Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,290 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,290 reviews

TripAdvisor Rating  4.5/5  3,641 reviews

Certificate of excellence 2023

Moldy and dated hotel

TripAdvisor rating 2.0/5

Stracy08 TripAdvisor review

Our room had mold all over the bathroom - in the shower & even coming out from under the mirror; the mirror mold appeared to be black mold. There are stains on the curtains, wall paper is peeling from the walls etc. It feels “tired” & no amount of dim lighting and fancy finishes can hide that. The location is decent if you are wanting to explore the area. Staff was average but not overly accommodating when we needed it, which was rather disappointing. Would not recommend you stay here until they make necessary improvement for guest safety - like removing mold from bathrooms.

Great location to celebrate a special milestone

Customer review rating 5.0/5

Ali S. Couples - Confirmed reviews ALL

Given a lovely room with views to the water. Welcome gift tasteful and appreciated as was my husbands 80th birthday. The restaurant meals were excellent especially the snapper dish.

Dear Alison S., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Well Located, ease of acess

Customer review rating 5.0/5

Donna Couples - Confirmed reviews ALL

Upgrade to a luxury marina view was awesome. Staff were amazing

Dear Donna L T., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Fully stocked bathroom essentials, necessary for long travel days.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The team at the Sofitel in Auckland were lovely. Thoughtful and hard working, made a long day of driving so worth the relaxing stay there.

Dear Simone M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Well located but service below expectation

Customer review rating 3.5/5

Greg Business - Confirmed reviews ALL

I am a long term Sofitel customer and have stayed at your hotels around the world. The hotel and room were what I expected. I choose Sofitel hotels based on an expectation of the experience. The negatives at Auckland were. - lounge not open for breakfast despite a letter from management on checking in, giving me the times the lounge would be open for breakfast - the lounge in the evening was poorly serviced, no staff at times and food not refreshed. Even when mentioned no attempt to rectify - no service on arrival, no-one to assist with luggage or direct to where to check in. Concierge there only some of the time there was a distinct feel that the hotel was being run on the cheap with staffing

Dear John H., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently looking into the issue with the lounge and what happen on the said days you stayed with us. It is defiantly not the impression we would want to leave. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future could you kindly let me know when you would make a booking again i want to look personally after you. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 276 reviews 9.1/10 Location
  • 623 reviews 7/10 Room
  • 689 reviews 7.2/10 Service
  • 8 reviews 2.6/10 WiFi
  • 225 reviews 6.5/10 Food
  • 163 reviews 7.7/10 Breakfast
  • 151 reviews 8/10 Vibe
  • 120 reviews 5.7/10 Cleanliness

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