Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,366 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,366 reviews

TripAdvisor Rating  4.5/5  2,296 reviews

Certificate of excellence 2023

Positive surprises are welcome and I got extremely satisfied!

Customer review rating 5.0/5

Rubens R. R. J. Couples - Confirmed reviews ALL

By the time of my reservation I had requested to be hosted on the room with the best view possible. I was surprised by hotel's team with an upgrade to the best room they have in the hotel, which really has the best view of the Carcassonne city any hotel in that place can provide. This way the hotel room has undeniably played an important part in our trip and particularly in our time in Carcassonne as I could never imagine it would. From now on, I will definitely remember of that and put Accor in the first place when considering a 5-star hotel reservation anywhere, in the expectation its teams work like that anywhere in the world to truly satisfy their guests doing the best possible.

Dear RUBENS RODRIGUES ROLA J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Directeur.

Wonderful place to stay.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

This is a beautiful place with impeccable service. The room is very well appointed with a comfortable bed. We parked at the hotel's specified parking lot and were whisked off to the hotel by a very friendly parking attendant. This is a very special place to stay.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome location

Customer review rating 5.0/5

Ruthun K. Families - Confirmed reviews ALL

Very good and kind staff

Dear Mr RUTHUN k., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director

Fabulous hotel

Customer review rating 5.0/5

Mike Couples - Confirmed reviews ALL

The hotel is well located with easy parking. The staff are very friendly and efficient. The hotel offers a warm ambiance, great views and superb food.

Dear MIKE K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director

Excellent location, friendly staff, beautiful and historic

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Jerome, who helped with parking and luggage was a real standout. He set the tone for a wonderful stay. He was friendly, helpful, and provided a quick and informative mini orientation to the city and hotel.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team and Jerome of course ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 662 reviews 9.3/10 Location
  • 661 reviews 7.7/10 Room
  • 1,016 reviews 8.9/10 Service
  • 434 reviews 8.5/10 Food
  • 257 reviews 8.6/10 Breakfast
  • 77 reviews 7.2/10 Cleanliness
  • 71 reviews 8.9/10 Pool
  • 37 reviews 3.9/10 Wellness Area

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