Novotel Medellín El Tesoro (Ex Atton)

Customer review rating (ALL Rating) 4.6/5 2,861 reviews

Novotel Medellín El Tesoro (Ex Atton) - Image 1
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Novotel Medellín El Tesoro (Ex Atton) - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,861 reviews

TripAdvisor Rating  4.5/5  842 reviews

Excellent location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was a very pleasant stay - the hotel is very conveniently located as part of the Tesoro Mall, which makes it ideal for shopping, dining and even medical appointments. A few areas that could use improvement: - smart TV (currently not available) - pillow top mattress (a bit too firm and almost uncomfortable) - magnifying mirror in the bathroom for the older ones among us that need to take off their glasses to put on their make-up Other than that - excellent!

Dear Daphne, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also take into account all of your suggestions to improve our quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

Amazing stay

Customer review rating 5.0/5

Ralph C. Friends - Confirmed reviews ALL

Customer service was great, house keeping was wonderful, room service was delicious and the bed was comfortable.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

The water at the bathroom and the sink not enough

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Was so bad, it's a expensive hotel and the service really bad

Dear Jahaira, Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our general manager already knows about your comments, and we are checking what happened to the water service during your stay. We apologize again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Suaza VIP Concierge

Exceptional

Customer review rating 5.0/5

Jr Couples - Confirmed reviews ALL

We were impressed with how polite all of the staff was, the building is beautiful and food is good as well! Would definitely recommend 👍

Dear Junior, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

Good stay

Customer review rating 3.5/5

Patricia S. Business - Confirmed reviews ALL

A lot of noise during the night

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

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Other web-users rate our hotel

  • 865 reviews 9.5/10 Location
  • 915 reviews 7.9/10 Room
  • 1,415 reviews 8.3/10 Service
  • 16 reviews 6.8/10 WiFi
  • 420 reviews 7/10 Breakfast
  • 379 reviews 7.9/10 Cleanliness
  • 284 reviews 7.5/10 Comfort
  • 199 reviews 8.5/10 Vibe

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