Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,377 reviews

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Description

ALLSAFE approved hotel

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

16 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,377 reviews

TripAdvisor Rating  4.5/5  4,463 reviews

Certificate of excellence 2023

Excellent hotel

TripAdvisor rating 4.0/5

jalenbarbosa Friends getaway - TripAdvisor review

No comments. Almost everything was perfect. Restaurant with breakfast. Room silently. Welcome room. Free drink at the entrance. The only negative point is the high value of the parking wallet, 55 dollars.

Bonjour Jalen Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our lobby hasn't be touched in 20 plus years. We felt that in order to remain a place that you all enjoy, a change was necessary. We are excited about the renovation project and hope that you will consider a return visit this Spring once renovations are completed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Complete Nightmare

TripAdvisor rating 1.0/5

NorthStar43397705910 TripAdvisor review

Birthday trip ruined by a hotel that I had stayed at over a dozen times, even in other cities. Never again. I was not informed of a large renovation project that has closed the lobby and the front entrance. I'm staying at a 4 star hotel, I was excited for room service. Nope, no one answers phone. I don't even know how I'm going to get out of the hotel, there's no way out except a weird side door. How do I get out of there and get an uber with all my bags? My phone is broken, my TV is broken, my tub is broken, there's no fridge except a mini fridge that no one has refilled. My room was cleaned once, otherwise by me. I have had a better experience at a Holiday Inn.

Bonjour NorthStar Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our property in order to prevent any future occurrence. As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Worst Return Experience

TripAdvisor rating 2.0/5

ManKhoi_Nguyen Business - TripAdvisor review

I had previously stayed at Sofitel Philadelphia around 6 years back. As I could recall, it was a great experience then, and the location was just perfect, hence the return booking this time. I even went to book for the Suite option for even better trip this time. However, much more was to be expected. The hotel is under rennovation, which had been communicated via email prior to the arrival, so I did not mind going to the second floor for check-in. It was annoying to have the front door not working properly at the hotel entrance though — the door could not open automatically some mornings, and the staff (when noticed), had to manually pushed the door for the guests to come out. The furniture at the “make-shift” reception room was old and tired - I would recommend a change, especially for such a first impression. On my first day, when I entered the first given room, I had to run back down to reception asking for a different room — it was raked with marijuana smoke! As a healthcare professional, thay was unimaginable! I was quickly switched to a room, but also to note I was not provided any information on hotel amenities by the check-in staff at all. I found the person behind the texting answering service (Mera) to be more helpful. On my second day, after returning from a long work day, I came to find my room not having been serviced. No trash taken out, no sheets changed, no refill of water. I had not placed a “Do Not Disturbed” sign, so I did not know why the room was not serviced. Unfortunately, it was after hours so I was only able to receive sheets and towels to change. Overall, I found this visit very disappointing. I hope with the remodel being done, the staff will be more attentive and deliver great service.

Bonjour ManKhoi, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our property_ in order to prevent any future occurrence. As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Welcoming place to stay

Customer review rating 5.0/5

Bernard Couples - Confirmed reviews ALL

Although the hotel is in the process of upgrade, the experience and quality was first rate. From the bag drop off to to checkout this place never let us down. Would stay here again ! great location as well

Bonjour Bernard D., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Very well located

Customer review rating 4.5/5

Maria Solo - Confirmed reviews ALL

Very well located. Big room and bathroom, clean, and with amenities and complimentary water. Even being under construction, there was no noise. Very nice employees, always trying to help.

Bonjour Marla , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

  • 812 reviews 9.4/10 Location
  • 1,632 reviews 7.6/10 Room
  • 1,734 reviews 8.4/10 Service
  • 25 reviews 5.2/10 WiFi
  • 575 reviews 6.3/10 Cleanliness
  • 400 reviews 6.3/10 Vibe
  • 335 reviews 4.7/10 Amenities
  • 219 reviews 7.5/10 Breakfast

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