Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.1/5 705 reviews

Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 2
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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 1,800 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  705 reviews

TripAdvisor Rating  4.0/5  196 reviews

felt like a second home in seoul for foreigners like us

Customer review rating 4.5/5

Cg Families - Confirmed reviews ALL

my family and I stayed in the hotel for a week. it was our first time to visit Korea and we were very excited so we planned a lot of activities going to different places. it was a HUGE BLESSING that the hotel was beside Yongsan station and therefore it was so easy for us to move around. after our activities it was such a delight to rest and sleep in your rooms. the bed, the lighting, the shower, even the TV that showed a lot of Korean shows and a couple of English ones, the aircon and the heater - they were very comforting for people who're exhausted from travelling. i especially loved the location and design of the sink in the room.

Dear Cerise Crudo G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Lily. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ted Sin Guest Experience Manager

Customer review rating 0.5/5

N. T. N. Families - Confirmed reviews ALL

In overall, I found the staff to be unhelpful in addressing guest inquiries, here are some bad experience from my side: 1) Upon arrival, there was no indication that complimentary gifts were available for Accor members (just a box left in the mini bar table until I specifically inquired if it's a gift? 2) When I called to provide feedback about the lack of instructions regarding toothbrush and toothpaste availability due to policy causing we did not prepare for that - the staff just say like Uh huh what's next :)) 2) Regarding the lunch discount policy for Accor members, I was initially informed of a 20% discount, but upon questioning, the staff simply mentioned with attitude that yes, it just changed policy and walked away. 3) The Premier Lounge on the 26th floor, intended for premier guests, was used during buffet lunch hours for a waiting place for lunch buffet. 4) I was surprised that there was long queue for breakfast earlier and there was a strict 20-minute time limit the food exchange floor :)))

Dear N. Thi N., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Sin Guest Experience Manager

Room for improvement

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Floor needed more cleaning, walls were visibly scratched throughout unit, body soap was low on arrival, shower was difficult to get in and out of.

Dear Alejandra P., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Sin Guest Experience Manager

Could be better.

Customer review rating 1.0/5

F. K. S. Families - Confirmed reviews ALL

Stayed there for 3 nights with the family over my birthday. Wife got 2 of her white long sleeves sleeping wear missing after wearing it the first night after housekeeping. No coffee/ tea after the 2nd night.

Dear Kok S. F., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Sin Guest Experience Manager

Comfortable stay

Customer review rating 5.0/5

U P. P. Couples - Confirmed reviews ALL

My stay at the Hotel Novotel Ambassador Seoul Yongsan, spanning from March 24th to 30th, was nothing short of delightful. One of the highlights of my experience was the breakfast, which offered a wide variety of choices, catering to all tastes and preferences. The effort to include diverse options is greatly appreciated and contributed to a great start to each day.The hotel staff, particularly at the concierge, were exceptional. Liz Kim went above and beyond to ensure our visit to Seoul was memorable. Her recommendation and assistance in booking a bar in Itaewon demonstrated her commitment to guest satisfaction. Liz didn’t just stop there; she also efficiently arranged a taxi for us, showcasing her dedication and attention to detail.Another commendable staff member was Lia Kim. Her assistance in booking a large taxi to Incheon Airport upon our checkout was invaluable. It's the seamless service and proactive assistance from staff members like Lia that make a stay hassle-free and enjoyable.The room cleanliness was impeccable, with daily maintenance ensuring a comfortable and hygienic environment throughout our stay. The meticulous attention to cleanliness was evident and contributed significantly to the overall pleasant experience.Overall, my stay at the Hotel Novotel Ambassador Seoul Yongsan was excellent. The combination of great dining options, outstanding service from the concierge team, and the pristine condition of the rooms made my visit thoroughly enjoyable. It's the attentive and personalized service from staff members like Liz and Lia Kim that sets this hotel apart, ensuring that each guest's needs are met with professionalism and warmth. I would highly recommend this hotel to anyone looking for a comfortable and accommodating place to stay in Seoul.

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