Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,829 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,829 reviews

TripAdvisor Rating  4.0/5  1,244 reviews

Great Location

Customer review rating 2.0/5

Paul B. Couples - Confirmed reviews ALL

Great location with friendly staff. However the hotel is in need of a refurbishment

Dear Vivian & Paul, Thank you for taking the time to tell us about your experience at the Mercure Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I am a little confused by your feedback, our carpet in rooms has just been replaced and our external building has just been repainted this year. We are going through this refurbishment at the moment. I have asked the team to check your room for a recent stain is all I can think has happened to the new carpet. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens

Great Location

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

I often stay here due to it being very central to everything in Pokolbin. The staff are friendly and and rooms although dated are comfortable. The breakfast and dinner are not up to the standards you would expect from accor hotels.

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback about the hotel, but would love to hear more about your experience with our food and beverage team? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with some more insight into our food and beverage offering to improve our product and delivery. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens

Kind & Friendly Staff. Great Customer Service and location. Rooms are clean.

Customer review rating 5.0/5

Jessica D. Families - Confirmed reviews ALL

Kind & Friendly Staff great you when you first arrive. Great Customer Service and can any questions we had. Conveniently located next to the Hunter Valley Gardens. Rooms are clean. Swimming Pool is open and fun. Bathtub for 2 is very comfortable for my husband and I to fit. Very happy will definitely be coming back!! Elements restaurant was also a stand out, with great food and little stuffed dinosaurs for the kids. So friendly and kind. I couldn't have asked for a better stay.

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens

Good stay

Customer review rating 4.0/5

Faiz A. Families - Confirmed reviews ALL

Nice hotel, great staff, perfect location, not much choices for dinner.

Dear Faiz, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some things to work on for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens

Great location

Customer review rating 4.5/5

Brett S. Business - Confirmed reviews ALL

Friendly staff

Dear Brett, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens

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Other web-users rate our hotel

  • 655 reviews 9.8/10 Location
  • 1,357 reviews 6.2/10 Room
  • 993 reviews 7.7/10 Service
  • 41 reviews 1.9/10 WiFi
  • 545 reviews 3.9/10 Cleanliness
  • 485 reviews 7.9/10 Comfort
  • 264 reviews 7.6/10 Breakfast

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