Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,894 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

22 

meeting rooms

From 1 to 1,368 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,894 reviews

TripAdvisor Rating  4.5/5  5,098 reviews

Rushed out of the hotel room

TripAdvisor rating 2.0/5

Nathan K TripAdvisor review

We enjoyed our stay at the Fairmont hotel for my wife's birthday but experienced glitches at every point. Service was professional and kind with cake and snacks for her birthday but the front desk forgot to put our 4 pm check out time on the reservation so we got 2 door knocks and a phone call (at 12 p.m., 2:30 p.m., and 3:30 p.m.) asking us to leave. The front desk was very apologetic at check out, owned up to their mistake, and said they would make it up to us but we have not heard back (>1 week). Tonga room was an excellent experience for the food, music, and vibes even though the food was mediocre and overpriced. Breakfast at Laurel Court was delicious but they forgot our juice order and we had to get it at the end in paper cups. The concierge hyped up the gym but forgot to tell us that there was a fee for hotel guests to use it. Still, a good experience but with a lot of hiccups.

Good hotel

TripAdvisor rating 4.0/5

katy6706 Families - TripAdvisor review

Good location . Very good size room . But dated We didn’t like the carpet , very old and could do with cleaning. The check in and check out was very quick and efficient. Staff all very friendly and helpful. We generally enjoyed our stay specially because the room size was perfect for 3 of us .

Great hospitality. Hotel has a Black mold problem.

Customer review rating 2.0/5

Brealand T. Families - Confirmed reviews ALL

Had an issue with mold in our hotel room. Had to move rooms, the management did great. But not what I would ever expect to find at a Fairmont hotel.

Dear Brealand T., We appreciate your kind words regarding our hospitality. We sincerely apologize for the inconvenience caused by the mold issue in your room. We are glad our management could assist you promptly. Rest assured; we have strict cleanliness protocols in place. Thank you for bringing this to our attention. Kind Regards, Fairmont San Francisco.

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The hotel was comfortable and staff was friendly. There were a few things that caused me to lower my overall experience score: 1) the water pressure in the shower is incredibly low 2) the blinds in my room were jammed and I was unable to see the view or get natural sunlight in the room 3) the rooms are a bit dated and could use a refresh

Greetings, Thank you for sharing your feedback. We are delighted to hear that you found our hotel comfortable and our staff friendly. We apologize for the inconvenience you faced with the water pressure in the shower and the issue with the blinds in your room. Your comments about the room's condition will be shared with the relevant team for further improvement. We hope to welcome you back for an enhanced experience. Warm regards, Fairmont San Francisco

Not again

Customer review rating 2.0/5

Randy Business - Confirmed reviews ALL

I paid $500 for one night and was not going to pay another $20 to use the gym, it's the principle, I have never had to pay to use a gym at a hotel. You should not advertise a nice gym unless its included with your stay or have a **note that is going to cost you extra. Only one barista for coffee in the morning @ 6:30am. There's only one person making lattes and ringing people up creating a nice long wait.....no coffee in the room either....huge miss, poor experience. I am sure with all the additional sales you would get through it would have paid for the other person or put a good dent in their wages but create a better experience for your customers....just a thought.

Dear Randy, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the gym access fee, we understand your concern, and we will review our communication to ensure transparency for all guests. We appreciate your valuable input about the morning coffee service, and we will address this issue with our team to improve the overall guest experience. Your comments are essential to us as we strive to enhance our services continuously. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Warm regards, Fairmont San Francisco

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Other web-users rate our hotel

  • 789 reviews 8.7/10 Location
  • 2,022 reviews 7.1/10 Room
  • 1,874 reviews 7.6/10 Service
  • 106 reviews 6/10 WiFi
  • 778 reviews 7.7/10 Vibe
  • 741 reviews 7.3/10 Amenities
  • 487 reviews 5/10 Cleanliness
  • 441 reviews 3.7/10 Value

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