Mercure Hotel Koeln Belfortstrasse 4 stars

Customer review rating (ALL Rating) 4.2/5 629 reviews

Mercure Hotel Koeln Belfortstrasse - Image 1
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Description

Hotel extras

  • Longest indoor hotel pool in all of Cologne

  • Central location in the immediate vicinity of the Rhine

  • 9 apartments (40 to 45 m²) equipped with a kitchenette

  • Garage parking and parking spaces in front of the hotel

  • One child up to 12 years stays in the parents' room

Our accommodation(s)

Single Bed

Standard Room with single bed

  • One person
  • 16 / 172 sq ft
  • Bedding 1 x Single bed(s)

Hotel location

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9
50668 KOELN
Germany

GPS:50.95233, 6.96298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUIRINAL

You should definitely try the varied buffet lunch at the hotel. During the day and in the evening, the kitchen team is on hand to prepare delicious dishes from the à la carte or 3-course menu. The Quirinal restaurant is open from 12:00pm to 11:30pm.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  629 reviews

TripAdvisor Rating  3.5/5  605 reviews

Customer review rating 5.0/5

Ayse E. Business - Confirmed reviews ALL

An Aynur Akdin

Liebe Ayse, vielen Dank für Ihre positive Bewertung! Wir freuen uns zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Sie von unserem Service und unserem Hotel überzeugen konnten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Sylvia und Team

Average

TripAdvisor rating 2.0/5

rajarshipanigrahi Families - TripAdvisor review

Very cold and plastic staff . Except Maia everyone else were very poor in hospitality, they worked like machines no emotion no smile . Language in the restaurant was an Issue , they were finding it difficult to comprehend what we were asking for. Very average hotel at a good location, though rooms were pretty standard. I would look for better properties next time .

Excellent stay

TripAdvisor rating 5.0/5

buckeyemilton TripAdvisor review

Great for family, and good location. We had a perfect two night stay, on our way home to Denmark. Our kids were very tired, and they were short staffed when we checked in at night, and they didn’t have the staff to bring food to our room, but offered instantly to call our room when the food was ready and I went to take it up to our room. Very friendly staff, that will do all they can to help the guests! If we come back to Cologne, we will be happy to be back! 🙏

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very nice hotel. Service is a bit blunt and short.

Dear guest, thank you for choosing the Mercure Hotel Koeln Belfortstrasse for your stay and for your good review. We are pleased that you felt comfortable with us and that you enjoyed your stay. We apologize for any discourtesies or inaccuracies you may have experienced. We have taken note of your comments and will take them into consideration as we strive to improve our guest experience. We hope to welcome you back in the future. Best regards, Sylvia and team

Customer review rating 4.0/5

Hendriks Couples - Confirmed reviews ALL

It was excellent, but the lack of atmosphere/ambience gives it no 'umpf'. Nice and clean room, good beds and duvets, crappy pillows, big tv, nice coffeemachine. Cannot rate this properly, but help at desk was quick, functional and pleasent. Perfect location, 15min walk to Dom. Very very excellent breakfast!! So much choice and good food! Cannot rate this, did not go to the bar. Atmosphere was fine, not special, clean and quick help at the desk. Interior is clean and well looked after, but a bit outdated and a mix of styles and materials. It would benefit big time from a redesign/upgrade with a concept!

Dear Hendriks, thank you for sharing your feedback with us. We appreciate your kind words about your overall experience. We regret that you did not particularly like the atmosphere in our hotel and will take note of your feedback. We are particularly pleased about your great words about our breakfast buffet, it is nice that we were able to convince you of the selection and quality of the offered food. We hope to welcome you back soon. Best regards, Sylvia and team

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Other web-users rate our hotel

  • 618 reviews 9.1/10 Location
  • 833 reviews 6.6/10 Room
  • 675 reviews 8.3/10 Service
  • 40 reviews 3.8/10 WiFi
  • 640 reviews 8.9/10 Breakfast
  • 486 reviews 7.2/10 Comfort
  • 376 reviews 5.6/10 Cleanliness
  • 235 reviews 6.1/10 Food

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