 was perfectly respectable. Unfortunately we had very little sleep, there was a very drunken party noisily moving in to their room at 2.30 am. We chose to leave the hotel early, we were exhausted,, without having the “complimentary”breakfast, which was included in the overall £186.00 that we paid for our stay. No offer of sympathy for our stay, or refund for not having breakfast, all very disappointing !

Customer review rating 3.5/5

C Couples - Confirmed reviews ALL

Only issue was the lift doors that kept opening and closing

Dear Clive G., Thanks for leaving your thoughts here, we’ve taken note of your comments and we will discuss this within the team. We hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Very well located, breakfast adequate, room well equipped but shabby.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Having specifically booked a room with a walk-in shower (i.e. NOT over a bath), due to my wife's arthritis, which was confirmed in November last year. We were very disappointed to be told on arrival that the room had been given to someone else! With no explanation or apology. This made her bathroom experience very difficult and blighted our whole stay. The room A/C failed during our stay but was repaired on the same day. The shelf in the wardrobe and the various drawers had to be cleaned before we could put our clothes in them we doubt they had ever been cleaned.

Dear David A., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We’ve taken note of your comments about the allocation of the room without a bath and I will discuss this with my team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Lovely hotel, friendly and professional staff

TripAdvisor rating 5.0/5

Vera I TripAdvisor review

Excellent service of staff represented by Arthur and Asmita throughout our stay last night at the hotel. High professionalism in a friendly manner helped us have a great time. Special thanks to Eric as the best general manager! Nice place to come back to again!

Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Hotel Winchester Wessex. again very soon.

Great location, needs TLC

TripAdvisor rating 4.0/5

stash85 Friends getaway - TripAdvisor review

Superb location, couldn’t fault that, right next to Winchester Cathedral and a few minutes walk from the shops, restaurants and pubs. Car park on site (chargeable at £15 a night) however it is a tight car park with not many spaces, so come with an alternative option during peak season. Check in was okay, receptionist could have been a bit more informative as did not tell us what time or where breakfast was or bar/restaurant opening times, came back later in the day and someone else gave us the information. Arthur in the bar was fab, very attentive and can tell he enjoys his job- an asset to your team. Rooms were clean, bed comfy, however the hotel and rooms are looking very tired now, and it could do with a refurb.

I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. We just changed all our bedroom carpet and curtains. We are now painting the last few bedrooms and then we will start with the public areas. First come, first served parking is available and when our carpark is full there is a public carpark across the road. We hope we can welcome you back to the property in the near future.

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Other web-users rate our hotel

  • 1,457 reviews 8.8/10 Location
  • 1,773 reviews 5.2/10 Room
  • 1,255 reviews 8.2/10 Service
  • 12 reviews 5.6/10 WiFi
  • 627 reviews 3.7/10 Cleanliness
  • 615 reviews 6.5/10 Breakfast
  • 543 reviews 3/10 Vibe
  • 537 reviews 2.2/10 Amenities

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