Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.3/5 1,210 reviews

Swissôtel Amsterdam - Image 1
Swissôtel Amsterdam - Image 2
Swissôtel Amsterdam - Image 3
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Damrak 96, 1012 LP AMSTERDAM, Netherlands

Description

Hotel extras

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

Our accommodation(s)

Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Telephone
Fax +31 20 522 3225

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 10 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,210 reviews

TripAdvisor Rating  4.5/5  1,673 reviews

Certificate of excellence 2023

Ripoff

TripAdvisor rating 1.0/5

Ravenclaw27 Couples - TripAdvisor review

Stayed one night before our tour began. At $550 for just one night, Was overcharged--twice their customary rate. And it didn't even include breakfast!! To make matters worse, housekeeping never showed up and cleaned our room the first day. The hotel insisted that I had put out a sign saying I didn't want the room cleaned, which is absolutely NOT true. I've noticed from reading other reviews for this hotel on Tripadvisor that we are not the only guests that the hotel has pulled this with. Also noticed that the curtains in our room were stained. Would never recommend this hotel

Not recommended at all

TripAdvisor rating 1.0/5

Daniel G TripAdvisor review

Location is nice, in the centre of the city. But very poor service, rooms are due of maintenance and staff are not friendly at all. Didn’t recognise my Accor Diamond status even thought I’ve talked to the Manager Mr Andrea but noting change. There are many options around an a much better price.

Dear Mr Daniel G, Thank you for taking the time to share your review. We are delighted to hear that you appreciated our central location in the vibrant heart of Amsterdam. However, it concerns us that you felt the service did not live up to the high standards we strive to uphold. While we constantly aim to maintain our facilities to the best possible standard, we regret any impression that our rooms require maintenance. We also take great pride in our staff's professionalism and are disheartened to learn that you found their demeanor to be less than friendly. Concerning your loyalty status with Accor, we genuinely value our loyal guests and apologize for any oversight in acknowledging your Diamond status. Please be assured that we are committed to providing personalized service and an exceptional guest experience. We would be grateful for the opportunity to regain your trust. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Wencke Bolsius, General Manager

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Most things were fine. However, you need a much more robust online network. My phone didn’t have internet when I was there because the network was not secure.

Dear Mrs. M., Thank you for taking the time to review your stay. We are glad that you found many aspects of your stay to be satisfactory. However, we regret to hear that the internet access did not meet your expectations and we will look into this matter attentively. We also understand that the ambiance of the lobby is crucial in creating a welcoming environment for our guests. We apologize if the atmosphere did not provide the tranquility you expected. Please rest assured that we strive to maintain a balance between a lively space and a serene sanctuary for our guests to enjoy. We hope to welcome you back. Kind regards, Wencke Bolsius, General Manager

Location is the only good point

Customer review rating 2.5/5

Laura A. Families - Confirmed reviews ALL

I have booked 2 suites for me and my family. On the day of arrival only 1 room was ready by 3 pm the room was located on the 5th floor so I waited with my family. The room was newly renovated. After almost 1 hour my room was ready with my disappointment the room was not on the same floor but the first floor, completely different obviously not renovated no plugs on the bedside tables and no mirror in the room. Old couch and not clean I had to call to have the floor cleaned. I have highlighted at the front desk that it’s not client friendly to select 2 different rooms for the same group of guest as the comparison is obvious and that I would have liked to be on the 5th floor as my family. The lady at the front desk has not managed my complaint she just said to try to ask again tomorrow. Again the hotel is in a great location but the experience was not at the level

Dear Ms. A., Thank you for taking the time to provide us with your feedback. We are delighted to hear that you appreciate our location in the vibrant heart of Amsterdam, which is indeed one of our most praised features. Furthermore, it's reassuring to know that our loyalty program meets your expectations. However, we regret to hear that certain aspects of your stay did not align with the high standards we strive to uphold. We take great pride in the elegance and cleanliness of our accommodation, and it disappoints us that this was not reflected in your experience. Please be assured that we continuously focus on maintaining our rooms, and while some have been recently renovated, we are actively working to ensure all our accommodations meet our guests' expectations. We are also committed to providing tranquil environments for our guests, and we regret if the noise levels did not contribute to a restful stay. Regarding the service you received, we pride ourselves on our staff's attentiveness and are disheartened if we appeared to fall short in addressing your concerns with the care and promptness you deserved. We truly value your patronage and hope that we will have the opportunity to restore your confidence in our hotel. Rest assured, we are dedicated to creating enjoyable and comfortable experiences for all our guests. We look forward to the pleasure of seeing you again. Best regards, Wencke Bolsius, General Manager

Location is nice,but some rooms need to take steps and to haul your luggage is an issue, especially if you check in late in the night

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Had room 241 and was rather difficult to haul the luggage. There was a lady at front desk and bell service to bring the luggage. That area is very inconvenient for elderly people to access.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you enjoyed the central location of our hotel. We regret to hear of the challenges you faced with luggage transportation within our hotel, particularly in accessing room 241. While we strive to maintain a seamless experience for all guests, we understand that in this instance, the convenience was not as expected. Please accept our sincere apologies for this. We do offer bell services to assist with luggage when possible and are continuously exploring ways to enhance accessibility for all our guests. Your feedback is invaluable to us in this endeavor. Rest assured, we remain committed to providing service that meets the high standards of Swissotel Amsterdam, which includes personalized service and attention to detail. We hope that the overall positive aspects of your stay will encourage a return visit. Best wishes, Wencke Bolsius, General Manager

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Other web-users rate our hotel

  • 1,347 reviews 9.7/10 Location
  • 1,336 reviews 6.7/10 Room
  • 1,306 reviews 8.6/10 Service
  • 17 reviews 8.7/10 WiFi
  • 500 reviews 6.7/10 Cleanliness
  • 456 reviews 6.8/10 Breakfast
  • 178 reviews 4.5/10 Amenities
  • 29 reviews 5.7/10 Bar

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