Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,844 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,844 reviews

TripAdvisor Rating  4.0/5  491 reviews

Certificate of excellence 2023

Its a Pullman...

TripAdvisor rating 4.0/5

esraji Couples - TripAdvisor review

Stay for a night with wife on idul fitri day. For brand no need explain, located just walking distance to all famous shoping center in bukit bintang area. Checkin and check out time take a bit longer than usual. Room was clean and everything is functioning properly. Breakfast is great taste with a lot of choices.

Very satisfied staycation

Customer review rating 4.5/5

Adelynn Couples - Confirmed reviews ALL

Definitely made the right choice to book this hotel for my partner's birthday staycation. The team managed to pull off with deco and cake despite my last minute request. The service was also very good throughout my stay. Location is also very convenient. Would definitely come again next time

Dear Adelynn, Our amazing Pullman KLCC team works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We are delighted to have made your husband's birthday a memorable one at Pullman KLCC. We're glad you enjoyed our service from the heart, and we look forward to hosting you again at Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi.C Guest Experience

Cigarette smell

Customer review rating 3.5/5

Steve F. Solo - Confirmed reviews ALL

There was a stench of cigarette the moment I walked into the apartment. I thought this was just the person who may have been there before I arrived, but as it turns out, that was not the case. The bathroom is next to the main bedroom. The smell was coming through the pipes into the bathroom and then wafting through the unit. I had no choice but to keep the bathroom door closed but of course, eventually I had to shower and the smell was disgusting. I did not report this until I checked out as I had just had surgery and was not moving around much

Dear Steven F., Thank you for your review but it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition for your future visits. Please accept our sincerest apology for your room experience during your previous stay. We will pass your kind words of praise to Ms Summi from the welcomer team. We would love another opportunity to earn your recommendation in the future at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Rude staff

Customer review rating 1.5/5

Stephen Families - Confirmed reviews ALL

Arrogant and rude staff

Dear Stephen, Thank you for your review of your recent stay here at Pullman KLCC. We are disheartened to learn of your experience, and we will ensure this is all duly noted to our Front Office Manager. Please accept our sincerest apology for your experience during your previous stay with us. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Guest Experience

Good service

Customer review rating 4.5/5

Narae K. Friends - Confirmed reviews ALL

Very satisfied with service in lounge! All staff in lounge is attentive and friendly.

Dear Narae K., Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback about the Club Lounge team! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city! Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 3,507 reviews 9.6/10 Location
  • 4,343 reviews 7/10 Room
  • 4,141 reviews 7.8/10 Service
  • 120 reviews 3.9/10 WiFi
  • 1,944 reviews 7.8/10 Breakfast
  • 1,740 reviews 6.7/10 Cleanliness

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