Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,942 reviews

Mercure Kota Kinabalu City Centre - Image 1
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Mercure Kota Kinabalu City Centre - Image 4

Description

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,942 reviews

TripAdvisor Rating  3.5/5  344 reviews

Good stay and well located

Customer review rating 5.0/5

Alex Y. Solo - Confirmed reviews ALL

Everything is seamless and well coordinated from check-in to check-out. Staff assistance is excellent from check-in/out counter to Compass Bar at level 25. Well located to all amenities, especially for my last minute shopping at the nearby local high end supermarket (Tong Hing), late night dinner at GRAZIE (real nice Italian squid ink seafood spaghetti and panna conta), and my super early breakfast (6am) and weekend market at Jalan Gaya before my return flight.

Great location near the port & friendly personnel

Customer review rating 4.0/5

Anna Couples - Confirmed reviews ALL

The hotel is very well located - just in front of the seaport, where we took the boat to the island the morning after our stay. The personnel is friendly; we especially liked the customer-centric approach of the guy at the bar on the 25th floor. The room is spacious, and the bed is comfortable.

3.8-star out 5 - review for Mercure KK Hotel

Customer review rating 2.0/5

Pinky F. B. Families - Confirmed reviews ALL

PROS 1.) Our 1-bedroom suite is superb, I just wished I booked early to have a sea-view room. 2.) The pool with an amazing sunset view is amazing 3.) The gym serves its purpose. CONS 1.) Not accommodating and not-friendly staff, especially the front-desk/reception and entrance door people. 2.) There are few choices for breakfast. We stayed 2 nights and the breakfast for 2 days is almost the same. 3.) NO HOTEL PARKING, we are charged an RM60 fee for the 2 days of parking at the public parking area. The reception officer did not explain that we needed to buy the coupon so that we could avail the RM0.50 cents per hour parking. I was very disappointed with this parking issue. 4.) The TV inside the room is obsolete, it is not a smart TV so it cannot connect to the wifi. The cable channels are old-age.

A good stay at the well located hotel

Customer review rating 4.5/5

Reginald I. Families - Confirmed reviews ALL

Enjoy staying at a hotel like MERCURE.

Power supply matter

Customer review rating 3.5/5

Hubert C. Friends - Confirmed reviews ALL

Electric trip occurred more than 30mins on 7-Apr. Even through understood from team members but wish hotel facilities team able to quick fix it. Even through, I went out for breakfast before recover but if there is any staff apology when check out will be better. Thanks

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Other web-users rate our hotel

  • 1,769 reviews 8.6/10 Location
  • 2,360 reviews 6.5/10 Room
  • 1,290 reviews 7.4/10 Service
  • 42 reviews 8.2/10 WiFi
  • 1,105 reviews 5.9/10 Comfort
  • 965 reviews 5.7/10 Cleanliness
  • 714 reviews 5.6/10 Breakfast
  • 38 reviews 9.7/10 Beach

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