Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.3/5 651 reviews

Hotel Mercure Caen Côte de Nacre - Image 1
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Description

Hotel extras

  • Private, enclosed, free car park

  • TV with Chromecast

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BABYLONE

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  651 reviews

TripAdvisor Rating  4.0/5  481 reviews

Nice place to stay before the early morning ferry from Caen.

Customer review rating 4.5/5

Peter P. Solo - Confirmed reviews ALL

Comfortable. The hotel was almost empty on a Saturday night so I got upgraded to a nice suite. The staff were excellent. Like many Mercure hotels in France, the restaurant was closed over the weekend, but there are restaurants and fast food outlets nearby. Breakfast was adequate. I would stay here again.

Dear Sir p., Thank you for your very positive feedback. It was a pleasure to offer you an upgraded room, to enjoy the comfort of our Privileges room with bathrobe, Nesresso coffee machine and minibar free. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion, Front office manager

An Excellent Stay

Customer review rating 5.0/5

Rupert C. Couples - Confirmed reviews ALL

The hotel is easy to locate and the parking is great. Inside, the hotel is extremely clean and comfortable. The room was in great condition, as was the bathroom, and the air-conditioning functioned very well. The beds were comfortable and there was plenty of space in the room. The bar and dining areas were very functional and we enjoyed a great evening meal and good breakfast there.

Dear RUPERT C., We very much appreciate your comments regarding your stay and our staff. We won't miss to share it with all our team, as your compliments are their motivation and best reward. We hope to see you soon, Marion, front office manager

Waste of time

TripAdvisor rating 1.0/5

savassarioglu TripAdvisor review

If you're not an EU citizen or if there are non-EU citizens in your group, I highly recommend you to avoid this hotel because you will be asked to fill lengthy forms, which is not the case in other hotels.

Dear SAVASSARIOGLU, Thank you for your comment. We are sorry for your disappointment with our check-in procedures. But this is indeed a formality, normally obligatory, and we are not responsible for the negligence of our hotelier colleagues. Sincerely, Marion, front office manager

Horrid dont pay for premium room.

Customer review rating 0.5/5

Sally H. Couples - Confirmed reviews ALL

If this was a premium why did the air conditioner cover keep falling off also the pockmarks on headboard where hidden by standing the pillows up, the curtain had fallen also the shower in the bathroom was dirty and did not work properly. On the plus side the free drinks were good.

Dear SALLY H., Thank you for taking the time to tell us about your experience in our hotel. We are sorry that you did not enjoyed your stay as expected in one of our privilege room.We hope that, despite the disagrement meeting, we will have the pleasure to welcome you again in our hotel. Sincerely, Marion, front office manager

Nice little find

Customer review rating 4.5/5

Alain P. Couples - Confirmed reviews ALL

All staff was very courteous and helpful. Room was spacious and well appointed. Asked for extra towels and they were in the room.

Cher Monsieur P., Merci beaucoup pour votre excellent retour. Nos équipes tiennent à coeur de faire le maximum pour vous offrir un service de qualité pour un séjour inoubliable. A bientôt, Marion, cheffe de réception

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Other web-users rate our hotel

  • 111 reviews 8.4/10 Location
  • 311 reviews 6.5/10 Room
  • 312 reviews 8.7/10 Service
  • 6 reviews 3.3/10 WiFi
  • 152 reviews 8.8/10 Breakfast
  • 98 reviews 6.5/10 Cleanliness
  • 58 reviews 5.1/10 Amenities

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