Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 1,425 reviews

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Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,425 reviews

TripAdvisor Rating  4.5/5  129 reviews

Doesn't meet service standards as expected. Though communication is a problem, the staff needs to be trained & motivated

TripAdvisor rating 3.0/5

Russelltraveller TripAdvisor review

Though the location is good. The service was far below the experience expected from a star hotel. The staff don't even respond when you wish them sometimes. The expectation is that they wish every guest though! The staff needs to be trained and motivated to serve guests properly. Doesn't meet the expectations. it's not value for money. The rooms are too small and highly-priced.

Well located modern international hotel.

Customer review rating 4.0/5

Ami L. Business - Confirmed reviews ALL

The wifi connection in the room was poor, it was mainly hard to work. I reported it, but obviously nothing could be done. Internet should be one of the priorities nowadays. My colleague had major problems with gluten free meals. It seemed that the staff really do not understand what it means at all; about danger of contamination etc. Suggest to organiza good trainings, as it is not just a request, but health issue. At earle check out 6.30 I requested a breakfast box. When leaving it occured that "the kitchen did not bring the box yet, could you have breakfast in ther restaurant?" No, I could not because the car was already waiting. Poor service at that moment.

Dear Ami Pekka L., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted the comment on the dietary requirement and will further proceed with training Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable.

Customer review rating 5.0/5

Adam Business - Confirmed reviews ALL

Good beds, pleasant room temperature, tasty food in the restaurant, good service.

Dear Adam John R., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best Location in Almaty

Customer review rating 5.0/5

Saule Families - Confirmed reviews ALL

I recently had the pleasure of staying at Novotel Hotel during my visit to the beautiful city of Almaty. From its unbeatable location to its historic significance, this hotel truly exceeded my expectations in every way. The hotel's location couldn't be better. Situated in the heart of the city, it offers easy access to the cable car and iconic landmarks such as the Palace of Independence. Being able to step out of the hotel and explore the city's treasures within minutes was a huge plus for me. One of the highlights of my stay was the variety of dining options available. From local delicacies to international cuisine, the restaurants around the hotel catered to every palate. Overall, my experience at Novotel Hotel was nothing short of exceptional. The combination of its prime location, and excellent dining options made it a memorable stay. I highly recommend this hotel to anyone visiting Almaty and looking for a truly unforgettable experience.

Dear Saule S., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not For Me But Maybe For Others

Customer review rating 3.0/5

David K. Business - Confirmed reviews ALL

Refrigerator not cold, electric outlet 110 not available, tiny TV screen, lack of English channels, cnn only showed sports racing. Small lounge. The boutique energy saving concept was not for me, especially if the saving concept does not imply lower cost savings to the consumers since the hotel price I paid was very high above.$150 per night.

Dear David Hyun K., Thank you for having taken the time to share your valuable feedback on different platform. We are committed globally to a better and more sustainable hospitality and as such, have taken different step to save energy, remove single use plastic or recycling and further actions will be implemented in near future. For the TV channels, BBC and Euronews are provided in English as news channels. We update and adapt our channel list as per our guest mix. For the electrical socket, it is according to local standard but we are always ready to provide any adapter upon request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 612 reviews 9.6/10 Location
  • 576 reviews 7/10 Room
  • 779 reviews 8.7/10 Service
  • 10 reviews 8.5/10 WiFi
  • 411 reviews 8.8/10 Breakfast
  • 239 reviews 8.2/10 Cleanliness
  • 209 reviews 4.7/10 Comfort
  • 193 reviews 8.1/10 Food

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