ibis Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.6/5 952 reviews

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Description

Hotel extras

  • Few minutes walk from Mall of the Emirates & Metro Station

  • Complimentary WiFi

  • Private Indoor Car Park

  • Located in the heart of Al Barsha's business and leisure district

  • Free shuttle service to Kite Beach

Our accommodation(s)

Hotel location

ibis Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box
283825 DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMICI ITALIAN RESTAURANT

Amici Italian Restaurant, where friends meet. Guests can savor authentic Italian cuisine as Amici showcases a bistronomic journey in a casual venue.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 55 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  952 reviews

TripAdvisor Rating  4.5/5  2,573 reviews

Certificate of excellence 2023

Disappointed

TripAdvisor rating 2.0/5

Chris T TripAdvisor review

Disappointed! We were group of friends staying in the property and Nishadi in the front staff was rude and unhelpful! She was not even interested to listen and offer us an alternative solution to accommodate our concerns! The kind of attitude shown to us made us feel unwelcome! We stayed a night before at Ibis Al Rigga and our stay was pleasant!

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Unpleasant Service from Nishadhi

TripAdvisor rating 1.0/5

John C TripAdvisor review

Our stay started to go downhill when we were checking-in and attended by the staff, Nishadhi who is very unhelpful and sarcastic with her responses. We shook it off as we have great plans ahead. However, for the following days that we were there, Nishadhi remains to be in rudely manner and very unaccommodating. Been staying at IBIS in different locations. IBIS MOE is not really recommended.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Well located, very good stay

Customer review rating 5.0/5

Thel Families - Confirmed reviews ALL

Loved staying at the IBIS Mall Avenue. Maryam was absolutely the kindest and amazing !!

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Nice

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We chose this hotel for its proximity to the mall. What a nice surprise to be welcomed by all these kind people. Jefferson nishadi and several others. You made our stay memorable THANKS.

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

George Couples - Confirmed reviews ALL

Well clean and tidy rooms, staff are very helpful well located mr zeeshan was friendly staff

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

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Other web-users rate our hotel

  • 1,393 reviews 9.8/10 Location
  • 1,721 reviews 7.1/10 Room
  • 4,473 reviews 9.5/10 Service
  • 44 reviews 5.9/10 WiFi
  • 865 reviews 8.2/10 Cleanliness
  • 404 reviews 9.3/10 Food
  • 385 reviews 8.7/10 Breakfast
  • 333 reviews 8.6/10 Vibe

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