Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 532 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  532 reviews

TripAdvisor Rating  4.0/5  2,129 reviews

Certificate of excellence 2023

Staff are amazing.

TripAdvisor rating 5.0/5

Claudia D TripAdvisor review

Well, this place was brilliant from start to finish 👏. The staff were amazing in every area. Front desk, restaurant & bars and cleaning staff. Literally too many to mention singularly. Rooms were lovely. I manage to speak to a manager about our stay expressing how we'd all had an amazing time and he explained that the tribute "Micheal Jackson" was the first time he'd booked and wanted general feed back from his guests. I thought this was lovely as he genuinely cared what we thought. M.j was out of this world for his vocals and he had an amazing stage presence. The only request I would have to make the experience better would for the performer to be given an actual stage. We struggled to see him at the back.. but still throughly enjoyed the evening. We had a three course evening dinner. Spa day (all facilities) entertainment and a bottle on the table a room for the evening. Breakfast, I could go on. Its all on their website! It was amazing value. I would recommend this venue, its staff and facilities to everyone I meet! I've told all my friends, family and work colleagues. Imagine a wedding or party with a tribute act!? That would be fantastic although maybe a big bill if paying for all guest... but an option if the bride groom invite people to join them at their own costs? It is the 21st century after all. The staff here are definitely excelling in customer service. Well done all. Can't wait to book again. Which we 100% will. These events are on 2 a month I was told open to all... near or far. Would be great for locals on rest bite or just a cracking night out! There were couples, birthdays, lady days and even a retirement party there with us for the evening. No agro which is great. Claudia and girls from Telford. Well worth the 2 hour drive! Oh and I have to mention the beautiful roller door open sided jacuzzi (just beautiful) it's fabulous to have fresh air while bubbling away in a hot tub. Which is huge. Only gripe is guest using the sunlongers to store towels/robes! I have no problem in moving them which I did, but other guest do not and won't. We were told on arrival NOT to save loungers (which of course we followed but I would say only 10% of guest followed this rule) You can't be in two places at once and most want to just use the facilities, SO HANG YOUR TOWEL UP. Staff pleas do 15/30 min walk of room to ensure your request are followed and also more hooks will be needed to facilitate the request.

Lovely spa day -

TripAdvisor rating 3.0/5

Simoneh123456 TripAdvisor review

Lovely facilities a very relaxing day a little busy at times, food was OK, glasses were dirty however Staff sorted this quickly. Went for my hen doo and the staff didn't do anything extra or special for this day. No acknowledgement at all. The mud bath was brilliant.

Dear Simone Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. I am sorry that your experience did not meet your expectations in some areas, we will certainly work on your feedback. We do hope you will give us an opportunity to serve you better in near future. Best Regards Rama Arimilly General Manager

Inadequate chefs at the grange

TripAdvisor rating 1.0/5

Abby J TripAdvisor review

The hotel itself was lovely, staff were extremely friendly. The food however was inadequate, we luckily bought the package with a three course free meal included otherwise I would have been asking for my money back. The starters we ordered were creamy garlic mushrooms which had hardly any mushrooms on the bread, the sauce was bland and the calamari was hard and tasted well over cooked. In addition to the above, the main course we ordered was pork belly, the gravy was minimal and tasted like bisto, the carrots were not even peeled, mushrooms looked dehydrated with zero flavour, tenderstem brocolli was mentioned on the menu, the dish came with one minute piece. Furthermore, the salmon dish was basic, chips were okay but the salmon was over cooked, dry and had little sauce. The desserts were average, tiramisu still partially frozen on the inside, the cheese board and wine were the only part of the meal which were enjoyable and these were not sourced from the grange hotel. The manager kindly spoke to myself and offered us a £5 refund on the supplement for the pork as it was meant to be £21!! Honestly a shame because the staff were lovely, spa was great, room was good and the treatments were brilliant alongside the staff but if you are thinking of eating at this vile restaurant, think again, book the hotel and order yourself takeaway or pick one up. Clearly the chefs at this establishment are unqualified and require basic culinary training, whoever accepted them onto the team must have had no tastebuds.

Dear Applicant, As per our previous communication, your application for the position of Chef De Partie is unsuccessful. Reviews like this will not impact our decision. We wish you all the best in your future career. Best Regards, Rama Arimilly. General Manager.

Good stay over all.

Customer review rating 4.0/5

Christina Solo - Confirmed reviews ALL

I enjoyed staying at the hotel, however, the fabric of the building and rooms are beginning to look tired. I also found that quite a few of the staff didn't have a good command of the English language. I was also given a room that was meant to be suitable for disabled people. I have disabilities myself and it was not a whole suitable. The red emergency cords were tied up high, and the room had a bath with a shower over it. I slipped in the bath the first morning. I reported this to the reception. When I returned after my hospital visit I found a rubber bath mat was in my room. As a disabled person, but not a wheelchair user, the bath was just not suitable. I had previously stayed in a privileged room which was very roomy and large. However, this room was quite small even though it was meant to be a privileged room. Overall so it was satisfactory and I would stay again at this hotel but I would ask for certain specifications next time.

Dear Christina L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments, we will certainly work on all the areas you mentioned. please may we request you to drop a line to Jenna, our reservations supervisor before your next stay with us. Sure Jenna will do the needful room allocation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

A fabulous night

Customer review rating 5.0/5

Graham B. Couples - Confirmed reviews ALL

Another amazing tribute night The Michael Jackson Show was sensational with an excellent meal enjoyed before the show

Dear Graham B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 163 reviews 9.2/10 Location
  • 598 reviews 7.1/10 Room
  • 631 reviews 8.1/10 Service
  • 13 reviews 5.1/10 WiFi
  • 320 reviews 8.4/10 Wellness Area
  • 226 reviews 6.6/10 Cleanliness
  • 211 reviews 7.5/10 Breakfast
  • 152 reviews 5.1/10 Vibe

Powered by Trustyou

Our other establishments nearby