Mercure Sao Paulo Vila Olimpia 4 stars

Customer review rating (ALL Rating) 4.3/5 2,271 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym.

  • Multiple event rooms for your corporate meetings

  • No charge for children aged 18 and under accompanied by their parents

  • 11-minute drive to Sao Paulo Congonhas Airport

  • 17-minute drive to Imigrantes Highway

Our accommodation(s)

Hotel location

Mercure Sao Paulo Vila Olimpia

Rua Santa Justina, 210, Vila Olimpia, SAO PAULO - SP
04545041 SAO PAULO
Brazil

GPS:-23.59466, -46.67497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LA FORCHETTA

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,271 reviews

TripAdvisor Rating  4.0/5  1,187 reviews

Nothing special

Customer review rating 3.5/5

Mariana A. Business - Confirmed reviews ALL

I went on a long stay of one week, I didn't feel special attention of any kind. Details as small as the fact that they did not replace the tea in the room on any day. The cleanliness of the bathroom had opportunities for improvement upon my arrival. The staff in general was not friendly as Brazilians usually are. I only highlight Christian from the Front Office who was empathetic upon my arrival. On the last day I asked if they could coordinate a taxi to the airport and they never responded. The elevator made a noise and moved very strangely. I wouldn't stay again.

Dear Mariana A., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Vila Olimpia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francine Ruiz Sub Management Mercure SP Vila Olimpia

Nice place.

Customer review rating 3.5/5

Marcio F. B. Business - Confirmed reviews ALL

As expected with a small issue with the keys.

Prezado Sr. Marcio, Agradecemos os seus comentários no seguimento da sua estada no Mercure Sao Paulo Vila Olimpia. É sempre importante recebermos as observações de nossos hóspedes. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Well located

Customer review rating 3.5/5

Stefano C. S. Business - Confirmed reviews ALL

I’m a frequent guest of this hotel and so far it’s been great except this last stay. My bedroom was very noisy and it’s looked like the walls were very thin. Noise coming from other room bathroom (shower, sink and toilet).

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Vila Olimpia. It is always important receive a feedback from our guests. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have you with us on your next visit to São Paulo. Sincerely, Frederico Ferreira General Manager Mercure SP Vila Olimpia

Bad Experience

Customer review rating 2.0/5

Paulo Business - Confirmed reviews ALL

This is my second time in this hotel and my experience was very bad. They try to charge me for consumption I never did. When I started my first day there, I need to wait because other man stayed in the room. Very unprofessional.

Great place

Customer review rating 5.0/5

Patricia Solo - Confirmed reviews ALL

Very well located, great structure, tasty food, friendly staff and complete service. Would definitely stay there again

Prezada Sra. Patricia, Agradecemos os seus comentários no seguimento da sua estada no Mercure Sao Paulo Vila Olimpia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

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Other web-users rate our hotel

  • 386 reviews 9.3/10 Location
  • 879 reviews 7/10 Room
  • 865 reviews 7.4/10 Service
  • 28 reviews 4.9/10 WiFi
  • 438 reviews 7.6/10 Breakfast
  • 386 reviews 6.8/10 Cleanliness
  • 201 reviews 7.8/10 Food
  • 151 reviews 4.3/10 Value

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