Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 917 reviews

Mercure Darwin Airport Resort - Image 1
Mercure Darwin Airport Resort - Image 2
Mercure Darwin Airport Resort - Image 3
Mercure Darwin Airport Resort - Image 4
1 Sir Norman Brearly Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  917 reviews

TripAdvisor Rating  3.5/5  946 reviews

Don't check in at 1am

Customer review rating 2.5/5

Andrew Business - Confirmed reviews ALL

Lots of people lined up, only two check-in staff, no fan above the checkin line, stood in line sweating for 45mins after a late night flight. Early checkin and Express checkin is worthless as you still have to line up to get your key. Staff did their best but were overwhelmed.

Dear Andrew P., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments, as they help us identify areas that need improvement. We apologize for the long wait time you experienced during check-in. We understand how frustrating this must have been, especially after a late night flight. We will review our staffing and processes to better accommodate our guests and provide a smoother check-in experience in the future. We also regret that the early and express check-in options did not meet your expectations. Your feedback will be shared with our team to improve our services and make the check-in process more efficient for our guests. Thank you for acknowledging that our staff did their best in a challenging situation. We strive to provide excellent service, and we will use your feedback to work on delivering a better experience for all our guests. We hope you will consider staying with us again in the future so that we can provide you with an improved experience. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Basic

Customer review rating 3.5/5

Samantha Business - Confirmed reviews ALL

Very basic room

Dear Samantha H., Thank you for your feedback. We're sorry to hear that your room did not meet your expectations and that the telephone was not working. We appreciate you bringing this to our attention, and we will work quickly to address these issues. Your comfort is our priority, and we hope to have the opportunity to provide you with an improved experience during your next stay. Kind regards Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Suitable location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The location of the hotel suited my recent trip but unfortunately the room wasn’t to a standard that I would’ve expected. The bathroom was the major letdown with the showerhead leaking water everywhere and water pressure bitterly disappointing. Although I will continue to stay at this premises for further business opportunities, I was very disappointed as to my recent stay and the quality of the bathroom.

Dear Leigh F., Thank you for sharing your feedback with us. We're glad to hear that our location was convenient for your recent trip. However, we're sorry to learn about the issues you experienced with the bathroom during your stay. This is certainly not the standard we strive for, and we apologize for any inconvenience caused. Our maintenance team has been informed of your concerns, and we will work to rectify the issues with the showerhead and water pressure immediately. We appreciate your patience and understanding as we work to improve. Thank you for your continued patronage. We look forward to welcoming you back on your next visit, and we hope your experience will be more in line with the standards you expect. Please don't hesitate to let us know if there's anything we can do to assist you further. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Nice Stay

Customer review rating 4.5/5

Tracey Couples - Confirmed reviews ALL

Overall was very nice. Very disappointed that the New pool was closed.

Dear Tracey M., Thank you for sharing your feedback with us. We're glad to hear you had an overall nice stay, but we're sorry to hear that the closure of the new pool was disappointing. We understand how important it is for our guests to enjoy all of our amenities, and we apologize for any inconvenience this may have caused. Please know that we are working diligently to resolve any issues with the pool and hope to have it open again soon. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more complete experience in the future. Thank you again for your feedback. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Always a good stay

Customer review rating 3.5/5

Phil B. Business - Confirmed reviews ALL

I do not like the new rules about paying for carparking when staying in the motel. I have been staying at the motel for a number of years, and now have health issues with my knees so am unable to walk any distance so need to park close to my room.

Dear Phil B., Thank you for your feedback and continued patronage. We're glad to hear you consistently have a good stay with us, but we apologize for any inconvenience caused by the new parking rules. We understand how important it is for you to park close to your room, especially given your health issues. Please reach out to our front desk team upon your next stay, and we will do our best to assist you in arranging parking that suits your needs. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for bringing this to our attention. We look forward to welcoming you back soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

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  • 290 reviews 5.1/10 Cleanliness

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