Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,168 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,168 reviews

TripAdvisor Rating  4.5/5  7,619 reviews

Certificate of excellence 2023

Great support with refund request

TripAdvisor rating 4.0/5

kine221 TripAdvisor review

I have stayed here four times and have no complaints. This review is to highlight the support I got from Islam at check-in. I ran into an issue where I had to change my dates and the booking on Expedia did not allow for changes. After a lot of back and forth with their support team I gave up and made another reservation. During check-in, I was assisted by Islam who once he noticed there were two reservations under my name went above and beyond to get me a refund on the now obsolete booking. I am extremely grateful for his help and patience. Thank you

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I stayed with you all for 3 days during the large rain event. Excellent service by the staff. Excellent breakfast buffet Nice gym,

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Good location

Customer review rating 3.5/5

Ghassan N. Families - Confirmed reviews ALL

The room service took time to deliver our dinner. the shower door was broken, and we couldn't open the door, I would appreciate if Maintenace was there before we entered the room. Our room number was 1414

Dear Valued Guest, Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We regret to know that few aspects of your stay were not as smooth as we wished it to be. As you might be aware, UAE was met with a natural calamity which affected our regular operations as well. We seek your understanding and rest assured we are working on eliminating any challenges that have arisen. We look forward to welcoming you back for more pleasant experience in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Lovely hotel and housekeeping service

TripAdvisor rating 5.0/5

Roy M TripAdvisor review

We enjoyed our stay at Sofitel again. This time special thanks to Housekeeping service in the person of Shashi on the 23th floor! Thanks for the warm stay. Because Tripadvisor forces me to write at least 200 signs, I say it again: Thanks for the great stay!

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel and that Shashi was warm and friendly as well provided exceptional service throughout your stay. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Good hotel with great staff

TripAdvisor rating 5.0/5

Joseph Y TripAdvisor review

I would like to express my deepest appreciation for the exceptional kindness and outstanding service that Mr. Kerolos and the reservation team at Sofitel Dubai extended to me during a recent hotel booking. Due to the unexpected heavy rainfall and unsettling situation in Dubai, I found myself in a difficult position with my hotel reservation. However, it was through Mr. Kerolos' commendable efforts that I was granted a free cancellation, ultimately resolving the issue. The dedication and commitment to customer satisfaction displayed by Mr. Kerolos and the team has left a lasting impression on me. It is clear that Sofitel Dubai prioritizes the well-being and satisfaction of its guests, going above and beyond to accommodate their needs, even in challenging circumstances. The positive experience has solidified Sofitel Dubai as my top choice for future visits to the city.

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that Kerolos and our reservation team were able to assist you during a challenging situation with your hotel booking. At Sofitel Dubai Downtown, we prioritize the well-being and satisfaction of our guests, and it's heartening to know that our dedication to customer satisfaction has left a positive impression on you. We understand that unexpected situations can arise, and we are committed to providing exceptional service to ensure that our guests have a comfortable and memorable stay. We appreciate your kind words and are thrilled to be your top choice for future visits to the city. We look forward to welcoming you back to Sofitel Dubai Downtown and exceeding your expectations once again. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,716 reviews 9.6/10 Location
  • 2,068 reviews 8.7/10 Room
  • 3,226 reviews 9.3/10 Service
  • 33 reviews 4.6/10 WiFi
  • 1,008 reviews 9.4/10 Breakfast
  • 882 reviews 8.2/10 Comfort
  • 668 reviews 9/10 Cleanliness
  • 625 reviews 9.1/10 Vibe

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