Grand Mercure Puka Park Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,088 reviews

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Description

Hotel extras

  • Complimentary internet

  • Enjoy the award winning Miha restaurant

  • Recreation centre with a pool, spa, sauna and gym

  • Central location between all of the Coromandel Peninsulas top activities

  • Meetings in Grand Style, Puka Park Resort provides the perfect setting for a conference

Our accommodation(s)

Hotel location

Grand Mercure Puka Park Resort

42 Mount Avenue
3546 PAUANUI BEACH
New Zealand

GPS:-37.030728, 175.867531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MIHA RESTAURANT AND BAR

Miha Restaurant is renowned for delectable cuisine and intimate ambience, enjoyed inside or outside on the deck. Miha offers a la carte dining for breakfast, lunch and dinner, with a large wine list and attentive staff.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,088 reviews

TripAdvisor Rating  4.0/5  1,133 reviews

Certificate of excellence 2023

Not Mercure Standard

Customer review rating 3.0/5

Rich G. Couples - Confirmed reviews ALL

All small issues but all disappointing...b TV not working in room (free drink offered) Shower hose leaking Key forgotten by staff Bicycle gears not work, helmets in disrepair and straps missing Message left on reception voicemail not replied DVDs missing and in a mess Chocolate powder missing from coffee machine Leaky toilet next to restaurant Sauna needs maintenance metal nails exposed Despite all of this staff were very friendly.

Dear Richard G., Thank you for taking the time to tell us about your experience at the Grand Mercure Puka Park Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Rajat Sharma General Manager

Significantly overpriced and no longer "Grand"

Customer review rating 1.5/5

Mark W. Couples - Confirmed reviews ALL

We returned to Puka Park after 30 years and were extremely unhappy with what we found. Spending nearly $400 per night we were greeted by a sad vision of her past and the short cuts adopted by Accor showed in many areas.

Dear Mark W., Thank you for taking the time to tell us about your experience at the Grand Mercure Puka Park Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem with TV was an exception to our normal day today as with the weather changes we were hit by storms and trees down which effected the tv service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For your next stay and for making sure we look after you the best way possible, please connect with me and i would like to assist you for making the booking and providing you the best rate and would like to offer dinner for two including wine on us for the one night. Just as an apologies from our end. Sincerely, Rajat Sharma General Manager

Lovely , relaxing stay

Customer review rating 4.0/5

Yasmin Families - Confirmed reviews ALL

We had a great time , staff were friendly, rooms were lovely and private

excellent

Customer review rating 5.0/5

Guhan D. Families - Confirmed reviews ALL

had a good relaxed holiday

Fantastic accommodation

Customer review rating 4.5/5

Rae Couples - Confirmed reviews ALL

We loved our stay and appreciated the treat we received for choosing to stay there for our Anniversary.

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Other web-users rate our hotel

  • 182 reviews 8.8/10 Location
  • 394 reviews 8.2/10 Room
  • 460 reviews 8.9/10 Service
  • 5 reviews 7.1/10 WiFi
  • 322 reviews 6.6/10 Food
  • 85 reviews 5.8/10 Cleanliness
  • 81 reviews 4.2/10 Breakfast
  • 69 reviews 9.3/10 Pool

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