Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,102 reviews

Hotel de l'Opera Hanoi - MGallery - Image 1
Hotel de l'Opera Hanoi - MGallery - Image 2
Hotel de l'Opera Hanoi - MGallery - Image 3
Hotel de l'Opera Hanoi - MGallery - Image 4
29 Trang Tien street, Hoan Kiem district, 10000 HANOI, Vietnam

Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • Room Service

  • Indoor heated pool

Our accommodation(s)

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Telephone
Fax +84 24 6282 2888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 170 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,102 reviews

TripAdvisor Rating  4.5/5  2,079 reviews

Certificate of excellence 2023

Ms Hong (Our Compliments)

TripAdvisor rating 5.0/5

Jet63152305615 TripAdvisor review

Stayed at Hanoi de l'opera hotel. Ms Hong has been most helpful and courteous making our stay most pleasant and memorable. Good Job and Thank You Very Much Highly Recommended as venue is central and convenient Safe and Easy to move around Grab Taxi is the best bet to get around 😍

Dear Jet63152305615,, Thank you for your recent stay at Hotel de l'Opera Hanoi MGallery and for sharing your valuable feedback! I was very happy to learn that the hotel and the entire team, and more specifically, Mrs. Hong, ensured your stay was well looked after and that you particularly found our location to be ideal and convenient. I will be sure to share your comments with her and with the entire team as I am confident your feedback will serve as further encouragement to all. Thank you again for reaching out to us and look forward to having the opportunity to serve you once again in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

Great location but the decor is boring.

Customer review rating 3.5/5

Atiq Business - Confirmed reviews ALL

Located in the heart of the city. Service is great and the staff very helpful. My room had lots of humidity and a smell. After three nights they changed my room to a better room with no smell. The decor of the rooms is on the boring side but most people might find it beautiful. When we booked, the pics on the internet didn’t show that side of the hotel. Still great location.

Dear Mr. K., Thank you so much for taking your precious time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is the important guidance to our daily improvement. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to gain back your trust and care on your next visit to Hanoi, Vietnam in the near future. Warm regards, Jennifer Dang (Ms.) Quality Improvement Manager

Disappointed

Customer review rating 2.0/5

E L. Business - Confirmed reviews ALL

This is my second time staying at Hotel de l'Opera. As with the first time - we arrived around 3:00pm but the rooms weren't ready and we had to wait for the rooms "for final inspection". Both the rooms smelled humidity & moldy and the hallway smelled of food - curry and fried - not very pleasant. I found a hair clip and a half broken plastic lid on the stool in the bathroom - proving that "final inspection" was not up to par. The hot water of the bathtub doesn't work while the temperature of the shower flitted between hot and cool without any adjustments being made. It was very difficult to get any rest at night because the room to which I was assigned was subjected to the bass noise of some very loud music. The previous stay, I booked with my Accor card and was assigned a lovely room with nice street view. This time my colleague booked with his membership and he had a lovely room with nice street view, I had a corner room near the elevator. No complimentary drink was offered to me and his complimentary drink was offered for 1 person. Not that we used it, it would have been nice to have been offered - but it was an oversight for Accor members. I don't think we will come back - such a shame because it is a nice location.

Dear Emily L., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry to learn that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that I will be working with the team to address the room concerns which you have taken the time to address with us. We appreciate your sharing your concerns, and From all of us at Hotel de L'Opera, we hope that you will give us another opportunity to gain back your trust and care and we look forward to welcoming you back again soon, should the opportunity allow in the near future. Kind regards, Jennifer Dang (Ms.) Quality Improvement Manager

Food for Room Service Excelent

Customer review rating 4.5/5

Hoang V. Business - Confirmed reviews ALL

I always choose Hotel de l'Opera - MGallery whenever I have a business trip in Hanoi. It's near my office, just 10 mins for walking. The room and food also excellent. I like local food menu here, not a lot 5-Star hotel could made local food delicious like this place so that's why I have all my breakfast and dinner at the hotel. Maybe too much but I'm happy with my choices.

Dear Quoc Hoang V., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Most enjoyable and Memorable Say!

Customer review rating 5.0/5

Kunlacha M. Couples - Confirmed reviews ALL

I was very impressed with overall experience. The hotel is beautifully maintained, your food is exceptional. All heartists are really to be congratulated and praised for their excellent work. I have recommended the hotel to people, whom I know have come to stay with you. May I thanks your team of Managers, and GM - Mr. Alberto J. Lugo Vina, for all that is provided, especially warm welcome upon arrival and sparkled set up in the room. Special appreciation to Ms. Dinh Hoai Thuong, Reservation Supervisor for her professional arrangement and Ms. Tuyet, GSA for her beautiful smile upon departure.

Dear Khun Kunlacha, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. Very nice words to have received from you this morning. Thank you! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

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Other web-users rate our hotel

  • 325 reviews 9.4/10 Location
  • 400 reviews 6.9/10 Room
  • 506 reviews 9.4/10 Service
  • 12 reviews 3.7/10 WiFi
  • 174 reviews 8.6/10 Food
  • 157 reviews 9/10 Breakfast
  • 152 reviews 7.5/10 Vibe
  • 86 reviews 6.1/10 Cleanliness

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