Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,487 reviews

Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,487 reviews

TripAdvisor Rating  3.5/5  1,374 reviews

Very convenient

Customer review rating 4.5/5

Jocelyn A. Couples - Confirmed reviews ALL

Very good experience

Good location. Average room service

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Towel, shower gel and others not refilled and toilet not cleaned sometimes after room service. Need to call up to refill. Didn't have welcome drink as Accor priority member.

Just location only

TripAdvisor rating 1.0/5

SANJEEV D Families - TripAdvisor review

I will not suggest anyone with a veggie family & healthy choice of brekfast persons to stay here. The staff especially the receptionists are already not as per requirement also they do not have a smiling attitude. Talking to them looks as if u had done a crime & asking for a sorry. Breakfast is a good English one but if u r health conscious then u will be disappointed Then again if u r veggie then bread & butter is the only good option. Hospitality is worse. The only good thing is the location. U can find everything nearby

Dear SANJEEV D, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, the service of our guests is of utmost importance to my Team and I hence I am disappointed to receive such comments. I am sorry to hear that your interaction with the Reception Team member was not a more positive one and did not instill confidence that the Hotel provides the nigh levels of service that one expects at Novotel, please accept my apologies. I have shared your feedback regarding breakfast with the Executive Chef as we are always striving to improve our products and services to deliver a balanced breakfast offering which caters for a wide range of guest preferences. To that end there are a number of Vegetarian options including freshly made omelets from the omelet chef and we also offer gluten free items accompanied by a range of milks for those guests who do not consume regular cows milk. For any further requirements or food intolerances the Breakfast Team are always happy to help ensure that our guests have the best start to their day. In addition the Hotel offers a number of A La Carter vegetarian breakfast options in BLVD Cafe & Bar on the ground floor. On a positive note i was pleased to read that you enjoyed the central location of the Hotel in the heart of Surfers Paradise with all of the attractions and services at your finger tips. Once again, SANJEEV D I am sorry that your experience with us was not a more pleasant one for you and your Family's and I do hope that you change your mind and provide my Team and I with the opportunity to welcome you back again in the future to create some better memories for you all and restore your faith in the service that we offer our guests, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Fantastic establishment

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We hadan amazing relaxing time in this beautiful establishment we will definitely be back

Hi Mechelle, Thank you for your continued loyalty in choosing Novotel for your recent Gold Coast visit. We love having our members stay with us and looking after them. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Again, thank you for taking the time to share your experience. We hope to welcome you back again soon. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very good

Hi Russell, Thank you for your continued loyalty in choosing Novotel for your recent Gold Coast visit. We love having our members stay with us and looking after them. Again, thank you for taking the time to share your experience. We hope to welcome you back again soon. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,826 reviews 9.2/10 Location
  • 4,014 reviews 6.3/10 Room
  • 2,969 reviews 7.8/10 Service
  • 139 reviews 3.9/10 WiFi
  • 1,616 reviews 5.3/10 Comfort
  • 1,463 reviews 4.8/10 Cleanliness
  • 1,201 reviews 4.5/10 Amenities
  • 983 reviews 7.4/10 Breakfast

Powered by Trustyou

Our other establishments nearby