Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 3.9/5 530 reviews

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Description

Hotel extras

  • ALLSAFE Certified Hotel

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  530 reviews

TripAdvisor Rating  3.5/5  1,137 reviews

The worst hotel experience

TripAdvisor rating 1.0/5

asvonja Solo travel - TripAdvisor review

One of the worst hotel experiences I've ever had. Dirty rooms and mould smell, very dirty bed sheets, worn out towels, unprofessional staff that barely speaks any English. They have pool events that are very noisy in the evening and they don't care about guest comfort at all. Also, rooms have no wardrobes so you have to live in your luggage. Oh yes, and it is no wonder if you find a cockroach in your room. They barely have any Western options for breakfast and even those few you can find taste bad.

Dear Asvonja, Thank you for bringing these issues to our attention, and we sincerely apologize for the unsatisfactory experience you had during your stay. We're sorry to hear about the cleanliness issues, the unprofessionalism of our staff, noise disturbances, and the lack of wardrobe space in your room. Your comments are important to us, and we will address these issues immediately with our housekeeping, front desk, and management teams to ensure necessary improvements are made. Regarding breakfast options, we apologize for any inconvenience caused by the lack of variety and poor taste. We will review our breakfast offerings to ensure a more satisfying experience for our guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Ketut Iriana General Manager

Great staff

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

It was fine, the staff were really nice

Dear Reece B., Thank you for your feedback! We're glad to hear that you found our staff to be really nice. If you have any suggestions or if there's anything we can improve to make your next stay even better, please feel free to let us know. We hope to welcome you back again soon! Best regards, Ketut Iriana General Manager

Excellent stay at Nusa Dua

Customer review rating 4.5/5

Anuj S. Solo - Confirmed reviews ALL

Stayed for 7 days . Had an excellent stay at the hotel. Supermarkets and many restaurant nearby hotel .

Dear Anuj Yogendrapal S., Thank you for sharing your experience with us! We're delighted to hear that you had an excellent 7-day stay at our hotel in Nusa Dua. It's great to know that you found supermarkets and many restaurants nearby, making your stay even more convenient. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! Warm regards, Ketut Iriana General Manager

Nice stay

Customer review rating 4.0/5

D. Couples - Confirmed reviews ALL

the room is clean, the location also good. I like cycling around nusa dua area. Your bicycle is good quality.

Dear D. Deliana, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana General Manager

Happy and Compy

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

I stayed for 2 nights, everything was very nice room, breakfast, and the staff was very helpfully special for Aprina at Reception She is beautiful and kind.. I’ll be back soon✨

Dear Maya A., Thank you for choosing to stay at Mercure Bali Nusa Dua and for sharing your feedback with us. We are delighted to hear that you had a happy and comfortable stay with us. It's wonderful to know that you enjoyed our room, breakfast, and found our staff, especially Aprina at Reception, to be helpful and kind. Your kind words have been shared with Aprina and the rest of our team. We look forward to welcoming you back soon for another fantastic stay! Warm regards, Ketut Iriana General Manager

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Other web-users rate our hotel

  • 302 reviews 8.7/10 Location
  • 830 reviews 5.2/10 Room
  • 774 reviews 8.4/10 Service
  • 21 reviews 7.7/10 WiFi
  • 440 reviews 5.2/10 Cleanliness
  • 340 reviews 6.8/10 Breakfast
  • 324 reviews 3.8/10 Comfort
  • 225 reviews 5.5/10 Vibe

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